Customer SVC Care,listening skill problem solving, work with pride

Sharla McKay

Oklahoma City, OK *****

North Richland Hills, TX 76180

(Can work in both areas)

************@*****.*** - 239-***-****

Nursing student, Healthcare, Med-Surg. Critical Care, Unit Secretary

Caregiver, Patient Care Technician/Associate

Authorized to work in the US for any employer

WORK EXPERIENCE

PCT

Baylor Upton - Dallas, TX-April 2013 to Present

PRN as needed

Specialized surgery -hips, knee, facial, monitor input & output, vitals, chart all patient activity in Cerner program.

Specialized Training

CNA certified, Direct pt care, (4 p's) Wound Vac training, Oxygen saturation/ home health, CPR, BLS for Healthcare, ACHS recertification, Refresher training crash cart, Safe PT transfer-use of lifts.

Proven Strengths

Detail-oriented compliance specialist who brought an oilfield service company into compliance with all State and Federal, DOT and OSHA safety regulations, and thereafter maintaining that compliance for eleven years

Trustworthy, discreet, and ethical, in dealing with employees' records, i.e., drug and alcohol testing, accident information and determination, personnel evaluations, and motor vehicle records handling

Resourceful and in project completion, excels with minimal supervision, punctual, dependable, and keeps personal issues separate from work

DOT Compliance Issues DOT, Safety, & Workers' Comp Files

OSHA Logs Data & Trend Analysis

Systems Evaluation & Analysis Critical & Analytical Thinking

DOT/Safety Program Evaluation Training Needs Assessment

Alcohol & Drug Testing Procedures

Workers' Comp and Insurance Claims Tracking and Closure

Compliance Audit Self-Evaluation and Preparation

DOT & Safety Compliance Experience

Pct

Baylor Speciality - Dallas, TX-April 2012 to Present

Speciality Hospital in knees, hips, and facial surgerious. Collect input & output, chart vitals to cerner system, hourly rounds, various pt care as needed

CAREGIVER /Personal Assistant

Private - Irving, TX-June 2007 to Present

Meal preparation ADL's, Vitals, I &O's, daily ROM, ambulatory walk/safe pt transfer, gait belt, walker, responsible for coordinating, ordering medications upon doctor request, medication time, and reminder, oxygen supply, various errands for entire household, personal matters, house cleaning, wound dressings

PCT

Cox South Hospital - Springfield, MA-June 2011 to December 2012

33 bed Med-Surgery Unit. Hourly rounds, vital @ 4 hrs, or at nurse discretion, post-op, pre-op, or blood as necessary, follow ordered pt care plan ordered by doctor. Ambulatory walks, ROM, ACHS blood glucose checks, TQ 2, check/empty NG tubes, Foley/catheters, accordion, colostomy care, pt weight scales, bed, and linen change, bag bath, or shower as requested. Patient tasks, direct patient care, I & O's, and hospital policy standard manual charted as task, or duty is done in accordance with hospital safety procedures

Meal tray/assist feed

Christian Care /Alzheimer-November 2010 to June 2011

ambulatory walk, alternating nightly baths(sitting) with use of pt lifts, dress, and prepare pt ready for bedtime, remove dentures, hearing aid (i.e. clean as necessary, TQ 2, hourly rounds, pt activity (i.e. puzzles, companionship, reading) stock, organize pt closets, and wardrobes as necessary. Chart I &O's, vitals, and all pt contact.

Personal Care Attendant

Christian Care /Alzheimer-November 2010 to June 2011

A vast array of clients at upscale retirement community and/or family requests varies depending upon needs. Duties range from light meal preparation, occasional light housework, ambulatory walks/ safe pt transfer as necessary, use of gait belts, daily vitals, recording I & O's, manual charting/instructions (for next shift).

Companionship/sitter-monitor patient, and/or meal /dinner companionship; daily check-in, med reminders, for meal set up, medication reminders, and/or assist in dressing for breakfast, and bedtime

ASSOCIATE DEGREE

HEALTH SCIENCE-January 2009 to March 2011

Nursing Student

Petsmart

Dog Bather.

January 1995 to. March 1996

Bath dogs of all sizes, light housekeeping and laundry. Keep shop clean, cages, keep fresh water in cages as needed, answer phones, assist customers as needed -directing and maintaining constant flow of customers . Groom pets -paw pads, ears, etc preparing for lead groomer.

DOT Compliance Officer

Driver Pipeline, Inc - Irving, TX-November 2007 to September 2008

Alcohol drug and alcohol program testing onsite, regulate Companies DOT compliance, manage utility cut and workers compensation cases. Field notes, case analysis.

Safety and Compliance Coordinator

Stinger Wellhead Protection, Inc - Oklahoma City, OK-May 1996 to May 2007

Utilized thorough knowledge of DOT Regulations, compliance issues, and systems, solutions, & shortcuts that work for passing audits and maintaining compliance

DOT Compliance

Thorough knowledge

Implemented system for maintaining driver files, as well as system for maintaining vehicle files (after obtaining title, registration, and insurance), in accordance with DOT regulations

Assisted in developing a company fleet maintenance program, which directly resulted in satisfactory audit outcome

Monitored DOT Regulations, to stay abreast of updates and revisions that affected company drivers and prepared summary reports

Safety and Loss Control

EDUCATION

Associate in Allied Health

South University_Savannah Online - Savannah, GA

March 2011

SKILLS

Multi- task, listening skills, i.e, emotional situations and demanding cliental, and/or patient, work with pride, show exceptional customer service (8 years)

CERTIFICATIONS/LICENSES

CPR

August 2016 to August 2018

BLS

CNA

May 2010

Because of my life long love for animals, I am pursuing a career change as a veterinarian nurse in the interim, while enrolled in a 2 year associate degree, licensed with AVMA and CVTEA I hope to work as a animal attendant to small breeds and/or a variety of large to gain hands on experience.

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