Phlebotomist
Resume:
BREANNA J. DUKES
**** **** **** **., ****, TX ***08 (H) 254-***-**** **********@*****.***
Professional Summary:
Reliable and highly accurate [Phlebotomist] focused on quality completion of all lab procedures under
tight deadlines. Works well under pressure.
Skills
• Blood bank background
• Phlebotomy knowledge
• Trained in HIPPA compliance
• Word processing
• Professional and mature
• Independent worker
• Insurance eligibility
• Customer-oriented
• Invoice and payment transactions
• Effective time management
• Superior attention to detail
• Professional bedside manner
• Patient-focused care
• Venipuncture/blood draw expert
Work History
Gamma Healthcare
11/2014 – Current
{formally Elite Lab Service}
Elite Lab Services-Waco, Texas
Phlebotomist 03/2013- 11/2014
Match laboratory requisition forms to specimen tubes.
Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws and standards.
Draw blood capillaries by dermal puncture, such as heel or fingerstick.
Enter patient, specimen, insurance, or billing information into system.
Enters facility collects specimen in a timely professional manner.
Managed specimen sample handling, receiving, storage and inventory.
Quickly responded to and resolved all customer service issues in a timely manner.
C3 Communications- McGregor, Texas
Customer Service Representative- 08/2011- September
Answered an average of [63] calls per day by addressing customer inquiries, solving problems and providing new product information.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Implemented improvements in manual and electronic billing procedures.
Calculated premiums and established payment methods for sales.
Collected all premiums on or before effective date of coverage.
Calculated quotes and educated potential clients on insurance option.
Lowe's – Waco, Texas
Administrative Office Clerk- 01/2007 to 09/2009
My job duties consist of verifying till amounts by counting totals of each register, preparing cash bags for the next businessday and preparing days deposit to be transported to companies banking institution.
Also researching overage and or shortage discrepancies while preparing a daily log of reports consisting of transactions, payments, invoices, withdrawals and credit analysis.
Oversaw daily office operations for staff of [Number] employees.
Composed and drafted all outgoing correspondence and reports for managers.
Managed hundreds of accounts receivable accounts working directly with the Financial
Management Office.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Trained new team members on applying due diligence procedures and regulatory mandates.
Maintained friendly and professional client interactions at all times.
EMSI – Waco, Texas
Caseworker -03/2005 to 06/2006
As a caseworker I contacted various doctors' offices to obtain medical records for patients which had applied for insurance with our companies.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Strategically planned methods to achieve operational goals and targets.
Routinely collaborated with department managers to correct problems and improve services.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Target – Waco, Texas
Cashier- 06/2001 to 03/2002
To check customers out in a fast and friendly manner, also working at the service center processing refunds and exchanges.
Service Center duties included making credit card payments and preparing large sums of cash for the night cashbox.
Education
MENTAL HEALTH
May 2011-
McLennan Community College - Waco, TX
Continuing education in [Mental Health]
96 hours internship
32 of 36 credits complete
PHLEBOTOMY
December 2003-December 2004
McLennan Community College - Waco, Texas
High School Diploma: May 2001
Waco High School - Waco, Texas
Additional Information
East Waco Lions Pee Wee Organization / Cheer Coach Volunteer
Waco,TX
MEALS on WHEELS, 96 INTERN/ VOLUNTEER HRS
McLennan Community College - Waco, TX Phlebotomy Certification
REFERENCES
Camika Joiner
Senior Phlebotomist/ Trainer
Rosalyn Delane
Customer Service Rep/ Church Member
Gregory Washington
U.S. Army
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