Information Technology Help Desk

Marvin T. Pettigrew

*** *. ******** ****** ***** 7C

Bordentown, New Jersey 08505

(609) 977 – 4913

***********@*****.***

Professional Summary

I’m seeking out new opportunities in the information technology. I have extensive experience in technical support services, developing first class computer and network support for all users, clients and vendors. I’m looking for strong leadership in the Information Technology Field; with state of the art technology, excellence education program and development.

Technical Skills

Microsoft Products: SCCM, Windows, MS Office, Active Directory and services.

Vendor Support Management: Raddon, RFG, Verizon, LogMeIn, Dell Corporation, Broadview PSCU, CICSO, Navisource, Verafin

Network Equipment: switches, wireless ccess points

Hardware: Laptops, workstations, tablets, smartphones, IPads, thin clients, IPhones

Support Ticket Management Systems: Rumba, ServiceNow, Heat, Track-it

Additional Systems: Vertical, VMware View, Akcelerant, Keystone, GFI Achievers

Professional Experience

Credit Union of New Jersey 09/18/2015 – Present

Providing help desk support and technical end-user support for applications, workstations, thin clients, servers, peripherals, mobile devices and phone system.

Daily desktop support to resolve end user issues related to Hardware, Apple, Windows 7,8 8.1, 10 Operating Systems.

Duties involved installing and managing IS users’ desktops and laptops and roll-out of new software packages. Upgrade new software applications.

Documentations from all problems into the Track-it ticketing system & escalates issues as needed. Maintain software & hardware inventory and documentation all new equipment and network changes.

Henry J. Austin Health Care System 09/29/2014 – 07/06/2015

Help Desk Technician

Help Desk Technician managing our network system. My duties include providing users with access to their workstations and any communications devices needed.

Plus making sure users are able to use the applications and programs needed to perform their duties. Using EMR system (Emergency Management System. Maintain and setup new accounts for users in AD. Maintain network devices; printers, laptops, mobile devices, workstations are connected and communicating with our network.

Active Directory monitoring, adding accounts, delete accounts etc.… Experience with Heat Ticket System. In addition, I have experience running a Peer networks and client server networks. We use 2003 for term servers and 2008 for our main servers.

Troubleshooting disconnected networks resources and reestablishes connections on the servers. Operating systems: Windows XP/ Windows 7/ Windows 2003/2008 Server. PC applications, MS Office, Exchange/Outlook.

Princeton Plasma Physics Laboratory 08/10/2013 – 04/01/2014

Help Desk Technician

Help Desk Technician ensuring that all user’s calls, emails. Transfer files, PDF files and extension files.

Additional responsibilities include the ability to configure new and existing computer systems for use on PPPL network; provide operating systems and application support on PCs Window 7 & 8, Macintosh 10.7 – 10.9 Operations Systems with the updated applications’ like (MS Office, Internet Explorer, Safari, Chrome, wireless devices ).

Install Casper Image for Macintosh and SCCM Images for Windows 7 and 8.1 for each individual and departmental particular need. Land Sweeper for granting permission and fixing environmental usages.

Casper remote polices, Active Directories for policies and Net Backups to ensure files and programs are protected if any computers experience failure.

Reset passwords and placing computers in the right operating units for policies and upgrades accrue.

Ohm Systems, Horsham Pennsylvania 5/5/2013 – 6/7/2013

Help Desk Support/ Technician

Having around 500 users across the United States as a Desktop Support.

Working with software up to date products an updated technologies. Install applications, configuration & support of desktop hardware & software. Mobile devices support, security/user accounts. Transfer files, PDF files, files extensions.

Basic experience with active directory. Client OS –Windows 7 and 8. Microsoft Outlook / Internet Explorer. I have several years of understanding of Exchange servers. TCP/IP, DNS. DHCP. Practical networking – Basic troubleshooting / port patching. Support desktop and peripheral equipment with knowledge of virtualization technologies VMware.

Saint Francis Hospital, Trenton, New Jersey 2002 - 2012

Client Help Desk Support

Repair computers hardware problems; analyst equipment failures, responds emergency calls of system malfunctions, emails accounts blocked accounts.

Able to investigate problems using the monitor on the HEAT Ticket System that keeps us up to date on future problems and upgrades.

Research and solve issues users have when applications fail to run on computers and operating systems.

Networks fail to connect with workstation and data bases and scanners devices. Add programs and application for new upcoming mobile PCs.

Able to setup wireless connections printers, PCs, remote scanners that operate with mobile workstation for nurses and doctors gather information from patients using barcodes. Setup work stations for departments and for an entire department.

Additional Experiences

Special Projects: Disaster Recovery Team, BETA Testing at SunGard:

Military: United States Navy (Top Secret Clearance) Still active:

Education

Mercer County Community College - Associates Degree - Graduated 2014

Studied Global Economics

Rutgers University – Bachelor’s Degree - fall 2017

Studying Global Business Management (present)

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