Customer Service Manager
Resume:
Douglas Cragulets
WAREHOUSE SHIFT MANAGER
Visalia, CA 93292
**********@*****.*** - 440-***-****
Experienced warehouse supervisor-shift manager in distribution. Strengths in quality control, customer service and operations. Successful in developing strategies that have resulted in increased productivity efficiencies and operational workflow.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
WAREHOUSE SHIFT MANAGER
HEILIND ELECTRONICS-CALIFORNIA - MARCH, CALIFORNIA, US - March 2015 to August 2016
• Instrumental in the improvement of the daily operations, including efficiencies and performance.
• Increased daily orders shipped from 96.5-97.5 % up to 98.75-99.25%.
• Executed all of the customer, fiscal inventory, internal and ISO audits with no findings and minimal opportunities for improvement for 4 years.
• Chaired the Warehouse Safety Committee for 7 years. WAREHOUSE QUALITY SUPERVISOR
HEILIND ELECTRONICS-CALIFORNIA - September 2008 to March 2015
• Organized and strengthened the department and capabilities to improve services for our customers, suppliers and sales groups.
• Worked with high profile customer to solve problems including stabilizing our supplier ratings and customer service.
• Spearheaded the warehouse infrastructure expansion project which resulted in an improved workflow and increased warehouse usable space.
WAREHOUSE QUALITY REPRESENTATIVE
HEILIND ELECTRONICS-OHIO - March 2006 to September 2008
• Organized and strengthened the department and capabilities to improve services for our customers, suppliers and sales groups.
• Worked with Warehouse to improve procedures and the compliance to the requirements.
• Streamlined processing flow as well as improved the overall performances.
• Went to multiple locations to train and uniform Quality Department operations.
• Transferred within the company to the Visalia, CA location to become Supervisor of the Quality Department. RECEIVING-INVENTORY LEAD
GOLF GALAXY - March 2003 to February 2006
• Received all retail merchandise and verified the accuracy of the shipment.
• Responsible for accurately tagging and staging all material going out onto the floor.
• Responsible for all customer returns and repairs.
• Performed multiple new store pre-opening training to ensure proper operations. ASSISTANT GOLF PROFESSIONAL
ORIOLE GOLF CLUB-FLORIDA - August 2001 to January 2003
• Managed the golf shop and merchandising for the operation.
• Lead instructor for the operation. Worked with groups, individual lesson with kids, ladies and men.
• Worked with and help promote the leagues, scheduling and operations.
• Worked with the owner to help integrate to a new golf pro shop operating system that would include email marketing, and data tracking of rounds, customer expenses, and other operations. ASSISTANT GOLF PROFESSIONAL
BOCA GROVE GOLF CLUB-FLORIDA - October 1997 to August 2001
• Coordinated all of the golf tournament operations.
• Golf instructor for membership, including men, ladies and kids.
• Worked in the Pro Shop, performing sales, special orders and merchandising of the shop. EDUCATION
General Studies
LAKELAND COMMUNITY COLLEGE - Kirtland, OH
ADDITIONAL INFORMATION
Skills & Abilities
MANAGEMENT
• Highly organized and systematic warehouse manager, having considerable experience and expertise of stock management including inventory controls and managing warehouse workers.
• Able to lead, motivate and empower staff at their daily tasks to improve their performances. COMMUNICATION
• Excellent written and verbal communication skills with confident, articulate and professional speaking abilities.
• Dynamic result-oriented problem solver.
• Combine patience, determination and persistent to troubleshoot issues.
• Handling complaints from customers, suppliers, sales or staff associates. LEADERSHIP
• Managed an operation with over 75 employees and 20 plus contract staffing as well as training.
• Commitment to consistent achievement and growth.
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