Customer Service Representative

University of North Carolina at Charlotte May ****

Bachelor of Science and Business Administration in Operations Supply Chain Management GPA: 3.71 / 4.00

Bachelor of Science and Business Administration in Marketing Analytics

Business Honors Program

WORK EXPERIENCE

Supply Chain Analyst for SABIC Innovative Plastics Mar. 2015 – Aug. 2016

•Created the weekly Import Report for the Logistics department; kept up-to-date records of over 300 different resin imports from Asia, Europe, and South America; supported communication with affiliates.

•Worked alongside the Exports team by stock matching various orders with other shipments to improve logistical efficiency; Compile work flows and repack orders; Combine shipments and carriers when appropriate.

•Customer service representative of the largest customer for SABIC supplies; handle customer discrepancies; created purchase orders, sample orders, freight claims, and record keeping of various documents.

•Collaborated with over twenty warehouses ordering supplies, while also paying vendors for services such as utilities, storage, and labor wages.

•Reconciliation project to finalize yearly shipments through-out North America.

Camp Counselor for Raleigh Parks, Recreation, and Cultural Resources June 2014 – Aug. 2014

•Prepared weekly camp schedules for the children while also inventing and leading day-to-day activities such as games, team-building events, arts and crafts, hikes, and songs.

•Created a positive, safe, and friendly environment for children; trained in first aid, participated in giving swimming lessons to campers.

LEADERSHIP AND VOLUNTEER EXPERIENCE

President (2015) of the American Marketing Association, Vice President (2014) Aug. 2014 – May 2016

•Increased attendance to over 50 active members; plan and conduct meetings on a bi-weekly basis; oversee on-campus marketing projects with local businesses; Speaker panels, networking events, established professional contacts with the Charlotte AMA chapter; lead certification workshops for students and agency tours.

•(VP) Constructed budget, itinerary, SGA grant application, competition submissions for New Orleans collegiate conference.

Stock Market Club Marketing Chair (2015) Treasurer (2014) Aug. 2014 – Current

• Established 40 active members to compete in competition; Handle the finances of the club’s activities such as dues, social outings, and T-shirts.

UNCC APICS Member Spring 2016 - Current

• Member since Spring 2015, working towards APICS Certified in Production and Inventory Management (CPIM)

Second Harvest Food Bank Metrolina Fall 2014

•Volunteered 40 hours to this non-for-profit to better address the problem of hunger in North Carolina. Worked primarily in the warehouse, leading groups, moving creates, sorting house hold items and assembling care packages.

SKILLS

•SAS miner SAS Guide experience

•Proficient in Microsoft Analytical Platform System

•Proficient in Microsoft Excel, PowerPoint, Word, Access

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