Accommodation Service Manager with 4+Years of Experience

HIREN R PARIKH

Mobile : 990-***-****

Email : **************@*****.***

Contact Address : F-305, Vishwas City-3, Near Goat Over bridge, Gujarat, India.

Express Entry No : E000608364

An energetic, talented and driven hotel manager with 4+ years of experience. Real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximizing profits. Possessing the experience and initiative to further bolster a hotel’s reputation and commercial success.

Facilities Management

Front of the house operations

Event Management and Promotion

Staff Training, Development and Motivation

Beverage Management

Market Analysis

Guest Relationship Management

Restaurant Maintenance

Quality Control and Assurance

Communication/Interpersonal Skills

Creative Problem Solving

Sanitation/Safety Adherence policies and Procedures

Masters in Business Administration in Tourism Free University, Bulgaria (Europe) 2012

Bachelors in Hotel Management Casa College, Cyprus. (Europe) 2010

Diploma in Hotel Management Casa College, Cyprus. (Europe) 2007

Bachelors in Commerce Gujarat University, India. 2003

Computer Operating System Boston Computer Institute, Ahmedabad, India. 2000

Refrigeration & Air Condition Mechanic Industrial Training Institute, Ahmedabad, India. 1999

Fundamental (M.S. Office)

H.M.S and I.D.S Hotel Software

Worked with Opera Software (Version 5.0)

Hotel Page One (India) Accommodation Service Manager December 2014 to till date

(A Unit of Armaan Hospitality)

Job Responsibilities:

Working with Opera 5.0 Software at Front Office.

Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Maintain a professional and high quality service oriented environment at all times.

Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise

Inform all Front Office staff of daily activities, group and VIP arrivals as well as Special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

Hotel Chicago. (India) Asst.Accomodation Service Manager Feb 2013 till Nov 2014.

Job Responsibilities:

Working with H.M.S Software at Front Office.

Managing S.O.P of Front Office Department and Room Allocation.

Keep records of room availability and guest’s accounts. Also Computes bill collects payment

Handling and allocate staff jobs and divide work tasks as per Room Occupancy in Hotel.

Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

Responsible for proper key control and other security measures.

Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Maintain Hotel standard and planning budget forecasting and guest arrival and Departure for each month.

Make Duty roaster of staff and salary calculation and expenses summary for each months.

Acquiring new customers and create Demands for Business and also deal with direct customers.

Maintain all Hotel Premises and get maximum guest satisfaction by providing them most comfortable stay and fast and quality service during their stay.

Sarels Seafood Private Ltd. (Cyprus Supervisor January 2008 till January 2012.

Job Responsibilities:

Handling and allocate staff jobs and Divide work tasks as per Production needs in each Department.

Production Handling, management and Acquiring New Recipes into Production with Guidance of Production Manager.

Achieving target as per Hotels Demands for each Product of the Company.

Acquiring new customers and create demands for Business and also deal with direct customers.

Receive raw materials from Supplier and dispatch the finished product to the store for distribute.

Completed an Internship Training of Diploma In Hotel Management from Vesta Tourist Holidays Ltd. A unit of Leptos Group of Companies from Cyprus in 2005. (4 months).

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