Customer Service Administrative Assistant

Lucille Carlson

906-***-****

**** **. **. ***

Negaunee, MI 49866

************@*****.***

Education

**** *.*. ******** ************** / Accounting, Bay de Noc Community College, Escanaba, MI 3.7 GPA

• Phi Theta Kappa Honors Mini Conference

2010 B.S. Accounting, Lake Superior State University, Sault Sainte Marie, MI 3.5 GPA

2010 B.S. Business Administration / Management, Lake Superior State University, Sault Sainte Marie, MI 3.5 GPA

2012 QuickBooks Pro Advisor Certification, QuickBooks Online

2012 Tax Preparer Training, Drake Tax Software

2013 Office Professionals Conference, Washtenaw Community College, Ann Arbor, MI

Qualifications

•Highly self-motivated, multi-tasking, detail oriented, and well organized

•Dedicated, dependable, and professional with a strong work ethic and sharp analytical and problem-solving skills

•Ability to learn new tasks and skills, and easily adapt to any work setting or situation

•A self-starter and team player, able to meet deadlines and work under highly stressful situations

•Effective written and verbal communication skills

Skills

•Certified QuickBooks Pro-advisor, 2012

•Bookkeeping and accounting knowledge

•Strong computer skills, proficient in QuickBooks, all Microsoft Office programs, and easily adaptable to any program

•Accurately and efficiently maintain, files, records and inventory

•Administration, planning and customer service

Experience

6/2016 – Present Office Assistant

Access Psychological Marquette, MI

•Operation of multi-line telephone

•Scheduling

•Create and maintain spreadsheets / Data entry

•Maintain patient files

•Transcribe patient assessments

2012 – 2012 Office Manager

Ledford Tax & Financial Services Marquette, MI

• Operation of multi-line telephone, customer service, scheduling and managing customer accounts

• Provided accounting services

•Bookkeeping and preparation of financial statements

• Accounts payable/receivable

• Created and maintained spreadsheets

• Created and maintained company website

• Assisted with tax preparation process, investments and financial advisement

• Purchased supplies and office equipment

2011 – 2012 Cashier

Super One Foods Negaunee, MI

•Grocery Check-out

•Customer Service

•Stock shelves

2010 – 2011 Secretary / Data Entry

Performance Lumber Corporation Carney, MI

• Calculation and entry of daily production and log purchases, created and maintained spreadsheets

• Inter-company dispatching, coordinating lumber loads from sawmill to sister plant and customers

• Accounts receivable/payable and payroll

• Inventory management, analyzed data, prepared reports, and month-end closing

• Assisted in hiring process, maintained employee files, and administered Incentive Safety Program

• Customer relations

• Basic management and upkeep of office

2000 – 2006 Upholsterer / Assembler

Lloyd Flanders, Incorporated Menominee, MI

• Upholstery and assembly of wicker furniture using a wide variety of power tools

• Assisted in inventory control, annual inventory, audited company-wide inventory database

Assisted with office duties

References

William Tebo III Cell 906-***-****

Business Owner

Tebo Evergreens

N12377 I-1 Lane

Carney, Michigan 49812

Friend and Business Associate Sixteen Years

John E. Janofski Home 906-***-****

Business Owner

Janofski Trucking

136 G-18 Road

Carney, Michigan 49812

Friend and Business Associate Sixteen Years

Frank Ball Cell 906-***-****

Retired Law Enforcement

K-9 Unit

New Smyrna Beach, Florida 32169

Business Associate Seven years

S. George Field, M.A. Office 906-***-****

Access Psychological

102 W. Washington St.

Suite 106

Marquette, Michigan 49855

Business Associate Three years

Contact this candidate