SUMMARY

Bilingual: English and Spanish professional with extensive experience in Human Resource (HR) Management, Consultant and Communication . Knowledge on Talent Acquisition, Human Relations, Legal Compliance, Leadership, Managing Change, Training and Development. Expertise in Organizational Communications, Business Consulting and Strategic planner.

Experience in consulting, developed and executed numerous training programs and team building for companies in different industries: IBM Call Taker Group, Hally Bourton/Ecopetrol, Noel, Home Sentry, Carrefour and others. As resulted of the consultant process, strategies and guidelines were customized to advance teams, consolidated employee motivation, transformed customer satisfaction and aligned employees with the core of their company.

PROFESSIONAL KNOWLEDGE AND SKILLS

HR

Management

Communications

Organizational

Development

Talent Management

Bilingual: English, Spanish. Familiar with various cultures

Design, Planning and Management

Labor relations, compliance

Business Communications

Consulting Skills. Lead organizational programs.

Benefits, compensation

Public Relations/ Social Media

Strategic Thinking

Process improvement

Excellent verbal/written communications skills

Results oriented

Coaching, Mentoring, Training

Good listening/empathy

Team Building

EMPLOYMENT HISTORY

Human Resources Manager. Eye Associates, P.C. Burlington, MA. 2015- 2016

Redesigned and integrated the full-cycle recruiting of office and technical medical staff.

Transformed employee relations: personal employee counseling on performance and employee conflicts, ensured fairness and legal compliance with regard to terminations.

Developed policies and procedures through the design and implementation of a new employee handbook,.

Reinforced culture and promoted new improvement measures.

Restructured performance reviews, delivered reviews to each employee based on performance. Legal matters: compliance with current labor and immigration laws.

Achievements: standardized communication channels within the company, implemented training projects for employees; created a new performance review system; improved the organizational climate and employee motivation. Resolved unemployment claim cases saving the company over $ 7,000 dollars and invest the amount for other employees benefits. Improved recruiting process establishing new hiring models.

Origins Counter Manager. Macy’s Nashua, NH. 2014-2015

Built and improved retail sales ranking. Created and executed strategies that led to a 40% increase of clients through the fiscal year. Coordinated with in-store selling teams to accomplish global business objectives.

Directed, trained and motivated the Origin’s team to be aligned with company's goals, visual merchandising directives and product knowledge.

Managed stock, contacted and developed a productive relation with Origins stock provider,reviewed and refilled stock. Standardized the use of my client system (CRM by Macy’s) as a core of the connection with customers.

Achievements: Exceeded RY 2014 LY sales by 17% for the Holiday Season. Achieved the highest product penetration at 28%. 2015. Exceeded personal sales goal YTD 208.4%.

Wedding and Gift Registry Consultant, Macy’s, Burlington MA. 2012 – 2014

Facilitated the customer gift registry experience, providing product knowledge expertise and personal service throughout the entire bridal and gift registry process.

Applied CRM system to increase bridal couples’ probabilities of becoming “Macy's customers for life.”

Mentored and coached floor associates; taking an active leadership role during supervisor absences.

Achievements: Top 5 Performer in Macy's metric ranking “Score Card” system. Consistently exceeded registration, sales, and loyalty goals in North East Region, New England North District. Period 12: Team Store sales % to goal: 115.1% AAV% to Goal (15%) % to Goal obtained: 137.5 %POC Goal 40% Percentage to goal achieved: 125.0%

Business Consultant, Bogotá Chambers of Commerce (Cámara de Comercio de Bogotá)-CO. 2009 – 2010

Designed and ran Customer Service training programs for employees, managers and executive level for Homesentry, Carrefour, Cine Colombia and Santafe Hospital. Training based on personal skills.

Achievements: assessed the level of impact of training and interventions with the clients mentioned and provided continuous feedback on customer service strategies including personal skill development.

Business Consultant, Vision Consultant Group, Sabana University, Bogotá-CO. 2007 – 2009

Developed training programs for National and Global Companies (IBM, SIEMEN’S, ECOPETROL and others) with emphasis on improving communications, HR, marketing, and organizational development through individual and team coaching.

Achievements: designed programs for each company provided an improvement in communication, team building, and employee performance.

Independent Consultant, Bogotá-CO. 2003 – 2010

Independent business consultant. Improved team efficiency, trained and promoted action plans to increase productivity in different levels of the companies consulted:

Achievements: Eninco: Designed an effective Team building Consulting process to consolidate productivity and team goals. Durman Esquivel: Team and communication aligned. Performance improvement. Home Sentry (Retail): Developed communications and human resource programs, create new CRM standars from entry-level to senior management.

EDUCATION AND ADDITIONAL TRAINING

Human Resource Management, University of Massachusetts, Boston MA.

B.S. Social Communications & Journalism, Univ. De La Sabana (www.unisabana.edu.co), Bogotá-CO. Transfer valid for U.S.A

HR Certification Institute. Seminar: Hot topics in employment law: Data Security and Beyond. 5/18/2016. “ White Collar exceptions” 10/26/2016. Fisher Phillips.

Organizational Behavior, Psychology 101, (Management Major Credits). Bunker Hill Community College, Boston, MA, 2011 – 2012

Certificate, Trainer specializing in professional coaching based on job skills, SENA (National Learning Service), 2006. Certificate, Integrated Program for Management (PID), Management School, INALDE (www.edime.edu.co), Universidad De La Sabana, Bogotá-CO, 2008

Certificate, Organizational Communication, Javeriana University (www.javeriana.edu.co), Bogotá-CO, 2001.

Computer Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook). Others: Crystal Links Report, Taleo,Social Media, CRM systems (My client). E-Learning systems. Medical systems: MDI/C&S

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