Supply Chain Manager

Dilruba Haque

Email:************@*****.***

Profile: https://www.linkedin.com/in/dilrubahaque

Mobile: +880-1919063472

Summary of Qualifications

Strong analytical planning skills and capability to deliver the assigned job, combined with ability to coordinate efforts of many to meet organizational goals. Self motivated, productive, organized and efficient work habit.

Professional Experience

Extensive experience in management of internal and external stake holders and project.

I have started my career with a German based indenting firm, afterwards I joined A.P.Moeller Maersk Group . I have mainly worked in their freight forwarding and logistics wing in Damco.

I have experience to work with Damco head quarter in Copenhagen to implement a global project .Throughout the year 2014 I worked under head office to implement this project, I have performed as hypercare Manager for Dramco USA, Poland, Vietnam, Portugal and France .My project with Damco ended in December 2014.

After the project I decided to change my career path to another trade sector . I started to work for Target Australia in 2015 in Bangladesh office.

Over these years I have worked in various system including Kewill, SAP and Oracle.

These experience was invaluable in increase my adaptability to work in different cultures, teams and Trade

Employment History

Regional Supply Chain Manager – March 2015 to Feb 2016

Target Australia Sourcing Limited

Ensure stable operation across the region comprising of Bangladesh, India, Sri Lanka and Pakistan

Manage Vendors of Supply Chain – Timely and Accurate Booking & Delivery.

Educate and upgrade vendors .

Manage 3PL providers – Commercially and operationally

Network and packaging optimisation -container optimisation in cost effective ways.

To streamline the process by eliminating non value-added activities and focus our resources on cost minimization and operation improvement

Implement Vendor performance improvement programs (Develop partnership with suppliers to improve operation performance)

Global Hypercare Manager – October 2013 to February 2015

Damco International A/S - A.P. Moller Maersk Group

Overall responsible for managing all activities related to the hypercare process.

Ensure that all milestones are met and tasks completed on time and within the budget.

Highlight any issues and risk associated with the hypercare process and address with mitigating actions towards local and regional management and escalation where required.

Ensure that all critical stakeholders are involved in the process and understand the drivers of the project, the preparation and are ready when going live with this new system.

Ensure that the hypercare framework supports the successful and timely completion of hypercare tasks, the constant improvement are highlighted, the approach adapted based on the learnings achieved.

Deputy Manager, Process Excellence – March 2009 to September 2013

Damco Bangladesh Ltd. Part of A. P. Moller – Maersk Group

Importer Security Filing 10+ 2 data management and accuracy – Protect Organisation from Claim.

Manage Reporting - measure volume, profitability, estimation.

To measure overall performance of operation of each product.

Data Quality of system update and job costing.

Support team to FACT ( SAP )

Assistant Manager – Documentation & Vendor relation – May 2006 to February 2009

Damco Bangladesh Ltd. Part of A. P. Moller – Maersk Group

Co-ordinate with carrier in exception cases.

Co-ordinate with Service Centre for any discrepancy and maintain standard operating procedure.

Manage KPI for smooth operation.

Manage and co-ordinate with customer service team for overseas and local client issues.

Follow up team performance.

Assistant Section Chief – July 2004 to April 2006

Maersk Logistics Bangladesh Ltd. Part of A. P. Moller - Maersk Group

Ensure proper distribution of jobs within team, engages resources in team.

Enhance business development activities.

Monitor individual client coordinator performance.

Keep close contact with carriers

Estimate profitability of key clients.

Arrange vendor Workshop when required.

Senior Executive Customer service - July 2001 to June 2004

Maersk Logistics Bangladesh Ltd. Part of A.P. Moller - Maersk Group

Follow up cargo flow at CFS, maximum container utilization with better planning .co -ordination between clients transit time and local warehouse cargo duration time.

Follow up challenges of team mates and assist team leader.

Work on non-compliant vendors and follow up for development.

Report to team leader for lost and potential customers.

Follow up carrier allocation per client.

Educate vendor for client’s procedure and company’s requirement, monthly visit to clients and buying houses to discuss about the challenges and solutions.

Executive - Customer Service – July 1998 to June 2001

Maersk Logistics Bangladesh Ltd. Part of A. P. Moller - Maersk Group

Manage cargo planning by coordinating with vendor and CFS.

Understanding customer needs and proactively assisting customer decision making on Sea shipments, Documentation and Value Added Service.

Communicate between local and overseas client.

Client based system update and follow up.

Evaluate challenges in current procedure and solve to deliver better customer service.

Executive - Documentation – July 1997 to June 1998

AP Moller Maersk Bangladesh Ltd.

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Update Bill of Lading with freight and routing.

Attend customer Query.

Co-ordinate with Sales team for price related issues.

Co-ordinate with Finance for invoicing and Credit accounts.

Co-ordinate with Counter to provide instant support to clients.

Trainee - July 1995 to June 1997.

BASF Bangladesh Ltd.

Monitoring incoming orders

Issuance of invoice.

Monitor outstanding dues of credit customer.

Co-ordinate with Factory and Chittagong office for stock.

EDUCATION

M.Com – Marketing – Dhaka University 1994 held on 1995

B.Com ( Hons.) Marketing - Dhaka University 1992 held on 1993

Higher Secondary Certificate 1989

Shidheswari Girl’s College, Dhaka

Secondary School Certificate 1987

Motijheel Govt. Girl’s High School

Professional Training / workshop

1998 - Attended Workshop in Malaysia on Maersk Logistics Operation and Documentation System.

2000 – Participated in a workshop in India on key Client Macy Merchandising Group (one of renowned chain store of USA) requirements and procedure implementation.

2004 – Participated in a training at Bali, Indonesia on TMW (The Maersk Way, various products of Maersk, operation, documentation, various websites of Maersk glimpse of department and the working procedure)

2005 – Attended a Workshop in Thailand on Nike’s new project to implement process and educate local client to coup up.

2006 – Attended a workshop in Sri Lanka to share the best practices with other origin about successful implementation of Nike’s project as a pilot country.

2007–Attended a workshop for best practice sharing with country presentation at Vietnam .Bangladesh awarded to meet the sustainable accuracy fixed by the buyer Nike.

2012 – Worked at Damco, UAE for 3 weeks to support in warehouse automation for the project of Dyncorp with US Govt .

March, 2013 – Super user training in Damco Sri Lanka for the project Unity .

November, 2013 – Trained in Damco Copenhagen as a Global Hypercare Manager.

January to December 2014 - Hyper care Manager for the country USA, Poland, Vietnam, Portugal.

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