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Customer Service Maintenance Technician

Memphis, Tennessee, 38134, United States
January 23, 2017

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_Virta Burton

**** ******** **** ****, ******* TN, 38115

Contact: 901-***-****


Professional Summary

Highly focused and reliable Maintenance Technician with strong attention to detail and an excellent customer service record. Adept multitasker able to handle simultaneous repair tasks with speed and accuracy. Flexible scheduling availability to include most evenings and emergency situations as required.

Summary of Skills:

Experienced in repairing all types of home appliances

In-depth understanding of the principles of electricity and physics

Excellent ability to interpret electrical/mechanical diagrams and repair appliances accordingly

Skilled in processing paperwork in a professional manner

Strong customer service and communication skills

Ability to sort out tasks and finish them in a timely manner

Complete knowledge of common consumer appliances

Strong troubleshooting and research skills

Career Experience

Sears & Roebuck - Appliance Repair Specialist (10/15/15-Current)

Install and repair large appliances for home and office use

Perform extensive repairs on damaged electrical products

Call customers and schedule visits for repair and installation

Examine malfunctioning appliances and perform necessary repair

Document the entire process and components repaired and replaced

Instruct users on how to use the appliances and when to call the showroom

Read schematics, and manufacturer specs before starting with repair work

Determine warranty vs non-warranty repairs

Maintain a safe and clean work environment

Communicate with the showroom manager for placing orders of electrical components

Shelby County Vocational Residential Service Maintenance Technician (3/28/2005 – 10/15/15)

Conducted minor maintenance projects on campus building interiors and exteriors.

Assisted with furnace maintenance and repair.

Ensured door fittings and other small carpentry tasks.

Identify causes of equipment malfunctions and plan resolutions

Coordinate with outside vendors for large installs and complex repairs.

Document repair actions and turn logs into management on a daily basis.

Maintain supplies to affect common repairs and order new stock as needed

Responded to emergency maintenance requests as needed.


West Memphis Senior High

Diploma - (8/1997 - 5/2000)

Technology Summary

MS Office (Word, Excel, Outlook)


Provided upon request

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