Sales Service

Isaiah C. Skinner

*** ****** ****** *** **, Brooklyn NY 718-***-****

**********@*****.***

Objective: Position in a customer services related field with the potential future opportunities in related service areas.

Work Experience

Dre’s Auto Spa. Queens, New York

(Luxury Auto Detailing and Hand Wash)

Strategic Planning Manager December 2015- Present

Organize and analyze growth reviews to identify strengths, weaknesses and opportunities.

Network with various automotive shops in order to maintain consistent clientele relationships in the surrounding area.

Conduct customer research including but not limited to monitoring all social media platforms in order to collect information on clients prior experiences with Dre’s Auto Spa.

Develop outlines to monitor inventory stock.

Maintain reports on operational issues.

Work with management to improve operational action plans.

Retain working knowledge of all forms of communication pertaining to the business and clientele.

Saks Fifth Avenue. New York, New York

(American Luxury Department Store)

Brand Ambassador July 2016-December 2016

Maintained strong relationships with clients and merchants.

Utilized clientele system to maintain client files and information.

Kept abreast on trending sales and merchandise.

Recommend merchandise based on customer needs.

Operated POS system to process cash, check and credit card transactions.

Guided customers in choosing items that reflect personal style and shape.

Created a personal and informative shopping experience for clients.

Met and exceeded sales goals set forth for the quarter.

Sustained knowledge of current promotions, policies regarding payment and exchanges and security practices.

Ability to adjust to a rapidly changing sales environment.

Maintained positive work relationships with employees with effective communication.

Handled confidential clientele information.

Impressive AutoWerk. Queens, New York

(Luxury Auto Body and Repair shop)

Service Advisor April 2011

Initiated automotive services and repair by ascertaining performance problems and services requested.

Greeted customers and receive and maintain customers’ information.

Conducted vehicle inspections, engaged in test drives and checked vehicle maintenance records.

Communicated frequently with technicians and parts associates to ensure timely completion of work.

Developed estimates by costing materials, supplies, and labor.

Verified vehicle warranty and service contract coverage.

Maintained automotive records by recording problems and corrective actions planned. J.C. Penney. Valley Stream, New York

(Apparel and Home Furnishings Retailer)

Men’s Suit Specialist August 2008-May 2010

Measured and fitted customers with desired outfits.

Recommended Merchandise based on individual requirements.

Maximized personal sales and provided consistent customer experience.

Actively participated in merchandising projects, i.e.: daily stock maintenance, floor change overs and product transfers.

Processed incoming returns and outgoing sales transactions. Education

Queensborough Community College

Associate’s Degree: May 2010

Skills

MS: Word, Excel, Powerpoint, Outlook

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