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Customer Service Manager

Location:
Philadelphia, PA
Salary:
20.00 HR
Posted:
January 24, 2017

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Resume:

SPENCER L. ELDRIDGE

Philadelphia, PA *****

215-***-****

acygff@r.postjobfree.com

Brief Summary

Seeking a career within an organization or business where growth is paramount.

Education

September 2005 - June 2009, Lankenau High School

Diploma received –June 20th 2009

September 2009 – May 2012, Academy of Art University, San Francisco, CA

Experience

BET Investments

20 Witmer Road #200

Horsham, PA 19044 August 2015 – Present August 2015

Service Technician

Responsibilities include maintaining a competent and outgoing knowledge of the technical operation of the DFE product line, which includes electrical, refrigeration

Provide superior technical customer service by resolving service and product reliability related issues in a prompt, courteous, and knowledgeable manner as received from Tenants, Property Manager, Internal and External Customers

Planning, organizing and executing the daily tasks related specifically to the maintenance and repairs of the property

Ability to operate any all power tools effectively

Work closely with property manager to make vacant units ready for new tenants

Ensures all and work orders, s are correctly completed promptly with the ability to read and comprehend illustrative drawings, manuals for installation of maintenance and repairs orders

Perform general carpentry repairs, to include but not limited to patch work on walls, ceilings and boarders, woodwork and masonry, appliances, carpets, minor maintenance repairs HVAC A/C units in addition to plumbing and electrical

Respond to the emergency answering service phone – (on-call)

Adhering to and complying with company safety policies and rules and wears personal protective equipment (PPE) as directed. Adheres to safety standards that are applicable for the safe performance of the job.

GCA Services Group at Drexel University

3210 Chestnut Street/ MacAlister Hall

Philadelphia, PA 19104 June 2014 – August 2015

Maintenance Mechanic Helper

Responsibilities include start up equipment daily

Performance of preventative maintenance to all equipment with the facility

Continuous building improvements

Work from manuals and maintenance schedules, blueprints and work orders

Perform general facility upkeep

Set up and break down of facility events as need

Painting, masonry repairs walls and ceiling

Installing light fixtures with minor electrical repair as needed

Diagnoses equipment failure

Performs basic repairs and trouble shooting.

Moving equipment for repair or installation

Provides accurate lists of parts used or needed to complete tasks

Responsible for OSHA Compliance and wearing personal protective equipment (PPE) as required.

Aramark

Arcadia University December 2012 – June 2014

450 S. Easton Road

Glenside, PA 19038

Facility Custodian Associate

Vacuum sweeping, mopping of floors and stairs.

Clean sinks, countertops, microwaves, refrigerator in break room.

Restock supplies, in bathroom break room and common areas.

Empty all trash cans and replace liners, clean receptacles as necessary.

Dusting and cleaning office desks and furniture that are not cluttered

Maintain janitor closets in a clean, organized and safe manner.

Wearing proper Personal Protective Equipment at all times

Wal-Mart October 2010 – January 2011

1000 Easton Road

Wyncote, PA 19095

Stock Associate

Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Stamp, attach, or change price tags on merchandise, referring to price list.

Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

Compare merchandise invoices to items actually received to ensure that shipments are correct.

Receive, open, unpack and issue sales floor merchandise.

Stock shelves, racks, cases bins, and tables with new or transferred merchandise.

Answer customers’ questions about merchandise, assist customers on merchandise selection.

Central Parking June 2010 – September 2010

1901 John F. Kennedy Blvd. Suite 3

Philadelphia PA 19103

Parking Attendant/Traffic

Manage Traffic Flow on roadways

Direct Traffic to open and available lots

Ensure Central Parking System procedures and standards are met

Promote Professional and clean environment at all times

Ensure customer received outstanding and friendly service by greeting and acknowledging every customer.

Enforce parking rules and regulations

Direct vehicles into available parking spaces, ensuring all spaces are being properly utilized

Ensure proper flow of traffic in parking lots at sporting events, and concert events

The Municipality of Norristown June 2007 – September 2007

235 E Airy Street

Norristown, PA 19401 June 2008 – September 2008

Computer Technician Assistant

Process support and services functions for users of digital computer systems

Receiving, maintaining and issuing data storage media for computer operations

Collecting and sequentially staging input media with associated program instructions for processing

Scheduling the use of computer time for program processing

Collecting, maintain and distributing program and system documentation.

Collecting raw information, preparing flow charts, and coding in program languages

Other supportive functions as needed.

References

George Akers, Lead Maintenance Mechanic (Professional) - 215-***-****

Carol Kirkland, Director of Human Resources (Professional) - 215-***-****

Leona Vergantino, Business Owner (Personal) - 267-***-****



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