Customer Service Manager
Resume:
Lilia Ballard
Tuttle, OK ***** *****.*******@*****.*** 405-***-****
Dynamic Administrative Professional
Results-oriented administrative and purchasing professional with a focus on building strong relationships with vendors to meet business objectives. Adept at actively listening to customer’s needs, quickly identifying their product options, and delivering a viable solution.
Professional Experience:
Builders Insulation, Oklahoma City
Production Support Specialist 2014 – 2016
Report directly to Division Manager and act as Office Manager.
Daily tasks consist of inventory administration, Oracle Material and Labor reconciliation, and
time- keeping. Finalize payroll weekly and research discrepancies.
Additional duties include accounts payable, notarizing contracts, and finalizing end of month paperwork.
Facilitate hiring process for Managers by setting appointments for physicals, and filing paperwork for
background checks, drug screens, along with aiding new hires with onboarding, benefits, and training.
Train administrative staff in entering quotes, change orders, credits, ticket repair, inventory reconciliation
and customer assistance.
Delegate and assist with projects as needed.
Purchasing and Order Management
Video Reality, Oklahoma City 2012 to 2014
Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Process customer invoices, payments, RMA’s and credits.
Contact vendors regarding the status of purchase orders and shipment tracking.
Effective proactive liaison with other departments as necessary to forecast, plan to meet, and to supply demand to relevant quality.
Stock and materials management.
Maintain Point of Sales reports.
Process vendor invoices for payment.
Administration and reporting as necessary.
Billing Clerk (Temporary)
Newpark Drilling Fluids, Oklahoma City 2011 to 2012
Assisted with billing and closing procedures.
Scanned documents and filed.
Page Two
Purchasing Assistant
Sgt. Grit Marine Specialties, Oklahoma City 2008 to 2011
Set up new vendors, as well as new products in system and on the retail website.
Contacted vendors regarding past due purchase orders, backorders, overages and shortages, and any other issues dealing with product, including cost and retail price changes.
Stock and materials management.
Processed orders for new merchandise.
Maintained items on website so that they reflected current status i.e. backordered, out of stock, and no longer available.
Maintain records of supplies, amounts ordered, and received, and actual sales records on items and vendors.
Assist Customer Service by contacting vendors regarding product availability for special orders.
Plan and implement marketing strategy, including advertising and PR.
Maintained social networking sites (Facebook, Twitter).
Assisted in the development of new product specials and promotions.
Arranged and participated in annual company sponsored “GriTogether” by acquiring product donations for games, contests, and silent auction. Coordinate hotel information for out-of-town guests.
Work closely with Director of Product Development, Director of Operations, and Purchasing Specialist with special projects as needed.
Accounts Receivable Representative
M-D Building Products, Oklahoma City 2007 to 2008
Processed incoming orders for new and replacement merchandise.
Issued credits for damaged or missing merchandise.
Directed customers to appropriate personnel.
Maintained account history and payment history files.
Research and contact customers regarding past due accounts.
Validated and released existing orders to warehouse personnel for processing.
Provide bi-lingual assistance to international accounts.
Skills
Proficient in Microsoft Office applications; Outlook, Word, and Excel.
Experience in Quickbooks, Oracle, Natural Order, Magento, and Adobe PhotoShop CS3
Bilingual – English and Spanish
65 wpm
Education
Undergraduate studies for Bachelor’s of Fine Arts, University of Central Oklahoma, Edmond, OK.
Northwest Classen High School, Oklahoma City, OK.
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