Information Technology Project

Loretta Graham

410-***-**** acyg2w@r.postjobfree.com acyg2w@r.postjobfree.com 8843 Stonebrook Lane Columbia, MD 21046

SENIOR BUSINESS PROCESS ANALYST

Accomplished and results driven professional with excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. I have worked in several software development environments practicing the following methodologies: waterfall, Agile and Rational Unified Process (RUP) and team leader in an Iterative development environment.

AREAS OF EXPERTISE

Requirements Analyst

Design Verification/Validation Planning

Analytical Problem Solving

Process Improvements

Business Analysis

Quality Assurance

Software Testing Methodologies

KEY STRENGTHS

Exceptional organizational skills - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-faced environments.

Resourceful and well-organized - Consistently noted by senior management, staff, clients, and customers for superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results and timely completion of projects.

Strong sense of responsibility – Results oriented and highly motivated; Solid professional standards; excellent track record of dependability. Maintain focus on achieving bottom line results while formulating and implementing business solutions to meet a diversity of needs.

Technical skills - Years of visible achievements in both customer driven and technological industries. Strong IT acumen with expertise in utilizing various operating systems and computer software and applications including Microsoft .NET, Access, MS Visio, Windows 2000 / XP / NT / OS2 / AIX / HP, Microsoft Office Suite: 97/2000, MS Publisher, Microsoft Projects, Jira, SQL, UNIX, Oracle, Cognos 8, DOORS, PVCS Tracker, and HTML

PROFESSIONAL EXPERIENCE

Business Process Analyst: Lockheed Martin Washington, DC 2003-2016

Serving as a Senior Business Process Analyst on the Lockheed Martin Information Technology NISC contract, (Washington, DC), facilitate interviews with end users to capture user requirements, business processes rules and identify system requirements.

Provide support for its ASKME project. Act as liaison between the business stakeholders and the development team to ensure understanding and definition of requirements gathered.

Participate in reverse engineering activities of existing systems to derive systems requirements and analyze functionality and structure.

Facilitate JAD sessions with project stakeholders for defining business requirements for various system redesigns.

Develop use cases/scenarios for testing purposes and participate in testing current systems to benchmark against newly redesigned systems.

Utilize UML and RUP methodologies to develop use cases and to assign responsibilities and task during development.

Gather and document high-level and detailed business processes.

Oversee team work sessions to ensure that risks are mitigated and project milestones, time and resources are well managed.

Served as a Business Analyst on the Lockheed Martin Information Technology AWSSC contract, (Woodlawn, MD) providing support for its Validation Database (VDB) Redesign project. Responsible for the preparation of Division of Validation Testing Technologies (DVTT) projects Detailed Functional Requirements (DFR) documentation.

Conduct document analysis on documents submitted by client and collaborate with development team in the conceptual design of the business needs.

Professionally work with the project teams to identify the project SDLC process.

Created the following project artifacts: Functional Requirement Specification, Requirement Traceability Matrix and the Risk Management plan.

Collaborate with development to identify system flows and some alternatives and communicate with a diverse group of project management.

Consistently conduct project reviews with project team members and evaluate information gathered from multiple sources to identify problems/conflicts and with development and identified possible solutions.

Performed the following tests on the prototype and final product to ensure proper functionality: functionality, regression and usability testing.

Responsible for gathering requirements using client interviews and creating Visio workflow diagrams to better understand the client business processes.

Identified tracked and reported issues and offered alternative solutions, as needed.

Lead a team of Analysts in conjunction with SSA’s (OSES) to transform existing paper-based process forms for gathering disability claim information to web-based applications.

Lead the analysis and documentation of business requirements throughout the life of the project to ensure the requirements were fully understood by the technical team before solutions were designed and implemented.

Serve as Back-up Process Improvement Training Manager to ensure that defined Process Training activities are planned and conducted in order to train all contract persons in the Capability Maturity Model Integrated (CMMI) Level 3.

Established System Life-Cycle (SLC) and Computer System Validation (CSV) procedures in facilitating innovative solutions that meet specific requirements and added value to the business.

Collaborated with the Project Manager in documenting project scope, objectives utilizing an integrated set of analysis and modeling techniques.

Performed requirements gathering and analysis to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community. Created prototypes to provide an accurate, graphical user interface representation, thereby facilitating successful solution design and development.

Evaluated and communicated departmental strategy to IT and business staff, resolved conflicting end-user requirements and developed training and support programs for process implementations.

Jointly conducted product verification with other functional areas of Hill-Rom while retaining ownership of the activity and direction of outside test resources and leadership of Quality Engineering.

Reviewed all documents for accuracy, clarity, and requirement testability. Participated in requirements gathering session with software development experts.

Created and analyzed business rules and used cases scenarios using a requirement’s management tool, DOORS.

Review work products for correctness and adherence to SSA’s contractual standards.

RELEVANT WORK HISTORY

Senior Test Lead: RS Information Systems – Ballston, VA 2000-2002

Senior Test Analyst: NW Systems Inc. –Washington, DC 1999-2000

Senior Test Analyst: Infinite Computer Technologies - Alexandria, VA 1998-1999

Senior Systems Analyst: InfoPro Inc – Silver Spring, MD 1997-1998

Senior Programmer Analyst: Andrulis Corporation - Alexandria, VA 1994-1996

Team Lead/Senior Programmer Analyst: Data Based Engineering - Rosslyn, VA

1991-1994

Systems Programmer: Hughes Technical Services - Washington, DC 1989-1991

Programmer: GENASYS Corporation Rockville, MD 1987-1989

Programmer: Technology Applications - Alexandria, VA 1986-1987

Programmer: US Air Force. Pentagon, VA 1984-1986

Substitute Teacher: DC Public School System – Washington, DC 1975-1984

EDUCATION

B.S in Computer Information and Systems Science : University of District of Columbia Washington, DC (Candidate)

A.A.S. Computer Science Technology: University of District of Columbia Washington, DC 1985

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