Yolanda O. Perry
********@******.***
Summary:
Experienced Administrative professional having excellent experience in performing various clerical duties and possesses excellent customer service skills.
Strong experience in answering calls on a multi-line phone, typing, organizing, compiling materials, distributing reports, Faxing, copying, scanning and other duties as assigned.
Completing forms and reports as required for various company offices and vendors
Self-motivated and dedicated and is able to work independently or in a collaborative team environment.
Strong communication and interpersonal skills to maintain effective work relationships with all levels of personnel.
Knowledge of ICD-9 codes, billing and health insurance procedures.
Skills:
Fiserve, Ecube Financial, Microsoft Outlook, Proton, SAP, Oracle, Kronos, CrownWeb, eClinical, Front Office IVR, SRI, SEI, ATHENA, Microsoft 365, Lotus Notes, 750*-****-**-key
Education:
Associate Degree, Administration Office Technology, Southern Ohio College, Akron, OH
Medical Assistant Certificate, Medix Medical School, Marietta, GA
Experience:
New York & Company Akron, Ohio Oct 16 - Current
Retail Associate
• Customer Service
• Organize, prepare and open shipment
• Conduct financial transactions such as point of sale, payments and returns
• Assign correct marketing to sales and promotions when advised
• Other duties as assigned
Innosource Akron, Ohio Sept 15 – Oct 16
IT Strategic Support
Managed different stages of user acceptance testing for electronic hardware filing.
Created flow charts and demonstrated various areas of competence.
Managed the project management tool during production request and testing
Process request user acceptance access and exits of employees
Writing statistical reports for various processes of responsibility weekly
Maintain accountability of timesheet submission on a weekly and monthly basis
Summit Ophthalmolo gy Akron, Ohio Apr 15 – Jul 15
Appointment Setter
Schedule appointments and/or place patients on waiting lists
Generate missed, no show or reminder appointment letters
Answering calls on a multi-line phone
Transferring calls to appropriate departments or individuals
Creating triage’s
Creating new patient demographics
Faxing, copying, scanning and other duties as assigned
Robert Half Akron, Ohio Jan 15 – Apr 15
Benefit Verification
Verifies patient information outside demographics /PUIH/consults
Validates and obtains insurance coverage utilizing AHI tool and/or internet insurance websites
Aligns correct insurance coverage with type of service provided
Assists Front Line staff with insurance verification, as needed
Completes end of day error reports maintaining accuracy rate of 98%
Adheres to policies and procedures set forth in CCOC Employee Manual
Ever Staff Akron, Ohio Jun 14 – Jan 15
Customer Service Representative
Strong customer service skills
Ability to type and confirm customer needs
Strong attention to details
Maintain a professionalism and safety
Prioritize within the designated time frame
Document customer accounts
Summarize incoming calls
Western Reserve Hospital Akron, Ohio Apr 13 – Jun 14
Medical Office Associate
Scheduling patient appointments
Typing, faxing, scanning, collection of co-pays
Organizing
Compiling materials
Distribution of reports
Compiling materials
Distribution of reports
Telephone management
Patient referral appointments
Worker compensation approval
Fresenius Medical Care of N.A Akron, Ohio Apr 10 – Feb 13
Clinic Secretary/Ward Clerk
Answering phones
Greeting visitors/patients and conducting them to appropriate location
Setting up/maintaining filing system for employees/patients
Store and dispose of obsolete files when appropriate
Completing forms and reports as required for various company offices and vendors
Distribution of various incoming mail
Maintaining a daily calendar and daily schedules
Assisting with various basic personnel in office as needed
Acting as backup to other clerical personnel in office as needed
Updating and maintaining clinic availability monitoring tool that’s viewed by the admission department
Submission of payroll/adjustments to payroll to district manager
Assist in laboratory work process
Prepare lab slips/tubes and non-routine blood work
Assist in month-end reporting
Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling
Assist in auditing records
Coordinates with transient patient paperwork
JP Morgan Chase Columbus, Ohio Apr 09 – Apr 10
Operation Analyst
Opening mail
Sorting/processing loan payoffs
Identify and refer exceptions to the appropriate area within 24 hours of receipt
Release of funds for initial loan payoffs
Balancing individual/department payoffs
Scanning images of checks for deposits
Returning any refund checks to customers
Respond to all phone calls and email messages within a 24 hour period
Charles Schwab Retirement Richfield, Ohio Mar 02 – Apr 09
Operation Specialist
Loan origination for 401(k) loans 24 hours of notification
Loan delinquency reporting
Loan administrative fees and reconciliation
401(k) distribution for terminated participants
To verification of all wires received for Bank of America has been accounted for and all required items have had trades placed
To reconcile and allocate the previous day Bank of America wires
To enter and reconcile manual investment elections
Reconciliation of retirement loan defaults
Tracing and verifying that retirement plan loans and deferral percentages/investment elections are being reported to the clients.
Specialized reporting and enhancements performed for customer service managers on a monthly basis for plans that required manual reports.
North Akron Savings Ban k Akron, Ohio Mar 97 – Mar 02
Customer Service Representative
Prepared loan closing documents for 7 loan officers at a superior level of satisfaction.
Attention to detail with all deposits into saving and checking accounts.
Attention to detail with all withdrawals from saving and checking accounts.
Applied mortgage loan payments, safety deposit box payments, personal loan payments, utility payments and property tax payments