Customer Service Manager

Shelley Bennett

**** *. *** *. *********, IN ****0

Cell: 765-***-****

****************@*****.***

Career Overview

Experienced customer service professional in retail and banking industries focused on problem solving, task management, employee development and fiscal management.

Core Strengths

Strong organizational and prioritization skills

Proficiency in Microsoft Word and Office Suite

Sharp problem solver

Positive client relations

Accomplishments

Rapidly resolved conflicted customer accounts generating additional revenue for employer while working within financial boundaries of clients; provided additional on the job training for employees across several departments and assisting with inter-office tasks to accomplish goals within posted timelines.

Work Experience

Receiving/Salvage

July 2013 to Current

Meijer-West Lafayette, IN

Responsible for accurate receiving and reporting of Direct Sales product as well as financial accounting of salvage for vendors; successful interaction with customers and vendors; organized and maintained haz-mat section of salvage; accurate reporting and completion of recalls and damages for all retail product; maintained minimal losses using attention to detail and proper protocol.

Administrator

April 2012-July 2013

Rest Haven Memorial Park- Lafayette, IN

Scheduled all funeral services for clients including vendor contacts; processed daily all vendor orders and customer payments; daily deposits; A/P and A/R; maintained all paper and digital records.

Assistant Collections Manager and Regional Representative

August 2008-February 2012

SCS Credit Corporation-South Bend, IN

Analyzed financial information obtained from clients to determine strategies for meeting client and employer financial objectives; monitored risk accounts on weekly, monthly, quarterly and annual basis; complied with all state and federal regulatory requirements; maintained client confidentiality; collected delinquent monies on active and cold contracts; performed house visits and repossessions as needed; supervised full and part time staff of seven; managed two regional offices in Indianapolis area.

Educational Background

Bachelor of Arts: Liberal Arts, 1996

Indiana University-South Bend, IN

American Banking Association

Continuing Education in Financial Management and Accounting Principles, 12 course hours

References Available Upon Request

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