Sales Customer Service

BUSINESS PROFESSIONAL

High Quality Team Player focused on Success

Degreed professional with ten years of experience in a professional office environment. Seeking position with analytical component. Highly skilled in managing multiple activities simultaneously including coordinating meetings, processing purchase orders, processing invoices, and being the liaison between vendors and finance. Experience with accounts payable, accounts receivable, and payroll. An effective trainer of new employees. Handle confidential financial information. Adapt quickly to new environments. Fluent in Spanish and English. Key accomplishments include:

Ensured on-time invoice payment on a consistent basis, which earned the finance department discounts of up to 12%. Acted as the liaison between finance and the vendor to ensure that the discounts that were earned were applied to the invoices.

Skilled in Excel with success in maintaining and organizing data, compile and generate spreadsheets capturing key data related to company’s active contracts. Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision-makers. Skilled in VLOOKUP formula development, Pivot Table generation, and Pivot reporting.

PROFESSIONAL EXPERIENCE

DELTA MEDIA MIAMI FL JAN 2016 – Current

Sales Assistant

Responsible for supporting the company Sales Team and ensuring that they have the tools, support and resources needed to set them apart from the competition; including working on proposals and creating PowerPoint presentations for the clients.

Assist with basic office duties such as photocopying, filing, and faxing as well as answering telephones, scheduling appointments, and communicating with clients.

Work with a variety of software to conduct research, prepare presentations, and construct media campaigns.

Interact with clients in the form of telephone calls, follow-up, and the monitoring of documents, plans, and campaigns.

Managing all the sales related activity of the company.

Handling a high volume of customer enquiries while providing a high quality of service to each caller.

Writing up accurate and grammatically correct sales correspondence.

Tracking sales orders to ensure that they are scheduled and sent out on time.

Effectively communicating with customers in a professional and friendly manner.

Ordering and ensuring the delivery of goods to customers.

Supporting the field sales team.

Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.

Organizing sales promotional campaigns.

Contacting potential customers to arrange appointments.

Speaking with customers using clear and professional language.

Resolving any sales related issues with customers.

Completing the administrative needs of the Sales Department.

Making follow-up calls to confirm sakes orders or delivery dates.

Responding to sales queries via phone, e-mail and in writing.

Accurately analyzing and assessing statistical data.

FUSION MIAMI FL MAY 2015 – DEC 2015

Interim Office Manager - Temp

Served as the Interim Office Manager in a fast-paced finance department. Primary responsibilities included processing invoices for payment with accounts payable, reviewing and processing Payroll (non-exempt time sheets, talent fees) for employees and contractors in multiple States across the U.S. (including differing taxation and overtime rules).

Monitored daily expenses

Managed the financial and business affairs of several departments (Linear and Digital)

Assisted in the preparation of monthly estimates, annual budgets, and month-end closing

Prepared and analyzed the effect of journal entries on the overall financial statements

Reviewed and processed timesheets for payroll

Supported Ad-hoc / Special Projects as necessary

Managed multiple deliverables and met timelines and projected outcomes

Coordinated workflow within / between teams to ensure important organizational messages are distributed and deadlines are met

Coordinated schedules and other activities

Archived project plans, correspondence and documentation

Assisted with administrative and clerical duties, as necessary

Ensured accurate coding and timely processing of disbursements

Reviewed and ensured receipt of cash in advance for vendors and customers without credit approval and other Accounts Receivable duties

Monitored department level budgets and ensured proper authorization is obtained in advance of spending to keep costs under control

Implemented and maintained controls over key business assets including petty cash, broadcast and digital facilities, equipment, etc.

Worked with the Legal department to ensure the vendors contracts are payable in accordance with Fusion’s legal policies

DAVID M LADD INC. MIAMI FL FEB 2015 – APR 2015

Accounting Assistant

Responsibilities included Accounts Payable, A/R Billing, and finance related functions such as assisting in preparing company financial summaries, and assisted with quarter-end closing. In addition, performed some office administration duties and clerical.

Bookkeeping

Processed invoices

INTERVAL INTERNATIONAL MIAMI, FL JAN 2009 – DEC 2014

Executive Assistant

Coordinated meetings (including quarterly meetings) on a daily basis for the IT department. Weekly processing of purchase orders and invoices in order to ensure timely completion. Assisted in detailed QA testing of a new iServices application prior, during, and after application deployment. Provide administrative support to staff members and departments in performing several routine and clerical functions. Assist in training IT Administrative Assistants; manage consultant’s expenses; and setting up new employees with seating assignments, security access, and acquiring hardware/software.

Provide assistance to carry out the proceedings of IT projects throughout its lifecycle

Ability to read, interpret and draw conclusions on the financial statements in order to ensure that the department remains within budget.

Coordinated up to 20 meetings a day for large groups. Ensured that meetings ran smoothly by setting up any necessary resources including webinars, audio-conferencing, travel, lodging, and catering.

PRECISION RESPONSE CORPORATION (PRC) MIAMI, FL 2007 – 2009

Sales Agent / Customer Service

Ensured daily that an established level of customer service is consistently met and exceeded by reviewing daily open items in order to identify consumer needs, provide prompt resolution to inquiries and follow through with calls to the customer to ensure satisfaction.

Handled a large volume of phone inquiries on the product, while always providing excellent service.

BANK OF NEW YORK (BNY) MELLON MIAMI, FL 2005 – 2007

Junior Assistant

Produced payment fulfillment files for clients on a daily basis. Organized inventory, paperwork, and filing, ordering and receiving packages. Trained staff on computer programs, which included Word, Excel, and PowerPoint.

Trusted with deposits, opening, closing, and stocking, inventory, hiring, and training of new employees.

EDUCATION

Bachelor of Arts, International Business and Management Florida International University, Miami, FL

COMPUTER AND LANGUAGE SKILLS

Microsoft Word • Microsoft Excel • Microsoft Access • PowerPoint • QuickBooks • iServices

• Fluent in English and Spanish

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