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Insurance Project Manager

Pune, Maharashtra, India
January 24, 2017

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Over 7 years of professional experience in Business Analysis in Finance, Insurance domain.

Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance, Financial and Infrastructure

Proficiency in various project management methodologies like Waterfall, Agile, RAD etc.

Involved in Troubleshooting, Debugging and Performance Tuning of code and supporting users by incorporating specific requests.

Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose

Worked with Guidewire Claim Centre’s rich functional depth to end-to-end claims lifecycle management improvements.

Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies

sales, customization, claims, pensions and CMS.

Conducted requirements gathering using JAD and interviews for creating the rating inputs screen for the policy system.

Experience with SOX, Regulatory Compliance and Controls.

Prepared story board for Property and Casualty (P&C) Insurance Processes including for Claims, New Business, Policy Administration, Underwriting, and Quote.

Extensive experience in Data Analysis and ETL Techniques for loading high volumes of data and smooth structural flow of the data.

In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, utilizing Rational Unified Process (RUP), Agile: XP, Scrum. Object Oriented Analysis and Design (OOA/D).

Prepared BRD's and then converted business requirements into Functional Requirements Specification and then created FRD's.

Knowledge in GAP Analysis, Cost Benefit Analysis, Duration Analysis. Feasibility analysis, Risk analysis, SWOT Analysis, Decision Tree, Decision Table and RACI Chart.

Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Centre implementation

Knowledge of Guidewire Insurance Suite for Personal and Commercial Autos, Workers Compensation, General Liability, Inland Marine, and Personal Liability.

Managed test process, test plans, test case drafts, matrix reports, defect tracking system etc.

Having Good experience in solving analytical problems and documentation.

Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio.

Used MS Access to create and execute complex SQL Queries to generate expected results for UAT per the requirements.

Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions

Involved in Logical & Physical Data Modelling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.

Hands on experience in testing of Web based and Client/Server Applications

Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them

Performed Integration testing, System testing, Regression testing and Performance testing of Billing centre, Policy centre and Payment manager in Guidewire application based on the business requirements using LISA.

Worked on Tools including HP Quality Centre, QA Complete, Test Complete, Microsoft Test Manager and Team Foundation Server.

Proficient in creating reports using Microsoft excel, power point presentation

Experience in writing Test Plans for different projects and also providing estimates for medium to complex IT projects


VERN FONK INSURANCE May 2014 to Present

Lynnwood, WA

Business Systems Analyst


Conducted Use case walk through meetings with the Business Experts (Client team), to update the Business Rules and flows of the Use cases and add more enhancements to the System to make it more user friendly and efficient.

Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.

Analysis of business requirements and design/implementation of innovative reconfigurations of screen definitions, database extensions & business rules coding in Guidewire Studio (Gosu), including identification and utilization of undocumented techniques

Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines.

Gathered requirements, analyzed documents, prepared reports by collecting various data.

Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.

Involved in verifying P&C Insurance and billing verification and documentation.

Conducted review meetings with the team members and the Project Manager to update the status of the project.

Involved in preparing the User stories and UI wireframes for the new system based on existing system screen shots.

Actively lead and assisting a team of 12 QA in the acceptance and validation of the stories in creating test cases and testing of delivered stories.

Worked extensively on Guidewire Billing Center and claims from the inception of the project.

Worked closely with Guidewire Developers to understand the GW Billing center functionalities.

Worked closely with Guidewire Policy Center and Payment Manager Teams to co-ordinate the requirements.

Conducted Gap Analysis to gather the requirements, by comparing existing Legacy billing center and Guidewire Billing center.

Worked on Agile methodology to keep the whole team involved in the project in terms of communication.

Was involved in daily stand up meetings with both the Technical team and the QA team to provide the document artifacts and defects for the release.

Was extensively involved in preparing new Use cases and updating the existing Use cases for the applications.

Was extensively involved in System testing the Development tier of the system after the first phase of coding to track defects.

Extensively used JIRA (defect tracking tool) to track the defects for the Technical team to work on.

Coordinated with the Project Manager to set up meetings with different Users and Clients in order to gather the requirements for updating the System.

Worked on different prospective of Gap Analysis such as Organization and Business Processes.

Performed the Project Management duties in the absence of the Project Manager to ensure project coordination to meet Client deadlines.

Prepared and updated various excel sheets for Project Coordination and Project Management such as ICS Security Matrix, Activity Record Matrix, Claim Details and Valid values sheet, System messages matrix and Error messages matrix.

Liberty National Insurance Co. Aug 2012 to Apr 2014

Atlanta GA

Sr. Business Analyst


Worked with all stakeholders and contributors to identify, prioritize and coordinate continuous process improvement activities.

Developed and maintained the Project Schedules, including Deliverables, Milestones and Resource Assignments.

Organized requirements management for Guidewire Claim Center application - gathering, analyzing, specifying, validating, and conducting and facilitating meetings with stakeholders.

Defect management for the different iterations of testing for the Collections and Disbursements module for a Property and Casualty Insurance Company

Conducted audits of year-end Common Area Maintenance (CAM), insurance and property tax reconciliations

Led in implementing applying standard processes for scope change management, risk management, issue management, quality assurance and project communications

Coordinated action plan, meetings and analysis regarding topics, often including key business stakeholders and senior management

Involved in User Acceptance Testing (UAT), wrote test cases.

Ensured project close effectively through production turnover, documentation of learning and provision of feedback on project resource performance

Coordinated Risk Management (establish monthly risk management reviews, record risks and mitigation strategies, ensure risk management strategies are implemented)

Worked on Guidewire Claim Center for Financials involving from creation of reserves to processing payments and reporting.

Involved in project budgeting, project resource planning, project scheduling, risk analysis and management.

Developed and maintained web-based questionnaires for specific lines of business in Quest (i.e. Property & Casualty and Financial Lines in addition to Workers' Compensation).

Participate in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.

Increased property and casualty insurance coverage while achieving a 5% premium reduction

Assessed the status of the organization to determine the scope of the application.

Developed Process flows, Business rules, Page flow and User Guides.

Created a vision document to explain user demographics, profiles, environments and requirements.

Created a Business Glossary that defined the terms used during modeling.

Designed business models that served to identify requirements and communicate information between teams.

Defined business use cases and activity diagrams to represent different workflows and associations.

Involved in creating Business Flow Diagrams, Data Flow diagrams, UML Activity diagrams, Sequence diagrams, and USE cases diagrams using MS VISIO.

Performed GAP and Risk analysis of existing system and evaluated benefits of new system.

Utilized RUP to configure and develop process, standards, and procedures.

Created documentation for training and Help Desk teams.

Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity.

Created reports for business analysis purposes using Crystal Reports and Microsoft Excel


Beaumont, TX

Sr. Business Analyst


Analyzed software, system study and created business requirements description documents

Worked with product owners, scrum masters and teams to create good product backlogs.

Involved in evaluating, writing and responding to the RFPs from the client and for other Insurance companies.

Worked on the Guidewire Platform to understand the workflow between Underwriting, Billings and Claims process.

Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings – print Planning meeting, Daily Scrum meetings, Sprint Review meeting, and Spring Retrospective meetings.

Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.

Guided the development teams to break down large and complex user story into simplified tasks for execution during the Sprint Planning meetings.

Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.

Created test cases, test conditions matrices, and test scripts based on system and business requirements and reviewing test results.

Accountable for ensuring user stories to have acceptance criteria.

Managing scope, changes and defects to avoid delays

Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst. Used the knowledge of Claim Center and past Workers Comp projects to assist the business units in defining needs and requirements

Determined criteria used by automation test frameworks.

Designed and developed automation of features of the system.

Wrote specifications for configuring business rules and functionalities in Guidewire.

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