Sandra Hardin

**** ******** *****

Milford, Ohio 45150

Home: 513-***-****

Cell: 513-***-****

acyg4q@r.postjobfree.com

Career Profile

An accomplished professional with more than 15 years of management, banking and collections experience. I have an excellent track record in positions of increasing responsibility. Recognized for strong commitment to organizations as well as surpassing goals and expectations. Key strengths and areas of expertise are:

Organizational leadership

Multi-tasking and time management

Detail-orientated and conscientious

Self-motivation and perseverance

Written and oral communication

Staff training and development

Analytical problem solving skills

Integrity and loyalty.

Experience

Cincinnati Attack Boys Junior Volleyball Club October 2013 to Present

Parent Volunteer Age Group Coordinator/National Team Parent

Coordinated events, local and travel tournaments with coaches

Key point person for all communication between the club and parents

Coordinated, planned, scheduled and booked coaches and parents hotel

Coordinate coaches and teams, meals, laundry, uniform turn in and track/collect team fees

Pitney Bowes Presort December 2014 to August 2016

Client Services Manager/Administrator

Cultivate excellent relationships with new prospects and existing clients

Maintain service inquiries, problem resolution, client expectations, client onboarding and retaining accounts

Assist with motivational company events

Rebuilt custom client reporting

Assist reconciling accounts payable invoices

Demonstrated an unwavering commitment to customer service, driving client satisfaction surveys to a 98%.

Merrill Corporation August 2014 to October 2014

Vorys, Sater, Seymour and Pease LLP.

Client Services Manager/Site Manager

Serve as primary client contact

Ensure provision of excellent client services at all times

Manage core training programs and their execution

Develop, plan and train a team of 12 in various roles: copy center, mail center, receptionist, docket clerk, messenger, records, hostess, imaging, accounts payable, corporate office supplies and facilities

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures

Increased copy production volume by 50%.

Document Technologies Incorporated November 2011 to August 2014

Frost, Brown, Todd LLC.

Associate Site Manager

Manage and mentor employees in various roles; the copy center, mail center, receptionist, docket clerk and messenger.

Interview, evaluate, coach and supervise a team of 9.

Recruit DTI team members for the Lexington, Louisville, Nashville and Cincinnati office.

Market and cultivate current client relationships.

Authored the sites SOP, Standard Operating Training/Policy and Procedure Manual.

Prepare invoices, billing and process payroll.

Prepare and provide the client with month end reporting and cost savings.

Weltman, Weinberg and Reis LPA, Co. August 2002 to March 2011

Operation/Support Manager

Artiva Legal Support Manager

Managed 38 team members in both the Operations and Support Department.

Managed Employees responsible for various roles in; receptionist, file room, mail room, copy clerks, and the processing clerks.

Authored the departmental Training/Policy & Procedures Manual for the Cincinnati Site.

Marketed potential clients while cultivating current client relationships.

Interviewed and evaluated both staff for internal positions and private contractors for support contracts.

Coached and mentored for high potential supervisor candidates within the department.

Provided direction for systems clean-up issues.

Responsible for systemic implementation of court documents and forms for on-line use.

Successfully managed 1,500 to 2,500 law suits per month.

US Bank September 1999 to August 2002

End of Term Leasing Operations Manager

Managed 53 employees responsible for various roles in; the Inbound Sales Unit, Excess Wear and Tear Unit, Grounders Unit and the Residual Value Insurance group.

Additionally, responsible for the Title Clerks, File Clerks, Check Processing group, and Accounting control.

Participated on project team for mergers/conversions and system updates.

Excess Wear and Tear Collections performed above 87% ten months out of the year (83.33).

Education

Northern Kentucky University Fall 1985 to spring 1987

University of Cincinnati June 1988 to September 1992

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