Customer Service Administrative Assistant

Jessica Carriere

**** *. ****** **** **. Houston, TX 77083 281-***-**** *****.********@*****.***

Objective

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks instantaneously, and following through to achieving goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.

Education

CURRENTLY ENROLLED IN HOUSTON COMMUNITY COLLEGE 2017

Major: Early Childhood Development/ Elementary Education

National Honor Society

Dean’s List

GPA: 3.0

ALIEF HASTINGS HIGH SCHOOL 2005

12302 High Star Dr., Houston, TX 77072

GPA: 3.5

Qualifications

Provide a warm, supportive environment for developing academic, social, and emotional growth.

Creative problem-solver who rapidly adapts to changing demands

Ability to organize, prioritize and multi-task under pressure

Strong proficiency in Microsoft Office application

Successful in project management and systems administration

Energetic self-starter with strong communication skills; work well independently or on a team.

Skills:

Quality writing and communication skills

High level of responsibility and fast-learning traits

High volume production capability

Troubleshooting/ Problem Solving

Strong ability to multi-task in quick paced environment

Experience:

UNIVERSAL CALLING CUSTOMER SERVICE 2009-2011

Expedited completion of customer orders and resolved customer complaints

Address customer service inquiries in a timely and accurate fashion

Assisted Account Executives with daily account activity

Answering the phones and calling back customers

Basic clerical work: Faxing, Filing, copying etc.

PAPA JOHN’S SHIFT LEADER 2006-2009

Open and Close store, accounting for money and all personnel to ensure optimum security

Greet every customer promptly and answer questions completely to maximize service opportunity and increase sales.

Cook food orders and maintain proficiency at every station.

Back up other crew members to keep team workflow at efficient level.

Balanced receipts; report weekly and monthly sales totals to management, using an Excel spreadsheet.

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