Data Analyst/QA Analyst/Identity Management Security
Resume:
Kathleen Helsing
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Objective
A full time position where I can use my skills and have the opportunity to learn new ones. Professional Summary
Self-motivated results-driven with a passion for data analytics, data integrity, information security and business process improvement. Over 15-years operational experience focused on the data attributes of large enterprise processes, data, security and systems. Ability to develop long-lasting relationships, interfacing with senior management, and a strong team player. Accustomed to handling sensitive and confidential information. Skills
Data Analytics, Data Security, Salesforce Administration, Customer Service, A/P and A/R, Collections Systems Administered
IBM Mainframe(TSO, ACF, DB2, Unimatic), Bomgar, Console One, Inspector, Epsilon, ePower, Avaya, SAP, Intuit Online Payroll, Quicken, QuickBooks, AS400, Unix, UASF, Oracle, Toad Exchange, AIX, VPN, Control SA, VMS, Tru 64, RedHat, Metavanta, Ace, Active Directory, Outlook, PeopleSoft, HP3000, GroupOne, Linux-SuSe, Salesforce, MS DOS, PassPort, Windows7, XP, 2008 2007,2000, 98,97, Lotus Notes, FrontPage, NetMeeting, Qedit, Reflections, Mail Manager, Baan, Peachtr ee, SAS
Experience
Infrastructure Data Analyst
Apex Systems-U.S. Cellular- System Access Management -1 2/2015-5 /2016 Bensenville, IL
● Participated in re-platform project of AGS Tool (Access Governance Suite) from Aveska to Sailpoint, within the SAM (System Access Management) team.
● Performed testing and verification activities between old, new and system sources data to assure accuracy and performance of new tool, as well as continuous script creation and documentation of project and testing outcomes for all phases thru duration of project
● Used Novell eDirectory, iManager, LDAP queries, Active Directory, Excel and various other proprietary tools to monitor access controls and compliance across U.S. Cellular enterprise (Provisioning)
● Created final procedural documentation for employee and auditor use. Environment: AGS, Aveska, Sailpoint, Active Directory, Amdocs Remedy, SQL, Softerra, SharePoint, Oracle, Novell, eeDirectory
Sr. Data Analyst-Salesforce
Collabra-Motorola/Zebra Technologies- 6/2014-10/2015 Lincolnshire,
● Collaborated with a multitude of internal and external parties regarding planning, execution, and measurement of Salesforce migration project between Motorola and Zebra enterprise with guidance from directors.
● Worked with the Global Channel and Sales Operation team to develop and implement a plan for the review, consolidation, cleansing and deletion of duplicate and invalid records in salesforce
● Worked with the Oracle database team to insure account transitioned into salesforce is identified and used as master accounts.
● Participated in development of Customer Life Cycle Mapping procedure for migration, Master data Management migration phase sessions, SIT and UAT of Customer and Product data
● Performed data cleansing activities, as well as mass updates and merges via CRM Fusion
● Performed UAT testing, with emphasis on implementation of process, changes and enhancements to Salesforce cases, duplicate check and Informatica
● Processed cases for new, edit and termination of accounts for all regions
● Document and report project and testing outcomes; suggestions for improvement based on key learning
● Performed knowledge transfer training sessions for team members prior to data migration go live shifting from Motorola Enterprise SFDC to Zebra SFDC
● Salesforce Administration
● Agile development environment
Environment: Salesforce, Informatica, CRM Fusion, Data.com, Excel, Access, SharePoint Sales Operations Analyst-Salesforce
Aerotek-Stericycle-1/2014-5/2014 Northbrook, IL
● Performed in-depth analysis of customer data to identifying trends, measure performance, and improving business requirements.
● Completed monthly reporting of KPI’s for Sales & Marketing leadership team
● Performed pricing and profitability analysis
● Assisted Salesforce development team in creating technical solutions, tools, views, reports and dashboards
● Worked closely with Sales, Marketing, Finance, Customer Service and Operations to assist in project management proc ess as needed
● Salesforce Administration
Environment: Salesforce, Data.com, Apex Data Loader, Excel, Access, SharePoint Salesforce Operations Analyst
Veredus/Houghton Mifflin Harcourt- 3/2013-6/2013 Geneva, IL
● Focus data related projects for analysis, cleanliness, and integration of (seasonal of program offering), Cost Proposals.
● Data manipulation utilizing Excel, Access and data loader (V-Look Up, Query building and execution, File Comparison, File Consolidation, Filtering and Sorting, Importing and Exporting, File Conversion to different formats to include CSV, and Concatenations) with ending conclusion of manipulated data being load into Salesforce.
● Provided sales team support via inbox, phone and email. Support to include but not limited to Salesforce and Outlook daily issues, lock outs, password reset and administrative issues. Also provided helpdesk related support during migration and implementation of Outlook 2010 and Salesforce upgrades
● Salesforce Administration
Environment: Salesforce, Apex Data Loader, Excel, Access, S harePoint Data/Business Analyst
Brooksource/Walgreens-7 /2012 11/2012 Northbrook, IL
● Provided third level technical support to call center, customers and business owners
● Provided assistance in testing Balance Rewards/POS Modules to assure proper functionality
● Responsible for assessing and resolving the root cause of new issues through collaboration with Marketing, IT, Loss Prevention, Store Operations and Customer Experience departments
● Create, maintain and report issues, trends and resolutions to management for possible system security, functionality updates
● Create and maintained FAQ repository for future use by employees and store personnel
● Completion of HIPAA training to assure compliancy in handling sensitive customer information Environment: Excel, S harePoint
Multiple Short Term Contracts
January 2010 June 2012
Apex/McGraw Hill-Inbound Call Center Customer Service Rep, Seasonal Apex/Abbott Labs-SAP Enhancement TodayStaffing/Intuit-Inbound Call Center Customer Service Rep, Seasonal H&R Block-Outbound Call Center Rep Environment: Excel, Access, Salesforce, Quick Books, SAP, SharePoint Data Security Administrator
Coventry Health Care-4/2007-4/2008 Downers Grove, IL
● Managed user access to corporate resources including creation, maintenance, and removal
● Created and maintained security databases, spreadsheets, and other reporting tools for the purpose of user/system access management
● Provided support to Security Administration team members, management, and departments as needed
● Enforced security policies and procedures by monitoring security profiles, review security violation reports and investigating possible security exception
● Participated in weekly status meeting with various system administrators and management to review current and ongoing incidents, changes; and problems for enhancement
● Provided training and mentoring to new employees as needed. Environment: IBM Mainframe, Unix, Oracle, Redhate, Active Directory, Remedy Data Security Administrator
RK Management/Northern Trust- 10/2 006-4/2007 Chicago, IL
● Performed information security administration role providing access privileges to all employees, and temporary workers across Northern,s enterprise
● Performed cr eated and maintained security databases, spreadsheets, and other reporting tools for the purpose of user/system access management
● Provided support to Security Administration team members, management, and department as needed
● Enforces security policies and procedures by monitoring security profiles, review security violation reports and investigating possible security exception
● Participate in weekly status meeting with various systems administrators and management to review current and ongoing incidents; changes; or problems for enhancement Environment: Environment: IBM Mainframe (T SO, ACF, DB2 Unix, Active Directory, Remedy, SharePoint Data Security Administrator
TodayStaffing/Navistar-11/2003-10/2006 Warrenville, IL
● Managed access for corporate resources including creation, maintenance, and removal of ID’s for systems accessed by corporate personnel
● Worked with various systems administrators and/or management to ensure appropriate access is granted for ID requests.
● Created and maintained security databases, spreadsheets, and other reporting tools for the purpose of user/system access management
● Provided support to Security Administration team members, management, and department as needed
● Enforces security policies and procedures by monitoring security profiles, review security violation reports and investigating possible security exception
● Participated in weekly status meeting with various systems administrators and management to review current and ongoing incidents; changes; or problems
● Provided training and mentoring to new employees as needed Environment: IBM Mainframe (T SO, ACF, DB2, Unimatic), Unix, Oracle, Redhate, Active Directory, Remedy, SharePoint
Education
Triton College 1991/1996 Study-Information Technology
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