***** ****** ***** ******* *** ****

Pearland, TX 77584

832-***-****

acyfmy@r.postjobfree.com

ARNONSIA JONES

EDUCATION

BACHELOR OF SCIENCE- INTERDISCIPLINARY STUDIES (PSYCHOLOGY MINOR) - UNIVERSITY OF HOUSTON-DOWNTOWN: DECEMBER 2015

PROFESSIONAL EXPERIENCE

SUBSTITUTE, ALVIN INDEPENDENT SCHOOL DISTRICT

August 2016- Current

Responsible for providing instruction, managing the classroom environment, and promote student learning in the absence of the regular classroom teacher.

PHYSICIAN SCHEDULER, HOUSTON METHODIST HOSPITAL

January 2015-March 2016

Developed Quality Auditing and Training Matrix

Facilitated team meetings

Audited recorded calls and patient accounts as requested by management

Compiled a trend report based on the audited calls and communicates any ideas and suggestions to improve scheduling procedures

Served as liaison between physicians and future, current, and former patients

Managed 95-105 calls per day

Scheduled appointments per practice protocol

Maintained current knowledge of all participating health plans and levels of coverage

Verified patient demographic information at time of scheduling appointment and enters into billing system per practice protocol with 100% accuracy

Adhered to hospital and departmental policies concerning confidentiality and release of information

Trained new hire employees as requested by management

SENIOR ADMITTING INTERVIEWER, CHI ST LUKES BAYLOR HOSPITAL

September 2010- December 2013

Ensured timely, proper and efficient collection of patient demographic information and also updated patients’ files.

Asserted complete oversight in assuring Verification, pre-certification and terms of various insurance plans and benefits.

Discussed cost estimates and payment requirements,

Calculated expected patient liability

Collected financial amounts due and provided information regarding available payment plan options

Reviewed ABN, MSPQ, account review and any other barriers to financial clearance with patients as needed

Timely managed work lists for accounts requiring pre-authorization

Obtained pre-authorization through on-line web portals and tools

Accurately documented all reference, pre-authorization numbers, along with any dialogue between myself, the payor and the patient

LEASING CONSULTANT, RIVERSTONE

April 2010- September 2010

Maintained a strong closing ratio

Managed site marketing programs incorporating direct mail, social media, advertising, competitive analysis, and other viable avenues of reaching potential residents

Managed administrative functions that included guiding new residents through the application and move-in process, performing background / credit checks, writing up leasing contracts

Created and maintained excellent and ongoing relationships with potential and current residents

Answered questions and show apartments to potential residents to define what they wanted

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