Douglas Cragulets

WAREHOUSE SHIFT MANAGER

Visalia, CA 93292

acyg9u@r.postjobfree.com - 440-***-****

Experienced warehouse supervisor-shift manager in distribution. Strengths in quality control, customer service and operations. Successful in developing strategies that have resulted in increased productivity efficiencies and operational workflow.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

WAREHOUSE SHIFT MANAGER

HEILIND ELECTRONICS-CALIFORNIA - MARCH, CALIFORNIA, US - March 2015 to August 2016

• Instrumental in the improvement of the daily operations, including efficiencies and performance.

• Increased daily orders shipped from 96.5-97.5 % up to 98.75-99.25%.

• Executed all of the customer, fiscal inventory, internal and ISO audits with no findings and minimal opportunities for improvement for 4 years.

• Chaired the Warehouse Safety Committee for 7 years. WAREHOUSE QUALITY SUPERVISOR

HEILIND ELECTRONICS-CALIFORNIA - September 2008 to March 2015

• Organized and strengthened the department and capabilities to improve services for our customers, suppliers and sales groups.

• Worked with high profile customer to solve problems including stabilizing our supplier ratings and customer service.

• Spearheaded the warehouse infrastructure expansion project which resulted in an improved workflow and increased warehouse usable space.

WAREHOUSE QUALITY REPRESENTATIVE

HEILIND ELECTRONICS-OHIO - March 2006 to September 2008

• Organized and strengthened the department and capabilities to improve services for our customers, suppliers and sales groups.

• Worked with Warehouse to improve procedures and the compliance to the requirements.

• Streamlined processing flow as well as improved the overall performances.

• Went to multiple locations to train and uniform Quality Department operations.

• Transferred within the company to the Visalia, CA location to become Supervisor of the Quality Department. RECEIVING-INVENTORY LEAD

GOLF GALAXY - March 2003 to February 2006

• Received all retail merchandise and verified the accuracy of the shipment.

• Responsible for accurately tagging and staging all material going out onto the floor.

• Responsible for all customer returns and repairs.

• Performed multiple new store pre-opening training to ensure proper operations. ASSISTANT GOLF PROFESSIONAL

ORIOLE GOLF CLUB-FLORIDA - August 2001 to January 2003

• Managed the golf shop and merchandising for the operation.

• Lead instructor for the operation. Worked with groups, individual lesson with kids, ladies and men.

• Worked with and help promote the leagues, scheduling and operations.

• Worked with the owner to help integrate to a new golf pro shop operating system that would include email marketing, and data tracking of rounds, customer expenses, and other operations. ASSISTANT GOLF PROFESSIONAL

BOCA GROVE GOLF CLUB-FLORIDA - October 1997 to August 2001

• Coordinated all of the golf tournament operations.

• Golf instructor for membership, including men, ladies and kids.

• Worked in the Pro Shop, performing sales, special orders and merchandising of the shop. EDUCATION

General Studies

LAKELAND COMMUNITY COLLEGE - Kirtland, OH

ADDITIONAL INFORMATION

Skills & Abilities

MANAGEMENT

• Highly organized and systematic warehouse manager, having considerable experience and expertise of stock management including inventory controls and managing warehouse workers.

• Able to lead, motivate and empower staff at their daily tasks to improve their performances. COMMUNICATION

• Excellent written and verbal communication skills with confident, articulate and professional speaking abilities.

• Dynamic result-oriented problem solver.

• Combine patience, determination and persistent to troubleshoot issues.

• Handling complaints from customers, suppliers, sales or staff associates. LEADERSHIP

• Managed an operation with over 75 employees and 20 plus contract staffing as well as training.

• Commitment to consistent achievement and growth.