Patient Services Professional

Chancy Brown

***** ****** ** ****: 402-***-****

Frisco, TX 75035 ***********@*******.***

Summary

Dedicated and focused Patient Services Professional who excels at prioritizing, completing multiple tasks simultaneously and follow through to achieve project goals. Seeking a role of increased responsibility and authority.

Key Skills

Customer Service

Self-Starter

Skilled Multi-Tasker

Detail-Oriented

Leadership

Time Management

Strong Work Ethic

Proficient Computer Skills

Work Experience

Client Services Representative/Release Of Information Specialist-Contractor 04/2014-Current

Ciox Health/Healthport Dallas/Plano/Denton/Lewisville, Texas

Exercised previous time management, prioritizing, and strong organization skills to help bring on-going,

consistent back-log up to date within first 3 months.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Received and screened a high volume of internal and external request for release of information, including email

and mail.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient

information.

Patient Services Center Representative 08/2013 - 03/2014

Park Nicollet Health Services Wayzata, Minnesota

Utilized Epic systems to assist patients daily by communicating to triage nurses, requesting referrals to specialist

and establishing care with primary care providers.

Confirmed client information and maintained up-to-date records at all times.

Completed registration quickly and cordially for all new patients.

Properly directed inbound calls in phone queues to improve call flow.

Implemented guidelines for different departments to support scheduling needs for each physician or practice.

Intimates Department Supervisor 10/2011 - 05/2012

JCPenney Edina, Minnesota

Reorganized the sales floor to meet company standards.

Improved service quality and increased sales by developing a strong knowledge of company's products and

services.

Provided detailed monthly departmental reports to senior management.

Coached employees in developing and achieving individual performance goals.

Served as liaison between customers, store personnel and various store departments.

JCP Services Department Supervisor 09/2010 - 10/2011

JCPenney Edina, Minnesota

Increased department credit sales by 70% after one year.

Managed the front desk area, including greeting guests and responding to telephone and in-person requests

for information.

Interacted with customers and distribution centers to follow-up on shipping statuses and expedited orders.

Performed store opening duties, including counting cash drawers and checking all equipment.

Division 4 Home Department Supervisor 01/2008 - 09/2010

JCPenney Lincoln, Nebraska

Designed and implemented customer satisfaction metrics which lead to a 21% increase in overall customer

satisfaction within six months.

Oversaw all daily operations of 2 store department locations.

Collaborated with customer service team members to give exceptional service throughout the entire shopping

and purchasing experience.

Held each team member accountable for achieving brand and performance goals.

Supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Lead Cashier/Receiving 07/2007 - 11/2007

Huskers Authentic Lincoln, Nebraska

Designed and suggested new display ideas to improve accessibility to merchandise.

Accurately logged all daily shipping and receiving orders.

Communicated all merchandise needs or issues to appropriate supervisors.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Office Manager 10/2006 - 04/2007

Graham Tire Company Lincoln, Nebraska

Standardized department filing system to increase efficiency.

Managed daily office operations and maintenance of equipment.

Accurately logged all daily shipping and receiving orders.

Organized billing and invoice data and prepared accounts receivable.

Handled and distributed all incoming and outgoing mail.

Education

Associate of Applied Science: Hennepin Technical College - Medical Assisting 2016

Eden Prairie, Minnesota

Ministerial Arts Degree: Christian Life International Bible College - Biblical Studies 2008

Lincoln, Nebraska

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