Customer Service Social Media
Resume:
FALADE, ESTHER AYOYEMI
Tel: 080********, 080********. Email:***********@*****.***, *******@*****.***.
OBJECTIVES
To contribute positively in an organization where my skills will be developed in line with company goals; to achieve corporate objectives and my own personal objectives.
EDUCATIONAL BACKGROUND & CERTIFICATES
CIPMN (In View) Membership Number: CIPM/STD/A007761
NYSC Discharge Certificate October 2012
Nigerian Institute of Management (Chartered) 2012
Proficiency Certificate in Management.
Peer Education Training Course November 2012
University of Ado-Ekiti 2011
B. Ag Agricultural Economics (2nd class lower)
Ilejemeje Community High School, Iye-Ekiti May/June 2004
Senior School leaving Certificate
Mafeng Private School, Jos 1996
First School Leaving Certificate
PROFESSIONAL EXPERIENCE
NULTAN NIGERIA LTD
POSITION: CORPORATE DEVELOPMENT & STRATEGY /EA TO THE CEO April 2015 to December 2016
Job Responsibilities: acts as a liaison between the company and its clients. Direct and control the processing and fulfillment of requests, fielding customer inquiries, and resolving customer complaints. Takes on specific tasks on behalf of the executive.
Job Duties
Meet with clients to help them fulfill orders, resolve issues and answer questions.
Coordinates fulfillment and customer satisfaction processes.
Ensure client satisfaction with an organization's product or service.
Communicating courteously with clients by telephone, email, letter and face to face.
Managing the day-to-day operations of the office.
Organizing and maintaining files and records.
Maintain executive calendars and meeting agendas.
Managing projects and conducting research.
Preparing and editing correspondence, reports, and presentations.
*Also, partial knowledge of online marketing and Customer Service as I was part of the e-Commerce team of Nultan Nigeria LTD where I manage interaction on phones and the social media platforms used by the company.
NULTAN NIGERIA LTD
POSITION: CONTENT LEAD June 2013 – April 2015
Job Responsibilities: Managing online contents, generating reports; ensuring channel performance. Coordinating team members and implementing strategies.
Job Duties:
Overall management of multiple YouTube channels.
Final Check and reports on acceptable video contents.
Getting video contents online.
Creating and managing an effective interaction between subscribers and the channels.
Integrate other online presences including social media outlets.
Products track and updates.
Research for New/Trending Video contents.
Generating weekly performance report for all the channels i.e. Trip dash board.
Team leadership and coordination.
Implementing strategic management decisions for optimum performance.
Drive traffic to website using various social media channel.
NULTAN NIGERIA LTD
POSITION: CONTENT SPECIALIST December 2012 – June 2013
Job Responsibilities: Managing online contents, generating reports; ensuring channel performance for specific channels.
Job Duties:
Management of specific YouTube channels.
Check and reports on acceptable video contents.
Getting video contents online.
Creating and managing an effective interaction between subscribers and the channels.
Integrate other online presences including social media outlets.
Review and validate the content quality of movies.
Develop and maintain customer relationship with online viewers by responding positively to mails and comments.
Develop and maintain social media profiles such as Facebook, Twitter, Instagram, Google plus etc.
Send out quality messages on these channels.
Monitor company online reputation.
NATIONAL YOUTH SERVICE CORPS (NYSC)
POSITION: Agricultural Science Teacher.
Saje High School, Abeokuta, Ogun State Nov 2011 – Oct 2012
Job Duties:
•Prepare both weekly and daily lesson plan
•Prepare broad sheet, assessment test and examination questions.
•Mark register.
•Mark their script and record their scores in their continuous assessment sheet.
UAC FOODS, LAGOS
A DIVISION OF UAC PLC
POSITION: IT STUDENT June 2009 – December 2009
Job Duties
• Application of Sage line 500 accounting software.
• Running reports of sales.
• Stock taking.
PERSONAL SKILLS:
Positive mindset and self-motivated.
A fast learner.
Very good written and communication skills.
Ability to work with minimal supervision.
Computer Literate: Microsoft office Word, Excel & PowerPoint, Sage line 500).
HOBBIES:
Travelling, Reading and Music
REFEREES:
1.MRS. LOLA EKWERE
Nestle Nigeria Plc
22-24 Industrial Avenue,
Ilupeju, Lagos.
2. BARRISTER OLAKANMI FALADE
Ojuawo & Co
Similoluwa, Ado-Ekiti
PERSONAL DETAILS
Nationality: Nigerian.
State of Origin: Ekiti State.
L.G.A: Ijero.
Date of Birth: 20th November, 1985.
Home Add: 4, Prince Durotoye Street, Iju Road, Agege, Lagos.
Sex: Female .
Marital Status: Single.
Contact this candidate