Raymond L. Walker

**** ******** **. ***. *

Raleigh, NC 27615

OBJECTIVE: My objective as a Network Data Engineer will be to obtain my CCIE and continue to advance in Network Data and Cloud Computing Technologies.

EDUCATION

Bachelor’s Degree in Information Technology expected to graduate in 2017

Strayer University, Raleigh, NC

Studying for my CCNA certification expected to complete in 2017

SOFTWARE SKILLS

Proficient with Remedy Software and Unified Desk Top ticking system, the ability build new cases and develop task for local exchange carriers

Proficient with Terminal Emulator programs such as Putty and Jump Server, the ability to execute show commands to trouble shoot interface port and network status on switches routers via SSH and Telnet or trace route or ping.

Microsoft Office 2016 Word, PowerPoint, Access, Excel, Outlook advanced functions

WORK EXPERIENCE

AT&T Durham N.C

Network/Data Engineer March 2015- Present

Network Operation Center

Respond to Trap Alarms generated by UD monitoring systems, perform trouble analysis, and level two troubleshooting for switches routers and some core devices. For Georgia, Tennessee, Amtrak, and California.

Work with Unified Desk Top (UD) and Remedy ticketing system, be the customer liaison for layer 2 trouble shooting, and the main contact for customer throughout all layer 2 issues.

Working with a team in a NOC environment ensuring SLA’s are met and network stability issues are maintained on all networks.

Conduct customer follow ups to ensure customers support requests have been completed and network is stable.

Communicate and coordinate trouble shooting events with third party Support vendors such as Verizon, Cisco and Century Link, including our own AT&T service techs.

Cisco Systems

Customer Service Engineer Durham N.C

Bank of America July 2014-Febuary 2015

Network Operation Center

Work with Remedy ticketing system, be the customer liaison for Tier 1, and be the main contact for the customer throughout the ticket cycle.

Working with a team in a NOC environment ensuring SLA’s are met in response to events and Bank of America’s customer requests.

Conduct customer follow up to ensure Bank of America customer support requests have been completed to the customer’s satisfaction.

Communicate and coordinate with third party Support Telco vendors such as Verizon and AT&T.

Respond to events generated by MAP monitoring systems, perform trouble analysis, and perform level one troubleshooting.

AT&T

Specialist Customer Service

Tier 1 Universal Group Durham, NC

GCSC Global Customer Service June 2012 - July 2014

Router and circuit testing

Process orders using trouble ticketing systems and utilize web based applications.

Worked with AVOICES Technology and, VOIP.

Verify the functionality of hardware, software and infrastructure

Requirements to include, test equipment components, and associate systems

Also ensure successful operations to network.

Troubleshoot Cisco routers, understanding of OSI networking concepts, TCP /IP protocol.

Museum of History Raleigh, NC

November 2010- June 2012

Security

Surveillance camera operation and security patrol

Troubleshoot camera and equipment.

Demonstrate good judgment on security matters

Extensive customer relations, hundreds of patrons per day

Emergency awareness, preparedness, and attention to detail

Accurate Machine & Tools Raleigh, NC

October 2006 - March 2008

CNC Operator /Programmer

Lead person second shift

G-code programmer for high precision parts

Set-up and operation on all prototype and production run components

Complete production documentation and progress reports

Carolina Mechanical Services Durham, NC

August 2005-October 2006

Designed and Proto Type Machining

Develop sequence machining operations for BE aerospace products, and tool purchasing

Computer aided manufacturing software operation - tool design complying with customer specifications

Edit G-code programs for all prototype components

Texas Hydraulics Temple, TX

August 2004 - August 2005

Tool Design, Tool Preset, and Parlec Tool Setter

Program and Operator

Preset CNC machine tooling and post tool dimension to CNC Lathes and Vertical Milling machines set up machining and tooling procedures for manufacturing department

Purchase precision cutters and holders for CNC machines, per customer specifications and design

Implemented an SPC (statistical process control) program that provided supplier “dock to stock” certification at a considerable savings of time and money. Implemented gauge R&R (repeatability and reproducibility) studies, and ensured manufacturing processes stayed within normal control limits.

Praxair Surface Technology Orangeburg, NY

September 1998- March 2004

Material Code Inspector

Maintained and controlled the quality management system and monitored the quality manufacturing process

Performed First Article Inspections (FAI) and product certifications. Controlled and coordinated the

Production Part Approval

Performed internal and supplier audits in accordance with ISO 9001, ISO14001, and automotive technical standard ISO 9001 / TS 16949

Programmed Coordinate Measuring Machine (CMM), utilizing 3D (three dimensional) programming.

Contact this candidate