VIVIANA JIMENEZ

**** ** ** ** **, Unit H

Miami, FL 33173

Cell: 786-***-****

E-Mail: acyg9h@r.postjobfree.com

OBJECTIVE:

Seeking a Targeted Case Manager position where my knowledge and experience can be an asset to the position being offered. Maintain a strong reputation for achieving high levels of patient and persons satisfaction. Promote safety and wellness for patient, family and peers. Recognize, plan and carry out the needs of each client and their environmental needs.

productivity and team management.

●

Persuasive

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Training and development

● Focused on customer satisfaction

●

Talent development

●

Meticulous attention to detail

●

Skilled multi-tasker

.

Great interpersonal communication skills

●

Deadline-oriented

HIGHLIGHT

. Proeficient in Microsoft Word, Outlook and Excel.

Experience

ACTUALLY

Comprensive Health System

FEDERAL GOVERNMENT contract

Young Care Worked

HOMESTEAD Florida.

Actually

2013 -2016

Florida health Solution.

Miami Fl

Sales of medical Insurance.

September 2008 to April 2011

Unísono Soluciones C.R.M, s.a

Madrid, Spain.

Customer Service.

Customer Service Operator and client retaining

Unísono Soluciones, C.RM, s.a

Madrid, Spain

Customer Service Manager

Successfully manage the activities of the team members were assigned to me. Created training manuals targeted at resolving even the most difficult customer issues.

Trained and mentored new customer service representatives. Monitored the daily activities of customer support teams

Provided detailed monthly departmental reports and team productivity metrics to senior management.

Developed and implemented policies, procedures and process initiatives to improve retention rates and increase customer satisfaction.

January 2007 to

Procuraduria General de la republica Colombia.

September 2007

Monteria, Colombia.

Lawyer, Attorney disciplinary proceedings.

2001 / 2007

Foundation Rut Maria: founding partner and Director.

more than 7 years experience in volved with single mother, abused and abandoned childrens, and teenage mother and support for the elderly.

worker together to “ Instituto Colombiano de Bienestar Familiar” in the area of school breakfast for low income children.

Health brigades organizer for low income persons.

Coordinator of international projects. (Actually honorary member and collaborator for internacional proyects.

Cordoba/ Colombia.

January 2000 Dic 2001

Foundation : Ciudadanas en Accion

Monteria Cordoba/ Colombia.

Responsible for promoting and developing.

2016

Education

Human Rights Courses From EDX Harvard

Through Amnesty International.

Actually.

Intensive English At Miami Dade College.

2015

2-15 Pre- Licensure Course.

2012

Paralegal Institute of south Florida

Miami, FL, USA

Immigration service course

2001

Corporacion Universitaria de la Costa C.U.C

Barranquilla, Atlántico, Colombia

Attorney at Law Degree

1985

Normal Santa Teresita

Lorica, Cordoba, Colombia

Normalista

High School Diploma

REFERENCES:

German Montano

Germovi Corp. MovingForward

acyg9h@r.postjobfree.com

786-***-****

Maria Rodriguez

Executive Director Florida Immigrant Coalition.

305- 3226705

Antonio Gonzalez

Vice - president in Florida Health Solution.

786-***-****

Contact this candidate