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Customer Service Front Desk

Houston, Texas, 77060, United States
January 25, 2017

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*** ****** *****, *******, ** ***** H: 832-***-**** C: 832-***-**** Server possessing comprehensive background in fine dining and hospitality desires a role at an upscale hotel. Courteous service professional with a strong dedication to exceeding expectations. Flexible Front desk agent seeking a position with a top-tier boutique hotel. Fast learning, enthusiastic and eager to be part of a customer service-oriented team. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.

Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over 10+ years retail experience in a fast-paced, team-based environment. Excellent communicator with 10+years in a demanding call center environment as a Customer Service Representative. cashier driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic Cashier with extensive background in conflict resolution and customer care. Desires a cashier role. Five-star hotel experience


Hospitality background

Computer knowledge

Resort experience

Food and beverage services


Front desk experience

POS systems

Event planning and coordination.

Fast learner

Highly dependable

Excellent attention to detail

Front Desk Agent, 05/2015 to 02/2016

Marriotts hotel resorts and Spa – Houston, TX

Documented all customer inquiries and comments thoroughly and quickly. Responded to all customer inquiries thoroughly and professionally Greeted and welcomed all hotel guests with a smile. Increased hotel revenue, profits and market share through [Action taken]. Promoted the hotel brand's loyalty scheme through [Action taken]. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Improved customer service ratings through 10.

Processed 15 reservations per week.

Accommodated guests' requests for tolietires and towel request. Executed an average of 15 prompt wake-up calls each morning. Escorted guests to their assigned rooms, including transporting their luggage. Reviewed account information and charges with guests during check-out. Verified that personal and payment information on guest accounts was accurate and complete. Resolved service-related problems in a timely manner. cashier- night stocker/ cutomer serivces, 03/2010 to 03/2012 H-E-B grocery stores – Houston, TX

Offered product samples, answered questions and helped customers find items Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.




Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Developed knowledge about products and sales items to answer shoppers' questions. Greeted customers promptly.

Directed customers to store locations.

Received customer payments.

Monitored areas for security issues and safety hazards. Described products and services in detail.

Totaled bills and calculated taxes.

Assisted customers in selecting items based on needs. Assembler, 06/2012 to 04/2014

Goodman manifactures inc – Houston, TX

Inspected and tested components, assemblies and power tools. Repainted and precisely touched-up components and assemblies. Expertly assembled millwork products such as doors, windows, cabinets and counters. Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.

Made and revised set ups on test strands previously calibrated by other staff. Built containers and pack parts in accordance with detailed packing specifications. Verified part numbers and placed parts in appropriate shipping containers. Wired machines and packages.

Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Cleaned and maintained the warehouse in compliance with OSHA safety standards. High School Diploma: 1999

reagan high school - Houston, TX

Associate of Arts: i have one year in college, 2014 lone Star College - Houston, TX

I am very fluent in Spanish I read, speak and write spanish very well.



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