Customer Service Representative

Varcenia Ingram

**** ******* ***** ********, ******* 30058 **********@*****.****

January 13, 2017

To whom it may concern:

I am really excited and interested to be a part of your organization as a Customer Service Representative. I am capable of multitasking and complete tasks within given time frame. I have been trained and instructed on various systems relating to job tasks. Therefore, I am able to apply details and take initiative in resolving issues while maintaining company’s guidelines and policies. I believe my skills and experience can be a great asset to your company.

I have over fifteen years of experience in customer service, administrative, general office and clerical support skills. During my years of experiences, I have answered phone calls, handled mails, documented and inputted information concerning cash handling, packaging and handling client’s information responded to emails, monitored individual accounts and generated reports. I am capable of working in a wide array of industries and handle duties which can change on daily basis. I am highly organized and can follow instructions well. Apart from this, I do have strong written and verbal communication skills which are important for such a work profile

I am confident that my background skills have qualified me for a position within your organization. I am a responsible, self-motivated person and a team player; who is willing to work hard and help others accomplish their goals. I am confident that I can perform the job effectively if given the opportunity. I feel my clerical abilities and team oriented working spirit can benefit your organization.

Please do call me at 678-***-****) / 678-***-****) if you feel I can be the right candidate for the post or email me at (*********@*****.***). I look forward that we can meet up soon and discuss on this further.

Thank you for your time and consideration.

Truly Yours,

Varcenia Ingram

Resume Enclosed

Varcenia Ingram

7201 Wheeler Trail Lithonia, Georgia 30058 *********@*****.***

Core Strengths

Excellent Communication & Verbal skills

Effective writing skills.

Takes initiative prior to being instructed

Organize during tasks and within work environment

Stress tolerance relating to tasks or customers

Strong decision making skills: after analyzing issues

Proven problem solving skills during tasks

Mathematical skills: adding, subtraction, division, percentage, multiplying and rounding numbers

Flexibility and able ability to work in a fast paced dynamic environment

Exercise critical thinking and demonstrate good judgement

Analyze and identify the strengths and weaknesses within work environment

Work independently with minimal supervision

Maintain high level quality of work output.

Interacts in a cooperative and professional manner with others.

Able to work effectively in a team environment.

Past history of developing constructive and cooperative working relationships with others

Urgency in completing tasks effectively; with clear and concise written information

EDUCATIONAL BACKGROUND

Troy State University - B.S Bachelor of Science Degree – Minor History - 2007

Chattahoochee Valley Community College – A.S. Degree – Associate in Science 1994

PROFESSIONAL EMPLOYMENT EXPERIENCE

Present - Rosen Realty Company

9025 Minnie Kay Drive

Lithonia Ga, 30058

Customer Service Representative/Receptionist

Responded promptly to customer inquiries.

Handled and resolve customer complaints concerning pricing of services/products.

Managed customers' accounts: recording their interactions and transactions.

Recorded details of inquiries, comments and complaints.

Recorded details of actions taken.

Prepared and distribute customer activity reports on accounts.

Followed up on customer interactions.

Provided feedback on the efficiency of the customer service process.

3/2016 – 11/2016 Peach State Truck Center Freightliners

5325 Best Friend Rd

Doraville Ga, 30340

Customer Service/Billing/Cashier

Processed payments on accounts either payable in person, mail or ups for all vendors/customers.

Maintained any changes to customers’ accounts due to: pricing and quantity of merchandise.

Filed all customer’s invoices and payment information.

Make certain all present customer and product information in the financial is aligned to the correct accounts.

Researched and resolve invoice discrepancies for each account.

Processed recurring invoices; ensuring accounts are properly billed to correct customer.

Provided balance sheet (excel) of all invoices matching each account.

Addressed and resolve internal and external billing issues on customer’s accounts.

7/2007 – 11/2015 DeKalb County School Systems

1701 Mountain Industrial Boulevard

Stone Mountain Georgia 30083

Teacher/Substitute Administrative Assistant/ Special Education Paraprofessional

Answered all calls regarding each individual account and schedules.

Thoroughly listen to individual explanations and inquiries, resolve any and all issues.

Provided feedback on the efficiency of the customer service practice.

Handled individual reports and account modifications as needed.

Took initiative in resolving issues and complaints for individuals.

Answered phone, file, type documents, ran errands for various departments and assist wherever was needed.

Discussed progress & concerns handling files and document of individuals.

Operated switchboard, take calls and provide information and transfer calls.

12/2002- 6/2007 Clayton County School System

1058 Fifth Avenue

Jonesboro Georgia, 30236

Paraprofessional: Special Education Department

Student Services/Registrar Assistant/Receptionist

File and input documents for various programs.

Kept records of attendance; filed documents; maintained files.

Verified individual credentials/accounts.

Created and amended schedules.

Faxed, email or copied confidential documents for individual’s accounts.

Communicated with individual for various programs.

Took registrations over the telephone, through emails and in person.

Computed bills and take payments of individual’s accounts (in the absence of book keeper).

5/1994 – 10/2002 Wal-Mart Stores

3700 US-431

Phenix City Ala 36867

Customer Service Manager

Direct the daily operations of the customer service team

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer service delivery

Reviewed and analyzed customer’s complaints

Tracked and resolved customer’s complaints

Handled complex and escalated customer service issues

Monitored accuracy of reporting data base information for management and employees

9/1990 – 4/1994 Chattahoochee Valley Community College

College Drive

Phenix City Ala 36869

Registrar Assistant

Resolved discrepancies of accounts receivable and payable for student’s enrollment

Provided resources on graduation and degree requirements on student’s accounts.

Interviewed parents, faculty and students with special requests related to admission and registration.

Held counseling sessions with students at the time of registration or during the course of the academic year.

Issued transcripts, grades or clearing social security number problems belonging to the professional as well.

Verified enrollment, loan deferments or insurance forms or issuing background checks on student’s accounts.

Maintained individuals accounts upon academic implementation of personal documents

Contact this candidate