Customer Service Real Estate

Dionne Lewin

Mount Vernon, NY

********@***.*** - 917-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Section 8 Director /Affordable Housing Property Management (Residential) City Hall - White Plains, NY - 2009 to Present

• Supervise full-time staff members.

• Coordinated client transition from traditional public housing to Section 8, (LIHTC) Low Income Housing Tax Credit and mixed-income housing.

• Oversee 560 units, with an annual budget of approximately $5 million.

• Process all financial HUD reports, make monthly payments to vendor and housing subsidy payments to Section 8 landlords, senior citizen, disabled and general population participates.

• Review and negotiate yearly rental increases and ensure all records and contracts are complete and up to date.

• Maintain tenant records, leases, and, rent rolls

• Notify landlords of maintenance complaints/apartment violations resulting in abatement of housing payments. Property Manager, Commercial (Part Time)

Climax Development Corp - Bronx, NY - 2005 to Present

• Manages miscellaneous multi-family residential, commercial and mixed use properties for a private portfolio.

• Maintains rent roll and account records including ongoing rents, billing, payments and arrears.

• Monitor lease compliance.

• Field calls from tenants with various lease questions and issues.

• Coordinates maintenance activities including tenant complaints, repairs and work order records.

• Processes landlord documentation to support participation in NYC subsidized housing programs including Section 8, Social Services, LINC, SCRIE and DRIE programs.

• Prepares and calculates renewal leases in accordance with NYS DHCR and NYC rent stabilization code and rent order guidelines. Insures timely service and execution of renewal leases.

• Documents timely correction of housing code violations in accordance with HPD procedures.

• Coordinates actions with landlord's attorney, to assist with Landlord/Tenant Court proceedings. Section 8 Program Coordinator

City Hall - White Plains, NY - 2000 to 2009

• Oversee 400 units. Update Section 8 waiting list for new applicant.

• Coordinated/screened clients and landlords for program participation

• Conducted housing inspections/lease renewals; resolved landlord-tenant disputes

• Notified landlords of complaints/violations resulting in stop payments.

• Ensured compliance with regulatory HUD Program policies and procedures. Housing Assistant

New York City Housing Authority - New York, NY - 1994 to 1999

• Handled Resident Relation duties including; leasing and administering client accounts: Application/ Recertification Processing and Compliance.

• Coordinated actions with NYCHA attorney, to assist with Landlord/Tenant Court proceedings.

• Followed up with maintenance staff in order to ensure that tenant complaint work order tickets were carried out in accordance with company timing and quality standards.

• Assisted public assistance clients, social services and senior citizens outreach programs.

• Implemented new techniques for improving customer service into department procedures. EDUCATION

Masters in Political Science

Brooklyn College - Brooklyn, NY

1995 to 1997

Bachelors in Business Management

New York Institute of Technology - Central Islip, NY 1988 to 1992

AWARDS

VOLUNTEER AND COMMUNITY SERVICE

October 2005

Hurricane Katrina Disaster Relief Effort Award

Provided on-site assistance to both Houston and New Orleans Housing Authorities, including case management services to aid displaced families in need, in the wake of the Katrina Disaster. Bestowed honorary award by the City of White Plains for outstanding community service. CERTIFICATIONS/LICENSES

Housing Choice Voucher Specialist: Section 8 HUD Certification Low Income Housing Tax Credit (LIHTC) : Certification ADDITIONAL INFORMATION

KNOWLEDGE * SKILLS * ABILITIES

• Full understanding of HUD regulations/policies compliance standards and requirements

• Analytical, critical thinker, creative problem solver

• Strict attention to documentation, detail and accuracy

• Computer literate - good working knowledge of MS Office and Excel

• Utilize Happy software data system to run Section 8 Program

• Housing negotiator, advisor and conflict resolution arbiter

• Experience in subsidized housing, real estate, social services

• Strong customer service orientation

Community Outreach and Public Relations

Skills

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