Technician Customer Service

Stafford Tureaud III

Astute, efficiency oriented and a keen study...

Gretna, LA 70053

**********@*****.*** - 337-***-****

To obtain a challenging position that will utilize both my educational background and professional experience to contribute to the goals of the organization. I aspire to simultaneously obtain excellent opportunities for career development and personal growth. I furthermore believe that I can provide your reputable organization with a valuable asset, which can be equally beneficial.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Plant Engineer

Starr Textile Services - Harahan, LA - November 2015 to Present As a stationary engineer, I am responsible for operating and maintaining stationary engines and mechanical equipment, such as steam engines, air compressors, generators, motors, turbines, and steam boilers, to provide utilities, such as light, heat, or power, for buildings and industrial processes. Reading meters and gauges or automatic recording devices at specified intervals to verify operating conditions. Recording data, such as temperature of equipment, hours of operation, fuel consumed, temperature or pressure, water levels, analysis of flue gases, voltage load, and generator balance. Adjustment of manual controls or overrides automatic controls to bring equipment into recommended or prescribed operating ranges, switch to backup equipment or systems, or to shut down equipment. Visually inspecting equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication. Maintaining equipment by tightening fittings, repacking bearings, replacing packing glands, gaskets, valves, recorders, and gauges, and cleaning or replacing burners or other components, using handtools, power tools, MIG/SMAW welding and metal fabrication. Along with performing water titration tests and pour chemical additives, such as water softener, into treatment tank to prevent scale buildup and to clean boiler lines. HVAC system testing, inspection and maintenance.

Automotive Technician

Royal Honda - Metairie, LA - May 2015 to November 2015 As a Honda technician, my sole responsibilities are to ensure customer satisfaction, quality repair and preventive assessments of assigned vehicles. The range of work has included: internal engine component replacement, maintenance replacement of drivetrain and suspension components, mechanical and electrical diagnosis of complaints, alignments, replacement of tires and stock Honda accessory installation. Interaction with customers is also required, during which strong verbal skills are utilized to take the information gather during vehicle inspections to then be transcribed and translated to the customer. It is also required for Honda technicians to frequently test via online university modules; The information provided is specific to Honda and covers all aspects of essential knowledge expected from a technician. Automotive Technician

Honda of Slidell - Slidell, LA - October 2014 to May 2015 Responsibilities:

As a Honda technician, my sole responsibilities are to ensure customer satisfaction, quality repair and preventive assessments of assigned vehicles. The range of work has included: internal engine component replacement, maintenance replacement of drivetrain and suspension components, mechanical and electrical diagnosis of complaints, alignments, replacement of tires and stock Honda accessory installation. It is also required for Honda technicians to frequently test via online university modules; The information provided is specific to Honda and covers all aspects of essential knowledge expected from a technician. Automotive Technician

Moss Honda - Lafayette, LA - June 2012 to October 2014 Responsibilities:

As a Honda technician, my sole responsibilities are to ensure customer satisfaction, quality repair and preventive assessments of assigned vehicles. The range of work has included: internal engine component replacement, maintenance replacement of drivetrain and suspension components, mechanical and electrical diagnosis of complaints, alignments, replacement of tires and stock Honda accessory installation. It is also required for Honda technicians to frequently test via online university modules; The information provided is specific to Honda and covers all aspects of essential knowledge expected from a technician. Patrol Deputy/ FTO/ S.W.A.T. Member

Iberia Parish Sheriff Office - New Iberia, LA - October 2009 to June 2012 As a proactive uniformed criminal patrol deputy, I was responsible for deterrence of crime and violations, protection of civilians along with their property and apprehension of violators in accordance to Louisiana Criminal Law. Entrance into the Patrol Division required attendance and completion of the Acadiana Law Enforcement Training Academy. During this academy essential functions of law enforcement were taught, including: meticulous report writing skills, Louisiana Peace Officer Standards and Training Council testing, understanding and comprehension of the Louisiana Revised Statues, defensive tactics and physical training. In the process of apprehension, all of which is dictated by Iberia Parish Sheriff Office policy and procedure, I was responsible for gathering evidence and assessing the victims complaint. This information was then compared against Louisiana's Revised Statutes and based on officer discretion to determine whether a violation occurred. If a violation has occurred, given the situation, and the suspect is in custody they are then placed under arrest and transported to jail. However, if the suspect is not in presence an arrest warrant is filed and attached to a detailed report which is approved by the superior officer. Following the detention of the suspect, a court date (depending on the location of the violation, either Iberia Parish Court or Iberia City Court) is issued and requires my appearance to testify as a witness of the state. I was assigned as a Field Training Officer, wherein I would train and acclimate new recruited deputies to the standardized Iberia Parish Sheriff Office policies and procedures along with the requirements and duties for law enforcement. Every deputy in training placed in the Field Training Officer program for 14 weeks. The officer in training would then be assigned a separate FTO for 4 phases, until completion. Depending on which phase I was assigned as per the FTO coordinator, I was responsible for the deputy in trainings action, issuing verbal and written tests on policy and procedure, gathering explicit information on the deputy in training while performing his or her duties, and then filing weekly assessments on their performance. This information was subjected for review to myself and the FTO coordinators experience as a law enforcement officer. The officers in training would then be given a score either allowing them to continue or be terminated from the program. I was also an active member with Special Weapons And Tactics. This included rapid response, developmental team work training, coordination and critical thinking assessment to situation surpassing uniformed criminal patrol deputies abilities. Consideration for this position was based on oral board review of ranking officers, a physical assessment and demonstration of firearm efficiency. Team members were expected to train mentally, physically and tactfully on a constant schedule. This self discipline is then applied during team practices. Parts Service Manager

Autozone - Lafayette, LA - 2008 to 2009

Responsibilities:

As a Parts Service Manager, I was responsible for managing employees in regards to their duty assignments, daily in-store proficiency and customer service representation. I was given daily store sales goals by the Store Manager and was expected to provide progress reports. I was responsible for store product configuration, promotions of new products and up-sale opportunities. Another aspect of my position included monitoring of monetary transactions; This involved depositing and accounting. Delivery Driver

FedEx Home Delivery - Lafayette, LA - 2007 to 2008 Responsibilities:

As a Delivery Driver, I was responsible for loading and quality assurance of assigned packages. A package inventory and logistic assessment was presented after loading. It was then our duty to map the most efficient route throughout Lafayette Parish. Being that every package was time sensitive, it was imperative that our performance be profound. Automotive driving training was a mandatory requirement. EDUCATION

Microbiology/Chemistry

University of Louisiana-Lafayette - Lafayette, LA

2001 to 2009

SKILLS

3 phase wiring (low/high voltage), AC/DC inverter programming, electric motor wiring, PLC operation, MIG/ SMAW welding, metal fabrication; knowledge of hydraulic, pneumatic, steam, electrical and mechanical systems. (2 years), Proficiency with word processing systems, Adobe software, proficiency with Windows and Linux/Unix OS which includes software manipulation, experience with PC hardware and software installation (maintenance and troubleshooting), experience with PC internal component installation/repair, also experience with Windows network protocol, initialization and maintenance (2 years)

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