Case Manager

Giovanna Mastrella

E-MAIL: ***************@*****.***

Cell: 954-***-****

Summary of Qualifications

Bilingual, fluent in both English and Spanish. Excellent team membership skills, able to communicate effectively with diverse populations. Highly organized detail oriented individual; who is more than capable of representing the organization in a pleasant and professional manner. Tenacious in building customer loyalty and forging strong relationships.

EXPERIENCE

OfficeManager, NM & GM LLC. 2012 -Present

* Recruit new business through marketing, referrals, and social media

* Arrange travel meetings and appointments

* Co-ordinate schedules, classes and bookings

* Reconciling monthly activity, generating year- end reports, and fulfilling tax related

requirements

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA, INC., North Miami Beach FL

Data Entry Specialist/Case Manager 2009-2012

* Keep track of received data and source documents

* Prepare and sort source documents, identify and interpret data to be entered

* Compile, sort and verify accuracy of data to be entered; file and route source

documents after entry

* Keep record of work completed

* Process homeless individuals or clients in substance abuse treatment programs

for entry into the H.O.P.E. program

* Responsible for issuing FEMA vouchers for individuals undergoing acute and chronic

financial difficulties

SEMINOLE POLICE DEPARTMENT, Hollywood-FL 2002-2008

Executive Administrative Assistant

* Communication liaison between Chief of Police and the department in disseminating

necessary information for six police departments across the state of Florida

* Responsible for correspondence and memorandums on behalf of Police Chief

* Work with Law Enforcement Agencies in maintaining Mutual Aid Agreements

* Coordinate, plan events, functions, trips and meetings for members of the command staff

* Preparation for distribution of monthly performance evaluations for departmental

personnel

* Assist in preparation and presentations of special projects, and speeches on behalf of the

department for dissemination to the public and community

* Responsible for creating monthly activity reports for presentations to include crime

statistics, events and community projects for 6 departments

* Review all training, supply and special requests for departments within the Agency

* Maintaining a budget and organization of yearly reports for expenditures

* Responsible for maintaining employee personnel files to comply with Florida Department

of Law Enforcement standards and guidelines

LIJ WOMEN’S COMPREHENSIVE HEALTH CENTER, Manhasset-NY 1998-2001

Patient Service Assistant/ Data Entry

* Process patient registrations into hospital database

* Worked closely with Physicians and confidential patient records

* Responsible for handling telephone messages, pulling patient

charts, requesting medical results from laboratories for physician’s consultations

* Scheduled gynecology, oncology,uro-gynecology, obstetrical procedures

* Self motivator that required little or no supervision in administrative duties

Education

Nova Southeastern University, Fort Lauderdale, FL

Major: Psychology

Degree Obtained: Bachelor of Science

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