Customer Service Manager
Resume:
Janine Crockett
Moncks Corner, SC 29461
**************@*****.***
Objective: I'm seeking employment with a company that has great opportunity for growth within, and expand my horizons.
Education-
Medical Billing and Coding/Healthcare Reimbursement Virginia College, Charleston, SC Associates Degree March 2012
Business Management (Currently Enrolled) Virginia College, Charleston SC Bachelor’s Degree August 2017
Experience:
2/2016 – 12/2016 Décor Corp. North Charleston, SC
CSR/Warranty/Repair Scheduling
• Answer Phones
• Entering new home flooring orders for Builders
• Writing work orders for warranty and repairs
• Scheduling new installs as well as warranty and repairs for builders and Home Owners
• Reading site plans and creating layout plans for installers
• Work along side accounting department to reconcile past due PO’s for work orders
8/2012 – 07/2013 MUSC – Anesthesia Dept. Charleston, SC
Administrative Specialist
• Answer Phones and greet residents and visitors
• Process expense reports for doctors and residents
• Update daily Operating Room schedule
• Update doctors and residents CV’s
• Sort mail for doctors and residents
• Assist in projects for residents
1/12 – 4/12 Trident Pain Center Charleston, SC
Externship
• Entered insurance claims online with Tricare and Blue Cross Blue Shield
• Performed audits of claim aging reports and billing alerts
• Submitted secondary and work comp paper claims
• Compiled collection account information
• Processed account adjustments
• Coded claims from office notes
• Keyed claims for submission
6/06 – 8/08 Nextel/Sprint – Total Communications Greenville, SC
Service Manager 1/07 - 8/08
Store Manager/Sales Associate 6/06 – 12/06
• Hiring/Training of new employees
• Ordered Inventory
• Assisted District Manager with customer and corporate accounts
• Daily Cash deposit and account reconciliations
• Customer Service on both Sprint and Nextel
• Basic office duties with answering phones, faxing, creating Excel spreadsheets
• In charge of 6 locations with providing service
• Responsible for 12-15 employees
11/04 – 6/06 Nextel – Communications & Electronics Mt Pleasant, SC
Store Manager/Sales Associate (Mt Pleasant and N. Charleston Locations)
• Daily cash deposits and account reconciliation’s
• Customer Service/answering the phones, faxing
• In charge of setting monthly work schedule and time sheets of employees
• Responsible for service parts to be entered in to online submission
• Files kept for all customers and corporate contracts
• Control of insurance claims
• Daily Internet usage to process account activation
Skills:
Daily use of Internet
Experience in Windows
Experience in Excel/Power Point/Word
Customer Service
Management
Accounting
Organizational Skills
Excellent Typing skills (80WPM +)
Inventory Control
Currently have a 4.0 in my college courses
References
Business References
Mike Powell Manager @ TD Bank 703-***-****
Brandi Sawyer H/R Southern Lumber & Millwork 843-***-****
Terrie Burns Program Director of Business Admin. 843-***-****
Personal References
Cathy Agosto 540-***-****
Brittany Black 864-***-****
Freda Morrissey 704-***-****
Contact this candidate