Customer Service Sales

CUSTOMER SERVICE/SALES MANAGEMENT / BUSINESS ADMINISTRATION

Offers over 15 years of proven excellence in relationship building, and sales management

PROFILE

Performance-driven sales and management professional with a wealth of sales experience and proven achievements in management and client retention. Stellar performance record. Consistently recognized for achieving and exceeding goals. Knowledgeable business partner with consultative approach. Able to accurately assess client needs and identify best-fit solutions. Valued for exceptional relationship-building skills ability to leverage customer service expertise to gain sales. Intensely driven to succeed. Ability to work under pressure in fast-paced, time-sensitive environments.

CORE SKILLS

Administration/Management- Proactive executive providing strategic planning and effective leadership. Strong attention to detail, organization, and focus. Self-motivator who motivates peers and subordinates and empowers others to learn. Highly adaptable to new systems and processes.

Customer Service–Gains confidence of clients and win sales by conducting pre-sale research using internal and third party resources to identify best-fit, win-win solutions specifically to meet clients needs. Practices customer-first philosophy, proactively utilizing internal resources to address and resolve customer issues to achieve outstanding customer satisfaction ratings. Reputation for organization, time management, reliability, results, and integrity.

Sales – Effective negotiator adhering to all policies and procedures. Expert in strategically prioritizing deadlines to exceed targets while maintaining an energetic and committed team. Demonstrates a ‘win-win’ attitude while providing in-depth knowledge to answer customer questions. Polite, presentable, and professional at all times, excellent communication and negotiation skills. Organized, focused and willing and able to commit to working long hours.

AREAS OF EXPERTISE

Commitment to Excellence, Quality and Efficiency

Visionary Approach

Influential Communication Style

Sales & Operational Planning & Management

New Business Development

Contract/Price Negotiation

Consensus Team-Building

Best Practices & Bench Marking

Process Improvement

Consultative Sales and Service

Client Satisfaction & Retention

Staff Motivation and Development

Analytical and Conceptual Problem Solving

Cross Functional Relationship Building

Visual, Participative, Hands-On and Involved Management Style

Schedule Coordination and Maintenance

PROFESSIONAL EXPERIENCE

Administration/Management

Manage and administer company proprietary information in a compliant manner. Identify sales related challenges and provide solutions to overcome proactively. Create analytical reports by integrating information pulled from various sources to provide a comprehensive view of data for sales. Complete data research/data analysis as required supporting company top executives. Interpret, apply and comply with federal, state regulations; maintaining current working knowledge of guidelines/regulations. Prepare and present weekly reports for directors and peers developing key strategies for success as required. Updated an antiquated filing system with the use of computer applications, which led to an increase in productivity. Act as the operational liaison between agents, vendors, customers and various departments. Ensure positive experience for internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Proactively engage potential clients by sending email/mail with updated sales information regarding special promotions. Follow-up with existing clients with outgoing emails and phone calls in an expeditious and exemplary manner. Processed all incoming correspondence in a timely manner. Train and supervise new employees.

Customer Service

Demonstrate superior customer service through listening, anticipating client and employee needs. Utilize problem-solving skills to provide alternative solutions to complex issues. Manage timely implementation of internal and external audit points. Coordinate production schedules, material needs, and workers’ shifts to meet and exceed customers’ deadlines. Perform routine checks ensuring all policies and procedures are followed. Research and analyze data for completeness, accuracy; verifying information reported. Strategic thinker with the ability to help clients assess and address their issues/problems and develop plans to restructure accounts to assist clients. Ensure all accounts are handled according to policy and procedure and identified correctly for each customer. Troubleshoot device issues to determine best resolution for customer.

Sales

Confident speaker and presenter able to communicate with personnel at all levels. Led multiple engagements simultaneously, including client interaction, billing and collection and team development. Establish and maintain loyal customer base. Build and implement strategies to exceed departmental goals. Negotiate sales for customers with distributers. Follow-up with customers to ensure satisfaction. Demonstrate and sell mobile devices and services. Meet and exceed monthly sales quotas.

EMPLOYMENT HISTORY

06/2016 – Present

Personal Banker

Wells Fargo

Griffin, GA

02/2012 – 06/2016

Retail Sales Consultant

AT&T

Roswell, GA

04/2011 – 02/2012

Sales Support Representative

AT&T

Springfield, VA

07/2007 – 02/2011

Administrative Assistant

PD Gordon LLC

Upper Marlboro, MD

EDUCATION

Prince George’s Community College, Largo, MD

Associate of General Science Degree

Currently seeking

TECHNICAL SKILLS

MS Office (Word, Excel, Access, Outlook, PowerPoint)

AWARDS

Nominated and Awarded Most Enterprising Employee for two (2) years in a row

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