Resume

Sign in

Microsoft Office Active Directory

Location:
Plymouth, Massachusetts, United States
Posted:
January 23, 2017

Contact this candidate

PERSONAL PROFILE

Solution-oriented, customer-focused, A+certified computer consultant with 14 years of experience in computer repair, technincal trouble-shooting, end-user service, network installation and maintenance. skilled in supporting software and hardware systems, performing equipment upgrades and emergency repair services. Great people skills and ability to translate complicated techno-speak into plain English. Developed a series of end-user educational courses called ”Wrestling With Computers” and write and host a local television show under the same name.

WORK EXPERIENCE

2002 - PRESENT Owner/Computer Consultant Brewster PC Solutions

BBB A-Rating

Symantec, Carbonite, Microsoft Partner

Small business owner providing hardware/software installation and support for individuals, small businesses and mid-range companies.

Performs on-site repairs and preventive maintenance on personal and business computers, including desktops and laptops. Analyzes technical problems and quickly resolves customer problems in a timely and courteous fashion.

Provides monthy, bi-monthly or quarterly maintenance on computers and network servers for a wide variety of businesses. Includes monitoring updates, backup, hardware, spyware/virus, network infratructure, exchange and complete systems.

Installs and maintains server networks both on-site and through remote access. Familiar with Server 2008, 2011, 2012 and Exchange/ Active Directory.

Proficient in Dell Systems, HP and others, Microsoft Office implementation and training, Exchange, active directory, IOS and iPad integration to name a few.

Clients: PAC-TV, Pilgrim Hall Museum, Crayon College, Mayflower Society, Hilton Garden Inn, Holidy Inn, Clarke Plumbing, Star Engineering, Cliffhangers, Tamarack, Outback Engineering, One-Stop Painting, Dr. Harry Messier, DDS, Patrick Cooke, Esq. ... to name a few.

Launched Wrestling with Computers, a series of end-user training courses for individuals and small businesses. Topics include: ”Safety on the Internet, ”Managing your Inbox”, ”Computers for Seniors”, ”Getting the Most out of Outlook” and more.

Writes and hosts a half-hour local TV show also called Wrestling with Computers. Topics include: Keeping your Kids Safe on the Internet, Why You Must Backup, Strengthening Your Security, Cyber Bullying (with Dr. Gary Maestas, Superintendant of Schools), Technology in Schools (with Gary Costin), Stopping Security Breaches and more.

2002-2005 Desktop Support Analog Devices, Inc.

Provided on-call PC support for Norwood campus of 650 users

Performed network administration functions, set up network user accounts/permissions and reset passwords. Diagnosed and solved problems for both hardware and software for desktop and laptops.

Reduced problem response time by 75% and user downtime by 50%.

Developed and conducted Microsoft Office training courses and created easy-to-understand technical documentation for non-technical and technical users.

1988-2002 Supervising Foreman Bartlett Tree Experts

Supervised a ground crew of 10-15 men

Interviewed and hired potential employees

Responsible for safety and production

EDUCATIONAL BACKGROUND

2002 Clark University Certification in Computer Support

1988 University of New Hampshire- Associates Degree Forest Technology

Member of

Plymouth 400, Inc. Board of Directors

Plymouth Area Chamber of Commerce

East Coast Connectors BNI President

Plymouth Town Meeting Representative

Plymouth Harbor Committee Member

Chairman, Quincy High School Technology Advisory Board

Plymouth School System Technology Committee

BBB A+

ADDITIONAL INFORMATION

Go to https://www.youtube.com/watch?v=RdT1SYYQT9Y or https://youtu.be/bWRb0MbAN1A for a sample of my ”Wrestling with Computers” TV show.

Visit www.brewsterpcsolutions.com for a more comprehensive look of what I do.



Contact this candidate