Customer Service Sales/ Receptionist/ Front Desk Coordinator

Elizabeth D. Solomon

**** ***** **. ***. #** Cleveland, Ohio, 44106 216-***-**** ************@*****.***

Summary of Qualifications

A versatile, resourceful and accomplished individual, who responds rapidly and appropriately to demanding situations; evaluate problems, make proficient decisions to effect positive change and refocus on new priorities.

Knowledgeable in assessing customer dissatisfaction risk factors, ensuring workflow efficiency, conducting reception duties, mediating conflicts, and producing high levels of customer service satisfaction.

Friendly and meticulous with excellent phone etiquette, a professional demeanor, a personable and demonstrated ability to convey information in a clear and concise manner.

Specializations include: Alpha/Numeric Filing, Data Entry, Records and Inventory Management, Relationship Building, Confidential Correspondence, and Front Desk Office Functions.

Professional Development

Clerical/ Customer Service: Distinguished track record of receptionist procedures when interfacing with clients and visitors to meet/greet and respond to their needs; handled internal/external inquiries on busy multi- line telephone by screening and transferring calls to designed person; monitored and procured supplies when needed. Edited, typed and transcribed correspondence, legal documents and reports in various office settings, accurately and on time to meet tight deadlines.

oProvided strategic customer relationships management techniques to maintain client satisfaction and ongoing relationships.

Administrative Support/ Supervision: Contributed to large scale projects which were completed ahead of timetable and consistently received outstanding evaluations; oversaw large groups of employees in retail and sales operations, cross-trained staff in exceeding goals for productivity. Maintained productive calendar/schedule appointments and coordinated meetings.

Information Management: Increased information flow including processing, controlling, and distributing of mail to other offices within department, reorganized departmental files to better access data. Managed several databases to track information, input data and update files for regulatory/ audit; review; provided assistance to personnel regarding various issues; handled purchase orders, inventory and returns.

oStrictly maintained confidentiality of all information/documentation and regularly updated records to ensure accuracy.

Office Skills: Microsoft Word/Excel/PowerPoint/ Access/ Outlook/Internet/Email/Keyboard: 50 wpm

Employment Background

Henry Johnson Academy Current

Tutor

oI am a private tutor for the Henry Johnson Academy specializing in English, math, Religion, science, and social studies. I find out the area(s) that the student needs help and focus on that subject while reviewing all subjects.

Progressive Insurance company 2015-2016

Salvage Processor

oProcessed progressive insurance carriers total loss claims, which included accessing various software; issuing checks to numerous Department of Motor Vehicle location across the US; handling and securing very private information of customers i.e.: social security numbers, titles, job/home information etc.

City of Cleveland, 49th Harvard, Newburgh Heights 2013-2016

Front Desk Coordinator

o Conduct daily attendance for over 10 locations over 200 employees stationed all over Cleveland. Maintain confidential information involving employees and city information; regularly updating paper files as well as various databases to ensure accuracy. Perform clerical/receptionist duties as well as exceptional customer service skill when dealing with residence of Cleveland.

Rainbow Apparel 2014-2015

Sales Associate/ Manager

oAssisted/greeted customers with a welcoming tone of voice. Received a promotion to become a manager in less than 3 months; received my own set of keys to establishment. Conducted inventory, shipment both coming in and going out; performed opening/ closing procedures, handled all bank deposits. Maintained cleanliness of the establishment as well as organization of merchandise.

Claire's Boutique 2011-2014

Sales Associate/Manager

oPerformed opening and closing procedures, handled all bank deposits; conducted training of new hires, shipment and inventory. Supervised a staff of 3-6 employees on a daily basis. Mediated customer and staff conflicts, ensured work flow efficiency as well as productivity of sales; conducted pay roll.

American Express Call Center, Downtown Cleveland, Ohio 2008-2011

Customer Service/Sales Representative/Supervisor

oCrossed trained new hires on rules, regulations, procedures, exceeding goals for productivity as well as proper customer service/sales phone etiquette. Supervised groups of 6-10 employees ensuring top sales, excellent customer service, and mediating conflicts.

Reed and Associates law firm 2006-2008

Legal Secretary(Intern)

oProduced high level s of customer service while dealing with clients, and assisting attorneys. Strictly maintained confidential legal documents; performed receptionist procedures as well as front desk office functions. Conducted relationship building with attorneys’ and clients while maintaining a professional demeanor.

References Available Upon Request

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