Manager Customer Service
Resume:
Sandra Hardin
Milford, Ohio 45150
Home: 513-***-****
Cell: 513-***-****
**********@****.***
Career Profile
An accomplished professional with more than 15 years of management, banking and collections experience. I have an excellent track record in positions of increasing responsibility. Recognized for strong commitment to organizations as well as surpassing goals and expectations. Key strengths and areas of expertise are:
Organizational leadership
Multi-tasking and time management
Detail-orientated and conscientious
Self-motivation and perseverance
Written and oral communication
Staff training and development
Analytical problem solving skills
Integrity and loyalty.
Experience
Cincinnati Attack Boys Junior Volleyball Club October 2013 to Present
Parent Volunteer Age Group Coordinator/National Team Parent
Coordinated events, local and travel tournaments with coaches
Key point person for all communication between the club and parents
Coordinated, planned, scheduled and booked coaches and parents hotel
Coordinate coaches and teams, meals, laundry, uniform turn in and track/collect team fees
Pitney Bowes Presort December 2014 to August 2016
Client Services Manager/Administrator
Cultivate excellent relationships with new prospects and existing clients
Maintain service inquiries, problem resolution, client expectations, client onboarding and retaining accounts
Assist with motivational company events
Rebuilt custom client reporting
Assist reconciling accounts payable invoices
Demonstrated an unwavering commitment to customer service, driving client satisfaction surveys to a 98%.
Merrill Corporation August 2014 to October 2014
Vorys, Sater, Seymour and Pease LLP.
Client Services Manager/Site Manager
Serve as primary client contact
Ensure provision of excellent client services at all times
Manage core training programs and their execution
Develop, plan and train a team of 12 in various roles: copy center, mail center, receptionist, docket clerk, messenger, records, hostess, imaging, accounts payable, corporate office supplies and facilities
Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures
Increased copy production volume by 50%.
Document Technologies Incorporated November 2011 to August 2014
Frost, Brown, Todd LLC.
Associate Site Manager
Manage and mentor employees in various roles; the copy center, mail center, receptionist, docket clerk and messenger.
Interview, evaluate, coach and supervise a team of 9.
Recruit DTI team members for the Lexington, Louisville, Nashville and Cincinnati office.
Market and cultivate current client relationships.
Authored the sites SOP, Standard Operating Training/Policy and Procedure Manual.
Prepare invoices, billing and process payroll.
Prepare and provide the client with month end reporting and cost savings.
Weltman, Weinberg and Reis LPA, Co. August 2002 to March 2011
Operation/Support Manager
Artiva Legal Support Manager
Managed 38 team members in both the Operations and Support Department.
Managed Employees responsible for various roles in; receptionist, file room, mail room, copy clerks, and the processing clerks.
Authored the departmental Training/Policy & Procedures Manual for the Cincinnati Site.
Marketed potential clients while cultivating current client relationships.
Interviewed and evaluated both staff for internal positions and private contractors for support contracts.
Coached and mentored for high potential supervisor candidates within the department.
Provided direction for systems clean-up issues.
Responsible for systemic implementation of court documents and forms for on-line use.
Successfully managed 1,500 to 2,500 law suits per month.
US Bank September 1999 to August 2002
End of Term Leasing Operations Manager
Managed 53 employees responsible for various roles in; the Inbound Sales Unit, Excess Wear and Tear Unit, Grounders Unit and the Residual Value Insurance group.
Additionally, responsible for the Title Clerks, File Clerks, Check Processing group, and Accounting control.
Participated on project team for mergers/conversions and system updates.
Excess Wear and Tear Collections performed above 87% ten months out of the year (83.33).
Education
Northern Kentucky University Fall 1985 to spring 1987
University of Cincinnati June 1988 to September 1992
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