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Technology Support Professional

Luverne, Minnesota, 56156, United States
January 25, 2017

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Aberdeen, SD *****

***- ***-****


A.A.S. Computer Engineering Tech

A+ Certified,

Dell Certified Professional,

HP Certified,

Cisco Network Certified,

Konica –Minolta Certified,

Exceptional customer service skills.

Experience with busy help desk & desktop support environments.

Highly skilled in troubleshooting & resolution of end user problems.

Excellent verbal & written communication skills.

Strong technical background.




• Windows OS

• Active Directory

• MS Outlook

• Anti-Virus

• Novel Client

• Lotus Notes

• Norton Ghost

• Remote Desktop


• Wireless


• Internet and Web Based Applications

• Remedy

• Java

• Adobe

• Citrix

• Enterprise Software

• Laptops

• Hardware Break/Fix, Desktops


Computer Support Associate Aug-2014- Present

State of South Dakota

Bureau of Information and Telecommunications (BIT)

Provide software and hardware technical support to ensure efficient computer operations.

Sets, installs, configures, and maintains individual workstations

Provide network technical support.

Provide help desk support to resolve caller problems or questions about software, hardware.

IT Support Technician January 2015 – Aug 2015

Spherion Inc. Sioux Falls, SD

Windows 7 migration for Avera St Lukes, Aberdeen, SD

Build PCs and Laptops using network image.

Create, backup, copy, User profiles.

Data backup and restore.

Software and Printer installation.

Active Directory: Create, add, move, delete PCs and Laptops.

Field Technician September 2013 – January 2014

Field Solutions, St. Cloud, MN

PC rollout with imaging for 270 workstations at VA Hospital, Ft. Meade, SD

Customer Service Agent September 2012 – August 2013

TMone, Spearfish, SD

Assisting customers with account products and services.

Manage billing and service issues.

Strong emphasis on sales

Help Desk Technician January 2011 – August 2012

Daktronics Inc., Sioux Falls, SD

• Supported Daktronics products via phone & remote computer sessions

Service Technician August 2010 - January 2012

AppTech Inc., Spearfish, SD

• Break/Fix PC, Laptop, Hardware, Software

• Performed virus removal

• OS Reloads

• Re-imaging

IT Support Specialist December 2006 – July 2010

MTI Computer Services, Beachwood, Ohio

The Bank of New York Mellon, New York, NY

• Break/fix desktop, laptops, printers

• Troubleshoot and resolved network connectivity issues

• Resolved Windows & Novell log on problems

• Provided support to end users for highly specialized financial sector software

• Provided extensive Outlook and Lotus Notes E-mail, Groupware, and Messaging support

• Added users & workstations to Active Directory domains

• Created local & network user accounts

• Reset passwords & restored lockouts

• Performed hard drive imaging, software updates, operating system upgrades

• Identified & ordered replacement parts as necessary

• Liaise with Technical Analysts in escalation of trouble tickets

IT Support Specialist March 2006 – November 2006

Elite Technical Services, Ronkonkoma, NY

New York City Transit System and the MTA

• Travelled to on-site client locations throughout the NYC metro area

• Put users back on-line

• Added users & PCs to the domains

• Reset lost passwords

• Performed printer maintenance

• Provided break/fix for PCs, laptops, printers

• Troubleshoot network and connectivity issues

• Supported Outlook E-mail accounts

• Installed operating systems & upgrades, hard drive imaging, software installs

Imaging Technician October 2004 – February 2006

Konica Minolta Business Solutions, Long Island City, NY

• Networking, installation & implementation of PC workstations (HP, DELL, IBM), multifunction printers and copiers (MFPs), including: fax, E-mail, & scanning functions

• Installed & configured document management software, including: creating repository storage, scan to desktop, fax, and E-mail recipients

• Provided help desk/field service support for end users

• Troubleshoot a wide variety of hardware & software issues

• Updated, upgraded, & installed service packs to all Microsoft operating systems

Field Technician January 2004 – October 2004

Central Business Solutions, New York, NY

• Installed, serviced, supported PCs, multifunction business machines, printers, copiers, fax machines in a networked environment

• Troubleshoot a wide variety of third party applications

• Installed, configured, supported proprietary document management software

• Managed escalations with end users for successful problem resolution

Technical Assistant July 2003 – December 2003

Exchange Technologies, Forest Hills, NY

• Developed & established customer relationships

• Assessed clients’ computer networking needs

• Coordinated computer network design

• Assisted technicians with hardware & software installation

Computer Technician, Intern September 2003 – December 2003

New York University Computer Store, New York, NY

• Installed, repaired, troubleshoot and configured PC & MAC hardware & software

• Assisted computer technicians with customer account

• EDUCATION :The City University of New York, New - A.A.S. Degree in Computer Engineering Tech (GPA 3.05)

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