Customer Service Test Cases

Objective :

Getting into a challenging position in an organization that would enable me to augment my acquired knowledge, bring my skills to the forefront and provide a healthy atmosphere based on strong ethical work culture.

Personal Skills :

3+ years of experience in Manual Testing and Automation Testing.

Good in Analysing Requirements and designing Test Conditions from the Usecases.

Intensively involved in Designing Test cases, Test Procedure from business requirements.

Well versed in developing automation test scripts for regression test cases using QTP and VB script.

Good knowledge on Modularity and data driven automation framework.

Well-versed in QC (Quality Centre) environment like defect reporting and Test case execution etc.

Involved in creation of Test data for test cases.

Involved in reviewing the test cases developed by peers, Test cases executed by peers for retesting of bugs fixed and helped them for improving the effectiveness and scope of the test cases.

Involved in providing inputs during Test plan preparation.

Actively involved in setting up of Test environment for testing the application.

Expertise in performing Smoke Testing, Functional Testing, GUI Testing and Regression Testing of the application.

Involved in Retesting of the bugs fixed by development team.

Involved in preparing Traceability matrix to ensure each of the requirement is covered in testing.

Interacted with clients for regular status update and any queries related to the understanding of project requirements and also involved in discussions with development team during bug triage meetings.

Good Knowledge in writing Database Queries using SQL.

Ability to work in a team-oriented environment with good communication skills.

Positive Attitude and Systematic Hard Worker.

Good understanding of processes of Customer Relationship Management and Ecommerce domains.

Equipped with knowledge in process like SDLC and STLC methodology.

Professional Experience:

Currently working as Test Engineer (Manual and Automation) for GENENTECH SOLUTIONS, Chennai.

From : 02/12/2013

To : Till date.

Educational Summary:

M.E Computer Science and Engineering from S.A engineering college, Chennai, 2010.

B. Tech Information Technology from SKP Engineering College, Tiruvannamalai, 2004.

Technical Skills:

Testing Tools : Quality Center, QTP

Languages : C,C++, Java

Scripts : VB Script

Operating System : Windows XP /Windows 10

Web Technologies : XML,HTML

Databases : MySQL, Oracle

Project Details

Project 1

Project Name : Dannies

Technology : .Net,MySQL

Description:

Dannies is a user friendly ecommerce solution which trades all types of electronic items ranging from home theaters, Walkmans, digital imaging systems car audio systems and accessories from world class brands like sony, aiwa, panasonic, toshiba and others. It provides lots of features to enable easy shopping for the customers such as Customers can view and modify their personal info by logging on to their account, Accounts can be created before or during checkOut process, Full order history and details are available to the customer. Customers receive confirmation eMails when they place an order, and when their order's status changes. Additionally it supports Password Reminder feature for Customers and “Email A Friend" functionality which allows customers to send a link to a Product via email.

The dynamic backend of the store provides amenities like Supports unlimited products and categories, Products-to-categories structure, categories-to-categories structure, add/edit/remove categories, products, manufacturers, customers, and reviews, Support for physical (shippable) and virtual (downloadable) products, Administration area secured with a username and password defined during installation, Contact customers directly via email or newsletters, Easily backup and restore the database, Print invoices and packaging lists from the order screen, Statistics for products and customers, Multilingual support, Multicurrency support.

Responsibilities :

Designed Test Conditions by analyzing the given requirements from functional and business perspective.

Preparing the Traceability matrix to confirm all the requirements are covered in testing.

Involved in generating the Test data for test cases

Involved in smoke testing, functional testing, retesting and regression testing.

Used Quality center for Test cases preparation, Defect Reporting, Test Execution and Test Report preparation.

Involved executing the Test scripts using Data driven framework.

Regularly participated in the daily status calls with the clients to discuss the project related activities.

Project 2

Project Name : Ninja

Technology : Asp.net,javascript,.net framework 2.0,SQL server 2005

Description:

Ninja is customer relationship management software, which is used to achieve sales automation, marketing automation and enhance customer service. It has 4 modules: sales, marketing, support and setting. It allows easy management of marketing activities like execute campaigns, generate leads and create opportunities. It provides end to end solution to enhance customer service from using trouble tickets, managing contacts, managing accounts to generating invoice.

Responsibilities:

Designed Test Conditions by analyzing the given requirements from functional and business perspective.

Preparing the Traceability matrix to confirm all the requirements are covered in testing.

Involved in generating the Test data for test cases

Involved in smoke testing, functional testing, retesting and regression testing.

Used Quality center for Test cases preparation, Defect Reporting, Test Execution and Test Report preparation.

Involved executing the Test scripts using Data driven framework.

Project 3

Project Name : AHS (Automated Healthcare System)

Technology : ASP .net, SQL

Description:

This project is application software designed completely for Hospital Automation. The project deals with the various modules like Administration Module: concerned with the create user, delete user, access permission, Department setup and doctors’ duty setup. Front Office Module: concerned with the patient registration, patient details, room details, enquiry about the patient, doctor, ambulance details and billing details. Patient Registration Module: concerned with the inpatient registration, outpatient registration, inpatient details, outpatient details and all reports about the patient. Medical Test: deals with the medical checkup/tests about the patient.

Responsibilities:

Involved in creating Test data required for test execution.

Involved in bug triage meetings.

Participated in setting up Test Environment.

Involved in smoke testing, functional testing, retesting and regression testing

Using bug tracking tool (Quality Center) reporting the identified defects.

Involved in reviewing test cases, test conditions, Verified defects and giving comments

Personal Details:

Date of Birth: 29/03/1983

Place: Chennai Signature:

Contact this candidate