Attorney at low degree
Resume:
VIVIANA JIMENEZ
**** ** ** ** **, Unit H
Miami, FL 33173
Cell: 786-***-****
E-Mail: ******@*******.***
OBJECTIVE:
Seeking a Targeted Case Manager position where my knowledge and experience can be an asset to the position being offered. Maintain a strong reputation for achieving high levels of patient and persons satisfaction. Promote safety and wellness for patient, family and peers. Recognize, plan and carry out the needs of each client and their environmental needs.
productivity and team management.
●
Persuasive
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Training and development
● Focused on customer satisfaction
●
Talent development
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Meticulous attention to detail
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Skilled multi-tasker
.
Great interpersonal communication skills
●
Deadline-oriented
HIGHLIGHT
. Proeficient in Microsoft Word, Outlook and Excel.
Experience
ACTUALLY
Comprensive Health System
FEDERAL GOVERNMENT contract
Young Care Worked
HOMESTEAD Florida.
Actually
2013 -2016
Florida health Solution.
Miami Fl
Sales of medical Insurance.
September 2008 to April 2011
Unísono Soluciones C.R.M, s.a
Madrid, Spain.
Customer Service.
Customer Service Operator and client retaining
Unísono Soluciones, C.RM, s.a
Madrid, Spain
Customer Service Manager
Successfully manage the activities of the team members were assigned to me. Created training manuals targeted at resolving even the most difficult customer issues.
Trained and mentored new customer service representatives. Monitored the daily activities of customer support teams
Provided detailed monthly departmental reports and team productivity metrics to senior management.
Developed and implemented policies, procedures and process initiatives to improve retention rates and increase customer satisfaction.
January 2007 to
Procuraduria General de la republica Colombia.
September 2007
Monteria, Colombia.
Lawyer, Attorney disciplinary proceedings.
2001 / 2007
Foundation Rut Maria: founding partner and Director.
more than 7 years experience in volved with single mother, abused and abandoned childrens, and teenage mother and support for the elderly.
worker together to “ Instituto Colombiano de Bienestar Familiar” in the area of school breakfast for low income children.
Health brigades organizer for low income persons.
Coordinator of international projects. (Actually honorary member and collaborator for internacional proyects.
Cordoba/ Colombia.
January 2000 Dic 2001
Foundation : Ciudadanas en Accion
Monteria Cordoba/ Colombia.
Responsible for promoting and developing.
2016
Education
Human Rights Courses From EDX Harvard
Through Amnesty International.
Actually.
Intensive English At Miami Dade College.
2015
2-15 Pre- Licensure Course.
2012
Paralegal Institute of south Florida
Miami, FL, USA
Immigration service course
2001
Corporacion Universitaria de la Costa C.U.C
Barranquilla, Atlántico, Colombia
Attorney at Law Degree
1985
Normal Santa Teresita
Lorica, Cordoba, Colombia
Normalista
High School Diploma
REFERENCES:
German Montano
Germovi Corp. MovingForward
******@*******.***
Maria Rodriguez
Executive Director Florida Immigrant Coalition.
305- 3226705
Antonio Gonzalez
Vice - president in Florida Health Solution.
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