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Customer Service Manager

Location:
Moncks Corner, SC, 29461
Posted:
January 23, 2017

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Resume:

Janine Crockett

*** ******** ***

Moncks Corner, SC 29461

843-***-****

acyfqf@r.postjobfree.com

Objective: I'm seeking employment with a company that has great opportunity for growth within, and expand my horizons.

Education-

Medical Billing and Coding/Healthcare Reimbursement Virginia College, Charleston, SC Associates Degree March 2012

Business Management (Currently Enrolled) Virginia College, Charleston SC Bachelor’s Degree August 2017

Experience:

2/2016 – 12/2016 Décor Corp. North Charleston, SC

CSR/Warranty/Repair Scheduling

• Answer Phones

• Entering new home flooring orders for Builders

• Writing work orders for warranty and repairs

• Scheduling new installs as well as warranty and repairs for builders and Home Owners

• Reading site plans and creating layout plans for installers

• Work along side accounting department to reconcile past due PO’s for work orders

8/2012 – 07/2013 MUSC – Anesthesia Dept. Charleston, SC

Administrative Specialist

• Answer Phones and greet residents and visitors

• Process expense reports for doctors and residents

• Update daily Operating Room schedule

• Update doctors and residents CV’s

• Sort mail for doctors and residents

• Assist in projects for residents

1/12 – 4/12 Trident Pain Center Charleston, SC

Externship

• Entered insurance claims online with Tricare and Blue Cross Blue Shield

• Performed audits of claim aging reports and billing alerts

• Submitted secondary and work comp paper claims

• Compiled collection account information

• Processed account adjustments

• Coded claims from office notes

• Keyed claims for submission

6/06 – 8/08 Nextel/Sprint – Total Communications Greenville, SC

Service Manager 1/07 - 8/08

Store Manager/Sales Associate 6/06 – 12/06

• Hiring/Training of new employees

• Ordered Inventory

• Assisted District Manager with customer and corporate accounts

• Daily Cash deposit and account reconciliations

• Customer Service on both Sprint and Nextel

• Basic office duties with answering phones, faxing, creating Excel spreadsheets

• In charge of 6 locations with providing service

• Responsible for 12-15 employees

11/04 – 6/06 Nextel – Communications & Electronics Mt Pleasant, SC

Store Manager/Sales Associate (Mt Pleasant and N. Charleston Locations)

• Daily cash deposits and account reconciliation’s

• Customer Service/answering the phones, faxing

• In charge of setting monthly work schedule and time sheets of employees

• Responsible for service parts to be entered in to online submission

• Files kept for all customers and corporate contracts

• Control of insurance claims

• Daily Internet usage to process account activation

Skills:

Daily use of Internet

Experience in Windows

Experience in Excel/Power Point/Word

Customer Service

Management

Accounting

Organizational Skills

Excellent Typing skills (80WPM +)

Inventory Control

Currently have a 4.0 in my college courses

References

Business References

Mike Powell Manager @ TD Bank 703-***-****

Brandi Sawyer H/R Southern Lumber & Millwork 843-***-****

Terrie Burns Program Director of Business Admin. 843-***-****

Personal References

Cathy Agosto 540-***-****

Brittany Black 864-***-****

Freda Morrissey 704-***-****



Contact this candidate