Customer Service Microsoft Office

Kayla Pumpelly

**** ************ **** ********, ** 23238

Cell Phone: 804/ 503-0523

Home Phone: 804/740-1511

*********@*****.***

Focus: Detailed oriented and organized office assistant.

Profile: Outstanding office assistant offering extensive and thorough experience in the management of daily office operations. Expertise in managing high-profile initiatives and orders to support executives. Business savvy with mature and performance driven approach to tasks.

Strengths:

-Computer Proficient

-Demonstrates ability to interact effectively with management

-Quick Learner

-Extremely organized

-Proficient in People Soft

- Proficient in Chordiant, Seedocs, and Iris

-Proficient in Microsoft office suite: Word, PowerPoint, Outlook Express

-Outstanding interpersonal skills

-Customer satisfaction

-International Experience

-Typing: 80 WPM

Experience:

Bubbles Hair Salon

Richmond, VA United States

August 2008-March 2009

Receptionist: Over-saw appointments and phone lines. Organized and monitored daily rates and executive paperwork. Initiated thorough customer service by greeting customers, answering phones, and also, directing customers to the correct stylist. Support staff members and maintain appointment calendars and call logs.

Mimi’s Café

Richmond, VA United States

April 2009-March 2010

Server: Ensured great customer service, improved in cash handling and organization. Also improved in personable skills. Assisted in grand opening of restaurant at it’s location.

Dunkin’ Donuts

March 2010-Aug 2011

Cashier: Provided thorough and efficient customer service skills. Greet customers. Ensure all orders are accurate and customer is satisfied with services provided. Kept work space clean and presentable to customers and management. Organized and documented expiration dates on food.

Allianz Global Assistance

Richmond, VA United States

August 2011- November 2012

Travel Service Representative: Handle customer policy inquiries, and complaints in a call center setting. Handle billing inquiries along with claim inquiries. Delight customers in escalated and non-escalated situations through problem solving and empathizing. Attention to detail to customer’s needs and concerns.

Front Desk Receptionist: Offer sufficient service to clients and employees. Handle switchboard and multiple phone lines. Transfer calls efficiently to requested departments.

Capital One

Richmond, VA United States

March 2013 - July 2015One

Customer Service Coordinator: Handle customer account inquiries, complaints, and transactions in a call center setting. Handle billing and payment inquiries, a long with third party merchant inquiries. Delight customers by scheduling follow up's, empathizing, and going above and beyond for their account needs.

Military Servicing Specialist: Assist service members and their dependents with obtaining benefits through the Service member's Civil Relief Act (Scra). Provided benefit details and eligibility requirements. Handled calls by providing detailed understanding to service members and their dependents of the federal law. Scheduled follow up's, and worked individual cases.

ChildFund International

Richmond, VA United States

January 2016- May 2016

Support Care Representative (Temp): Inbound customer service position. Handle customer account inquiries, complaints, and transactions in a call center setting. Handle billing and payment inquiries. Contact with international offices via email and mail to assist sponsors with inquiries internationally.

Education:

Mills E. Godwin High School

Graduated 2008-High School Diploma

Richmond, VA United States

General Study:

A committed member of all girls’ choir ensemble and show choir for 4 years. Student director for all girls

show choir for 2 years. HS Diploma. Thorough training and courses in computer skills such as typing, Microsoft office, Web design, Excel, Outlook. GPA: 2.5

Stratford University- Graduation 2012

Richmond, VA United States

General Study:

Medical Assisting –develop knowledge and skills to succeed in the medical assistance field.

Associates Degree

Characteristics:

Highly motivated, Multi-tasking, Energetic, Reliable, Personable, Independent, Business

Savvy, Enthusiastic, Honest and Committed.

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