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Customer Service Representative

Location:
New York, NY
Posted:
January 25, 2017

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Resume:

Yolanda O. Perry

acyg02@r.postjobfree.com

330-***-****

Summary:

Experienced Administrative professional having excellent experience in performing various clerical duties and possesses excellent customer service skills.

Strong experience in answering calls on a multi-line phone, typing, organizing, compiling materials, distributing reports, Faxing, copying, scanning and other duties as assigned.

Completing forms and reports as required for various company offices and vendors

Self-motivated and dedicated and is able to work independently or in a collaborative team environment.

Strong communication and interpersonal skills to maintain effective work relationships with all levels of personnel.

Knowledge of ICD-9 codes, billing and health insurance procedures.

Skills:

Fiserve, Ecube Financial, Microsoft Outlook, Proton, SAP, Oracle, Kronos, CrownWeb, eClinical, Front Office IVR, SRI, SEI, ATHENA, Microsoft 365, Lotus Notes, 750*-****-**-key

Education:

Associate Degree, Administration Office Technology, Southern Ohio College, Akron, OH

Medical Assistant Certificate, Medix Medical School, Marietta, GA

Experience:

New York & Company Akron, Ohio Oct 16 - Current

Retail Associate

• Customer Service

• Organize, prepare and open shipment

• Conduct financial transactions such as point of sale, payments and returns

• Assign correct marketing to sales and promotions when advised

• Other duties as assigned

Innosource Akron, Ohio Sept 15 – Oct 16

IT Strategic Support

Managed different stages of user acceptance testing for electronic hardware filing.

Created flow charts and demonstrated various areas of competence.

Managed the project management tool during production request and testing

Process request user acceptance access and exits of employees

Writing statistical reports for various processes of responsibility weekly

Maintain accountability of timesheet submission on a weekly and monthly basis

Summit Ophthalmolo gy Akron, Ohio Apr 15 – Jul 15

Appointment Setter

Schedule appointments and/or place patients on waiting lists

Generate missed, no show or reminder appointment letters

Answering calls on a multi-line phone

Transferring calls to appropriate departments or individuals

Creating triage’s

Creating new patient demographics

Faxing, copying, scanning and other duties as assigned

Robert Half Akron, Ohio Jan 15 – Apr 15

Benefit Verification

Verifies patient information outside demographics /PUIH/consults

Validates and obtains insurance coverage utilizing AHI tool and/or internet insurance websites

Aligns correct insurance coverage with type of service provided

Assists Front Line staff with insurance verification, as needed

Completes end of day error reports maintaining accuracy rate of 98%

Adheres to policies and procedures set forth in CCOC Employee Manual

Ever Staff Akron, Ohio Jun 14 – Jan 15

Customer Service Representative

Strong customer service skills

Ability to type and confirm customer needs

Strong attention to details

Maintain a professionalism and safety

Prioritize within the designated time frame

Document customer accounts

Summarize incoming calls

Western Reserve Hospital Akron, Ohio Apr 13 – Jun 14

Medical Office Associate

Scheduling patient appointments

Typing, faxing, scanning, collection of co-pays

Organizing

Compiling materials

Distribution of reports

Compiling materials

Distribution of reports

Telephone management

Patient referral appointments

Worker compensation approval

Fresenius Medical Care of N.A Akron, Ohio Apr 10 – Feb 13

Clinic Secretary/Ward Clerk

Answering phones

Greeting visitors/patients and conducting them to appropriate location

Setting up/maintaining filing system for employees/patients

Store and dispose of obsolete files when appropriate

Completing forms and reports as required for various company offices and vendors

Distribution of various incoming mail

Maintaining a daily calendar and daily schedules

Assisting with various basic personnel in office as needed

Acting as backup to other clerical personnel in office as needed

Updating and maintaining clinic availability monitoring tool that’s viewed by the admission department

Submission of payroll/adjustments to payroll to district manager

Assist in laboratory work process

Prepare lab slips/tubes and non-routine blood work

Assist in month-end reporting

Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling

Assist in auditing records

Coordinates with transient patient paperwork

JP Morgan Chase Columbus, Ohio Apr 09 – Apr 10

Operation Analyst

Opening mail

Sorting/processing loan payoffs

Identify and refer exceptions to the appropriate area within 24 hours of receipt

Release of funds for initial loan payoffs

Balancing individual/department payoffs

Scanning images of checks for deposits

Returning any refund checks to customers

Respond to all phone calls and email messages within a 24 hour period

Charles Schwab Retirement Richfield, Ohio Mar 02 – Apr 09

Operation Specialist

Loan origination for 401(k) loans 24 hours of notification

Loan delinquency reporting

Loan administrative fees and reconciliation

401(k) distribution for terminated participants

To verification of all wires received for Bank of America has been accounted for and all required items have had trades placed

To reconcile and allocate the previous day Bank of America wires

To enter and reconcile manual investment elections

Reconciliation of retirement loan defaults

Tracing and verifying that retirement plan loans and deferral percentages/investment elections are being reported to the clients.

Specialized reporting and enhancements performed for customer service managers on a monthly basis for plans that required manual reports.

North Akron Savings Ban k Akron, Ohio Mar 97 – Mar 02

Customer Service Representative

Prepared loan closing documents for 7 loan officers at a superior level of satisfaction.

Attention to detail with all deposits into saving and checking accounts.

Attention to detail with all withdrawals from saving and checking accounts.

Applied mortgage loan payments, safety deposit box payments, personal loan payments, utility payments and property tax payments



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