Customer Service Manager
Resume:
Phone: 985-***-**** or 504-***-****
E-mail: ***************@***.***
Slidell, LA 70461
Steven Diecidue
Objective:
To obtain employment with an established company as a manager/district manager, or any other suitable position. To continue to grow and advance with the company through personal challenge and commitment.
Experience:
2015 - Present
Fresh Market
Assistant Manager
Responsible for supporting the GM in the daily functions of operating the 5th busiest location in the chain.
Primary functions include recruit, hire and orientate new candidates while promoting 100% within the company.
Managing Partner with a high emphasis in the Bakery, Meat, Seafood and Deli Departments.
Direct weekly in-store department inventories, approve and post all results.
Approve all individual department schedules and manage labor daily through the use of reports and one-on-one mentoring.
Lead the store to excellence by achieving 3rd place companywide for the Little Big Meal promotion.
Award winner for the Customer Delight Experience.
2012 - 2015
Raising Cane’s
Operations Manager
Primary functions include supporting the General Manager in day to day operations of the restaurant; conveying Cane’s culture and upholding Cane’s standards to Crewmembers and Customers.
Responsible for leading shifts as well as providing support in financial management, restaurant maintenance and company initiatives.
Key responsibilities and areas of focus are as follows: Operations Management, Business Management, People Management and Project Support.
2011-2012
Blockbuster - Louisiana & Mississippi
Regional Sales Manager
Responsible for driving financial and operational excellence across assigned markets through effective coaching of store teams in the areas of people, operations, and execution of all directives.
Monitor and manage performance of stores while supporting employees to promote marketing initiatives, company sales, customer service, training and people development.
Essential responsibilities are to drive store profitability and to build and develop store teams.
Steven Diecidue
Phone: 985-***-**** or 504-***-****
E-mail: ***************@***.***
Page 2
2010-2011
Rite Aid Pharmacy - Picayune, MS
Store Manager
Manage the operation of an individual store in an efficient manner while maximizing sales, margin and profitability.
Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards, merchandising programming and budgeted financial targets, and promote and drive customer service.
Lead store associates through the execution of company business plans to drive sales, be profitable and provide a superior customer and associate experience.
2001-2010
Progressive Iron Works - Slidell, LA
Manager
Interview, hire, train direct, reward, and discipline associates.
Maintain proper accountability for cash handling and company banking.
Manage the adherence to all regulatory and compliance legislation and policies.
Set up appointments, assist clients with the selection process and design custom made railings.
Follow up by checking production in shop and oversee installation in the field.
Manage the shop’s vendor relationships including negotiations with distributors to secure best possible prices on steel and castings.
Moved the company forward from manual to computer operations.
2000-2001
Victoria’s Secret - Metairie, LA
Shop Director
Direct store management team; responsible for total store results by developing and executing short term action plans and long term strategies. In addition to leading company initiatives and ensuring maximum productivity, profitability and compliance with company policies and procedures.
Drive customer loyalty through current brand strategies, including credit and customer relationship marketing.
Support development and implementation of store strategy to reduce shrink.
Attract, recruit and hire qualified candidates for management and associate roles.
1995-2000
Hollywood Entertainment - New Orleans, LA
District Manager
Supervise operation of 15 locations in the Louisiana/Southern Mississippi region in rapidly growing market, which included overseeing and coordinating all new store openings for this area.
Ensure Store Managers create an environment where store employees are actively engaged in meeting or exceeding sales and executing key marketing initiatives.
Staff Store Manager positions by recruiting, hiring, developing, disciplining, and terminating team members per company standards.
Conduct regularly scheduled store visits to ensure quality of operations, consistency, and compliance with company policies, procedures, and standards.
Recipient of 100% Club award.
Steven Diecidue
Phone: 985-***-**** or 504-***-****
E-mail: ***************@***.***
Page 3
1992-1995
K and B Drug Store - Arabi, LA
Relief Manager
Assist the Store Manager with the operation of the retail store, to maximize profit and loss performance by executing company policies and procedures.
Provide leadership and development for associates by communicating career opportunities and regular performance feedback.
Ensure superior customer service is provided for patrons.
1989-1992
Domino’s Pizza - New Orleans, LA
Store Manager
Manage all aspects of running a Domino’s Pizza store, including hiring and training new Team Members, managing costs, setting high standards for customer service and maintaining exceptional product quality standards. In addition to enhancing profits by building a workable relationship with other local business as well as the community.
Certified teacher for Training Dynamics.
Education:
May 2009
Nunez Community College – Chalmette, LA
Associate Degree, Business Studies in Business Administration
Summary:
Have exceptional communication and customer relations skills. Pride self on being a hard working intelligent leader with knowledge gained through years of experience.
Contact this candidate