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Customer Service Assistant

Charleston, South Carolina, United States
January 25, 2017

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Inara O'Gorman

Mobile: 352-***-**** Email: i nara.ogorman@gmail.c om


Department of Children & Families Gainesville, FL 05/2016-01/2017 Child Protective Investigator

Protecting children and working with families to conduct investigations of alleged abused, abandoned, neglected or exploited children; Collects information through observation and interviews with the children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history and other records; Engages families to understand the family's perspectives about family dynamics, challenges and solutions, identifies needs and determines the level of intervention needed to include voluntary services or court ordered dependency services; Assesses danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe; Conducts initial/ongoing child present and impending danger assessments; Develops with the family a signed Present Danger Plan and a signed safety plan for any identified threats and interventions; Notifies state attorney, law enforcement, child protection team and other required individuals as appropriate; Schedules and gathers information for and participates in case staffings; Prepares appropriate reports/documentation in coordination with Children's Legal Services and provides testimony in court; Maintains thorough documentation in the client records/appropriate information system(s) and maintains organized client files; Reports indication of abuse, neglect and/or abandonment to the Florida Abuse Hotline; Establishes and maintains cooperative and professional working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources. DCNR/Ridley Creek State Park Newtown Square, PA 10/2015-12/2015 Park Ranger 1/Event Coordinator

Working in the administrative portion of Ridley Creek State park and handling the event coordination. This entail predominantly weddings but also 5k’s and geocaching groups. Included in this is giving tours of the facility, handling monetary transactions, booking events, and providing information on the facility. Also providing customer service, and information to park visitors. Helping the DCNR rangers hold up park rules and policies.

Abraxas Academy (GEO Corp), Morgantown PA 01/2015-10/2015 Case Manager

Responsible for a caseload of adjudicated delinquent clients and their families who are chronic in delinquent behavior problems by assisting them to transition out of the juvenile justice system.This includes but is not limited to the following: Coordinates communication between the client, clinician, all legal representation and the client's family. Develops appropriate service plans for in treatment and aftercare of client. Develops and maintains resources for clients including a community based resource listing and curriculums. Enforces program expectations, rules and behavioral standards. Assists clinician in developing service plans and aftercare plans based on client individual needs. Conducts individual therapy sessions as well as group therapy sessions. Conducts updates to clients family, probation officer and any other required individuals pertaining to clients needs. Attends and acts as an advocate or liaison to client court hearings, school meetings and reviews.

Abraxas Academy (GEO Corp) Morgantown, PA


Youth Development Specialist

Abraxas’ primary business is in the field of corrections, education, rehabilitation and treatment for youth. Youth Development Specialists provide a full range of safety and security services to the youth. Some of the specific job functions are as follows: Interacts with and supervises clients during daily activities in a manner that ensures their safety and security. Provides effective people security (e.g., headcounts, room checks, client movement). Observes client behavior and intervenes appropriately. Processes intakes and screens clients according to program policy. Facilitates and documents various groups/meetings. Administers medication or supervises self administration of medication when necessary. Demonstrates appropriate use of client intervention skills and Safe Crisis Management (SCM) techniques. Maintains regular communication with supervisor and co-workers. Implements and supports the Abraxas mission and philosophy; follows Abraxas’ policies on professional expectations, code of conduct, and other practices and procedures. Maintains confidentiality of information related to client information. Demonstrates professionalism in performance of job. Demonstrates effort in professional development. Knows and implements emergency procedures (e.g. evacuation, CPR/first aid). Transportation Security Administration (TSA) H arrisburg PA 03/2012-06/2013 Transportation Security Officer

To provide security to the airport and all those contained within the airport. To protect the United States against any threats foreign or domestic. Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. This includes:

•Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft;

•Performing searches, to include hand-wand and pat-down searches;

•Controlling terminal entry and exit points;

•Interacting with the public, giving directions and responding to inquiries;

•Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

-Along with my duties as a TSO I also have collateral duties, in which I go above and beyond my day to day job. Which were Network Information Officer, administrative duties in the coordination center, Employee Committee and Surge Capacity Force. Ask for more details on these duties. Freelance Production/personal Assistant Philadelphia, PA 01/2004-2014 Production/personal assistant

Over the years, while studying film and other visual arts, I have had the opportunity to work with some great people in the industry. Whether I received payment or not, I found this to be the most beneficial work I have done. This is a job not for everyone, it requires: intelligence, empathy, thinking quick on your feet, assessing the needs of those you’re working with and for, being able to handle stress in fast paced environments - I am good at this work because I can have all of these traits. Some examples of specific jobs are: Rem Art Studios - Vice President Of Promotions -R esponsible for promoting company to future models and actresses.Handled needs of clients, and photography staff during shoots. Planned shoots and networking events for clients and staff. Managed Talent.

Invictus Films -Production Assistant - A ssisted with load in and break down of sets.Managed petty cash and purchases during shooting.Assisted with both pre-production coordination and post-production coordination

(both in house and on location).Substituted for both a Script Supervisor and Key Grip on set. Managed talent. Assisted the crew as needed on set.

Hershey Entertainment and Resorts Hershey, PA 2011-2012 Security Guard

Working at all Hershey Entertainment locations, (i.e. Hershey park, Giant Center, Stadium, Zooamerica, Hershey Theater, and The Hershey Arena) to bring safety and security to all guest and employees. This entailed, patrolling, and constant checks for things that may be hazardous or unsafe conditions, conducting bag searches, and bringing and overall presence to deter unwanted behavior. Education

Temple University Philadelphia PA


Degree: Bachelor's Degree G PA: 2 .7 of a maximum 4.0 M ajor: P sychology John Jay College of Criminal Justice New York City. NY 01/2011-present

Degree: Master's Degree(unfinished) G PA: 3.7 of a maximum 4.0 M ajor: C riminal Justice Certifications

CPR/First Aid certified from the Red Cross

Certified Sex Offender Treatment Specialist from the National Association of Forensic Counselors

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