Office Customer Service

TASHA TITUS

ADMINISTRATIVE ASSISTANT/OFFICE MANAGER

CAREER SUMMARY

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. I am looking for a career advancement opportunity with a company that will allow me to continue to develop my skills & potential. KEY SKILLS

AREAS OF EXPERTISE

● Facility Management

● Records Management

● Office procedures

● Data management

● Customer service

● Reception support

● Minute taking

● Filing/archiving

ADMINISTRATIVE ABILITIES

● Maintaining an electronic and

hard-copy filing system

● Providing training and

orientation for new staff

● Coordinating and arranging

repairs to office equipment

● Comprehensive knowledge of

Microsoft Word, Outlook, Excel

and Access

● Scheduling meetings and

preparing agendas for them

● Effective organizational skills

● Organizing travel &

accommodation arrangements

● Resolving administrative

problems

● Supervising other clerical staff

● Conducting research on behalf

of managers

● Scheduling and delegating

administrative tasks

● Creating presentations and

writing up reports

● Ability to type at 50+ wpm.

WORK EXPERIENCE

Robert Half Office Team

Managed Resource @ Wells Fargo Jun 2015 - Dec 2016 Provided support to my Advisors by providing my FAs and the clients of my FAs with account information and quotes; established new accounts, processed deliveries and/or payments.

● Performed various administrative functions for my Financial Advisors and Branch Management including, but not limited to, typing letters, forms and reports, correspondence and the preparation of FA directed marketing campaigns.

● Handled telephone calls and responded to other inquiries and requests for research reports as well as researched account inquiries and problems.

● Established and maintained files to meet the firm’s regulatory requirements, created and produced reports, databases, and established and maintained filing and record keeping necessary to support efforts to service and grow client relationships.

RLT Solutions, LLC

Administrator/Recruiter Oct 2014 - May 2015

Responsible for overall office management including but not limited to recruitment of consultants.

● Responded to up-to-the-minute candidate and office needs; prepared a nd p osted Ads for Marketing/Sales campaigns; and conducted initial phone screens followed up by interviews and selecting top talent

● Processed new hire packages and background checks; performed or facilitated necessary drug screens on hired candidates

● Organized and managed filing systems for sales publications and office staff records; maintained contracts and office supply inventory

OCRRA

Typist II/Account Clerk II Nov 1996 - Oct 2014

Responsible for providing an efficient and professional administrative and clerical service to colleagues, managers and supervisors to facilitate the efficient operation of the office.

● Assistant to Business Officer - Prepared general correspondence, solicited requests for proposals and/or quotes for various office needs, maintained project calendars; Managed the agency’s commercial insurance program; Developed and distributed Requests for

Proposals; Reviewed responses and prepared them for Business Officer and Board of Directors for decisions.

● Rental Property Manager - Developed yearly budgetary forecasts for 7 residential properties and two agricultural lease sites; Interviewed and selected tenants; Acted as liaison to Agency Maintenance Providers; Prepared reports and income analysis including cost/benefit and equity evaluations for renovations on rental rates and long-term revenue projects pertaining to property management

● Account Clerk II - Maintained Agency Petty Cash Records & Supervised preparation of daily cash deposits; Managed Agency Corporate Credit Card Accounts; Prepared budget spreadsheets, input line item data, coordinated review processes between managers, committees, Business Officer and Executive Director; Cross-trained and served as back-up to Payroll; AP/Purchasing & Transfer Station Weighmasters U.S. Army

Personnel Administrative Specialist Sep 1990 - Jun 1994

● Secretary to Commander – performed various clerical duties, including but not limited to scheduling, filing, mail distribution, screening calls typing correspondence

(Security Clearance Held: Secret)

● Unit Clerk – Issued identification cards to soldiers and/or family members, maintained soldiers records, filtered customer inquires

● Awarded Army Service Medal, National Defense Medal, Army Achievement Medal, Army Good Conduct Medal,

Overseas Service Ribbon; Honorably Discharged

PERSONAL ABILITIES

● Attention to detail

● Punctual and reliable

● Can work without supervision

● Ability to cope and work under

pressure

● Good written and verbal

communication skills

● Able to work as part of a team

● Having a patient outlook

● Ability to multitask and manage

conflicting demands

● Ability to prioritize tasks

CONTACT DETAILS

Tasha Titus

c/o Ronald Titus

2020 NE 24th Ave - Unit B

Pompano Beach, FL 33062

T: 315-***-****

**************@*****.***

ACADEMIC QUALIFICATIONS

Bryant & Stratton Business Institute

A.O.S. in Accounting

Graduated on Dean’s List – June 1996 - GPA 3.85

Contact this candidate