Customer Service Data Entry

SHARON ROBINSON

*** ******* *****, *********, ** 30813

706-***-**** ******@*******.***

SUMMARY

Accomplished Client Services Professional with 25+ years of progressive experience in Data Entry, Customer Account/Data Management and Production Administration supporting demanding customers in a fast-paced manufacturing environment.

Versatile, analytical and dedicated to providing the highest level of customer service, data entry and support. Able to conceptualize and incorporate new ideas into desired results and skilled at evaluating options/problems and generating solutions.

Motivated team player able to work collaboratively or independently and deal courteously, professionally and tactfully with customers, corporate leaders, production managers, fellow supervisors and subordinates.

EXPERIENCE

QUAD/GRAPHICS, Augusta, GA 1989 to 12/2015 (Plant Closure)

Postal Solutions Service Consultant 2011 to 2015

Generated recap reports for savings, postage estimates and created daily account summary reports for clients. Managed clients’ mail files verifying compliance with postal regulations and Operational Procedures Agreement.

Consulted with clients on account information, input data into the system and assisted with technical issues. Acted as liaison between USPS, Clients and manufacturing facility.

Evaluated issues/problems by investigating underlying causes/event sequences and interpreting data to generate solutions for errors or mistakes and prioritize jobs.

Informed business partners and clients of changes, confirmation, regulations and work instructions.

Improved quality and performance through process control and adherence to work instructions. Relied upon 20 years technical knowledge of all products, capabilities, costs, and standards.

Senior Distribution Coordinator 1995 to 2011

Lead team of coordinators responsible for processing mail files, shipping plans, postage statements and internal postage reports. Assumed duties of supervisor during her absence.

Processed daily reorder reports and monitored postage payments from clients’ account.

Scheduled shipments, coordinated with production, Corporate Logistics and shipping to achieve timely production, shipping and delivery of customers’ mail.

Participated in Postal Forums to remain current on postal rules and regulations.

Distribution Expeditor 1990 to 1995

Planned truckloads for mail pieces to minimize cost and maximize savings.

Handled carrier management, coordinated with shipping department personnel on freight shipments.

Prepared monthly tonnage report, generated appropriate shipping documents and checked/approved payment of freight invoices.

I began as a temporary employee in 1989 and gained the skills and knowledge necessary to receive multiple promotions during my tenure with the company.

GEORGIA POWER COMPANY, Waynesboro, GA 1984 to 1989

Data Document Control Clerk

Input data from engineering specifications into the system.

Filed and maintained blueprint documents.

Maintained daily document log.

EDUCATION / CERTIFICATIONS

Education:

Paine College, Augusta, GA

Bachelor of Science in Business Administration

Waynesboro High School, Waynesboro, GA

High School Diploma

Certifications:

USPS: Designing Mail for Automation and First/Standard Mail Preparation

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