**** ***.*** ******* **. Raleigh NC, *****

919-***-****

acyg17@r.postjobfree.com

Jerome Harris

Objective

To contribute to a progressive organization that can utilize a self motivated, confident and conscientious information specialist that is a team player with excellent interpersonal/communication skills and a background in management and development training.

Experience

Nov. 2015 - Jan. 2017 Expedite Courier Service Raleigh, NC

Owner/Operator

Sub-contract thru several courier services to expedite freight from one location to the next on a timed schedule

Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner

Maintain all delivery and business related records

Feb. 2006 - Oct. 2015 CARQUEST Raleigh, NC

Desktop/Application Support Printer Specialist

Perform remote support tools using VNC, LogMeIn and RDP

Setup, Inventory and Deploy new computer workstations

Migration of User Data and Profiles

Assist end users with the installation, configuration of HP desktop/laptop computers including peripheral equipment

Meet with vendor support contacts to resolve technical issues with hardware/software related issues assuring resolution of issues in a specified timeframe

Liaison between PC helpdesk and hardware/desktop support department

Provide documentation and training to helpdesk personnel for supported hardware/software

Install, diagnose, repair, maintain and upgrade all PC hardware equipment to ensure optimal workstation performance

Utilize ghosting software to image all hardware, update Active Directory by placing computer objects into the appropriate container which applies the GPO then, push required software through HPCAE client

Transition company printers from Netware to Active Directory

Manage/maintain 400 printers plus print server to ensure end users can print efficiently and affectively

Liaison between 35 Distribution Center Directors and Corporate IT hardware/software issues

Convert all CARQUEST employees from Windows XP to Win7 utilizing software deployment tool KACE which copies user data to server then, can be transferred down to new hardware

Patch network cabling to appropriate switch to ensure network communication for end users

System Support Specialist

Develop and implement software/hardware CARQUEST documentation for end users

Assist with the Implementation of all hardware and software at the onsite location

Coach new Business Technology Helpdesk employees on Exploris software and hardware by role playing, monitoring and providing feedback

Create Business Technology Helpdesk training manuals for the new employees

Provide technical assistance to all teammates

Provide extensive hardware, software and desktop support to over 3,000 GPI clients using CARQUEST Exploris

Utilize Heat, Oracle’s problem tracking software

Administer VNC server an VMware to remotely access clients terminals to better troubleshoot the problem

Provide training an troubleshooting methods to CARQUEST end users on Exploris software with Windows XP platform

Monitor and troubleshoot local network which includes Cisco phones, Cisco router, modems, switches, frame relay, print servers

Feb. 2002 - Dec. 2005 Metro Carwash Raleigh, NC

Supervisor

Manage a team of 6 to 10 employees

Create schedules and rotations according to business need

Prioritize, assign and review duties and work activities to meet productivity and quality goals

March 2000 - Feb. 2002 Metro IT Consulting Raleigh, NC

Help Desk Analyst/Desktop Support - NC Dept. Of Transportation/Dept. Of Motor Vehicles

Provide training and troubleshooting methods to NCDOT end users on PC desktop application

Implement network printers in over six counties across the state of North Carolina

Release locked, revoked and expired mainframe user accounts

Administer users accounts in Novell and Windows NT

Reset terminal ID’s as well as print queues

Install and Deploy PC’s hardware and software for new employees

Utilize HEAT, Oracles problem tracking software

July 1998 - March 2000 Electronic Data Systems Raleigh, NC

Business Analyst - USPS

Utilize User Manager and Event Viewer to perform network admin tasks for user accounts on the forty four USPS domains

Resolve hardware and software application problems on USPS proprietary software with an Windows NT based platform

Verify connectivity of workstations and servers on the network

Utilize ARS, Remedy’s problem tracking software

Solve LAN issues on DOS, OS/2 and Windows NT based platform

Educate users on software updates and the polices and procedures

Generate reports for management on the installation of USPS software and hardware components

June 1996 - July 1998 Electronic Data System Raleigh, NC

Senior Sales Representative

Coach approximately eighteen to twenty telemarketing sales reps by role playing, taping and providing feedback

Train agents on AT&T product knowledge, competitor information and system skills

Work with the site solutions team to identify the strengths and development needs of the call center

Conduct round table discussions on sales skills

Sales Representative

Provide AT&T long distance for perspective customers

Access and managed perspective AT&T accounts as well as present accounts

Education

1996–1997 Wake Tech Community College Raleigh, NC

Business Administration

Technical Summary

Windows NT Workstation & Server, Win 98, Windows XP, Win 7, Office Suites 2003-2013, KACE, Ghost, CIA, DBBMP,DOS, LAN, WAN, MAN, EPTRS, Internet service providers, ping utility, OS/2, Extra Mainframe Administrator, (ARS) Remedy’s problem tracking software, (HEAT) Oracles problem tracking software, Novell, NW Admin, Routers (Cisco 800, 806, 2811), Cisco IOS

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