Customer Service Manager
Resume:
SPENCER L. ELDRIDGE
Philadelphia, PA *****
*******.********@*****.***
Brief Summary
Seeking a career within an organization or business where growth is paramount.
Education
September 2005 - June 2009, Lankenau High School
Diploma received –June 20th 2009
September 2009 – May 2012, Academy of Art University, San Francisco, CA
Experience
BET Investments
20 Witmer Road #200
Horsham, PA 19044 August 2015 – Present August 2015
Service Technician
Responsibilities include maintaining a competent and outgoing knowledge of the technical operation of the DFE product line, which includes electrical, refrigeration
Provide superior technical customer service by resolving service and product reliability related issues in a prompt, courteous, and knowledgeable manner as received from Tenants, Property Manager, Internal and External Customers
Planning, organizing and executing the daily tasks related specifically to the maintenance and repairs of the property
Ability to operate any all power tools effectively
Work closely with property manager to make vacant units ready for new tenants
Ensures all and work orders, s are correctly completed promptly with the ability to read and comprehend illustrative drawings, manuals for installation of maintenance and repairs orders
Perform general carpentry repairs, to include but not limited to patch work on walls, ceilings and boarders, woodwork and masonry, appliances, carpets, minor maintenance repairs HVAC A/C units in addition to plumbing and electrical
Respond to the emergency answering service phone – (on-call)
Adhering to and complying with company safety policies and rules and wears personal protective equipment (PPE) as directed. Adheres to safety standards that are applicable for the safe performance of the job.
GCA Services Group at Drexel University
3210 Chestnut Street/ MacAlister Hall
Philadelphia, PA 19104 June 2014 – August 2015
Maintenance Mechanic Helper
Responsibilities include start up equipment daily
Performance of preventative maintenance to all equipment with the facility
Continuous building improvements
Work from manuals and maintenance schedules, blueprints and work orders
Perform general facility upkeep
Set up and break down of facility events as need
Painting, masonry repairs walls and ceiling
Installing light fixtures with minor electrical repair as needed
Diagnoses equipment failure
Performs basic repairs and trouble shooting.
Moving equipment for repair or installation
Provides accurate lists of parts used or needed to complete tasks
Responsible for OSHA Compliance and wearing personal protective equipment (PPE) as required.
Aramark
Arcadia University December 2012 – June 2014
450 S. Easton Road
Glenside, PA 19038
Facility Custodian Associate
Vacuum sweeping, mopping of floors and stairs.
Clean sinks, countertops, microwaves, refrigerator in break room.
Restock supplies, in bathroom break room and common areas.
Empty all trash cans and replace liners, clean receptacles as necessary.
Dusting and cleaning office desks and furniture that are not cluttered
Maintain janitor closets in a clean, organized and safe manner.
Wearing proper Personal Protective Equipment at all times
Wal-Mart October 2010 – January 2011
1000 Easton Road
Wyncote, PA 19095
Stock Associate
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Stamp, attach, or change price tags on merchandise, referring to price list.
Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Receive, open, unpack and issue sales floor merchandise.
Stock shelves, racks, cases bins, and tables with new or transferred merchandise.
Answer customers’ questions about merchandise, assist customers on merchandise selection.
Central Parking June 2010 – September 2010
1901 John F. Kennedy Blvd. Suite 3
Philadelphia PA 19103
Parking Attendant/Traffic
Manage Traffic Flow on roadways
Direct Traffic to open and available lots
Ensure Central Parking System procedures and standards are met
Promote Professional and clean environment at all times
Ensure customer received outstanding and friendly service by greeting and acknowledging every customer.
Enforce parking rules and regulations
Direct vehicles into available parking spaces, ensuring all spaces are being properly utilized
Ensure proper flow of traffic in parking lots at sporting events, and concert events
The Municipality of Norristown June 2007 – September 2007
235 E Airy Street
Norristown, PA 19401 June 2008 – September 2008
Computer Technician Assistant
Process support and services functions for users of digital computer systems
Receiving, maintaining and issuing data storage media for computer operations
Collecting and sequentially staging input media with associated program instructions for processing
Scheduling the use of computer time for program processing
Collecting, maintain and distributing program and system documentation.
Collecting raw information, preparing flow charts, and coding in program languages
Other supportive functions as needed.
References
George Akers, Lead Maintenance Mechanic (Professional) - 215-***-****
Carol Kirkland, Director of Human Resources (Professional) - 215-***-****
Leona Vergantino, Business Owner (Personal) - 267-***-****
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