Customer Service Data Entry

CARALINE CUELL

*** ******** ******

Toronto, ON M6S 3X7

647-***-**** Email: **************@*****.***

OBJECTIVE: To join a team of professionals in contributing to the growth of the organization while balancing the needs of all stakeholders.

Highlights

Over 10 years of experience in an Office Environment and Call Centre Environment

Strong computer skills i.e. Word, Excel, Power Point and MS Outlook with both PCs and Macs

Income Manager & MailChimp

Excellent organizational skills, with the ability to prioritize, schedule and perform multiple complex tasks

Exceptional client relation skills as demonstrated through providing support to a diverse clientele using calendar management via Outlook

Excellent verbal and written communication skills dealing with varied clients using multiple line switchboard. Familiar with Quick Books Pro and Great Plains

Professional Experience

Contracts through and at Randstad, Lannick and other temporary agencies – Dec 2015 to Present

Ongoing Reception/customer service taking inbound/outbound calls in non profit and not for profit environment,

data entry, and reception duties. A/P, A/R temporary positions at Randstad downtown and other clients.

Loft Community Services (Access Point & Crosslinks Seniors Supportive Housing Services)

September 2015 – November 2015 - (Contract)

Data Entry. Working in a call centre environment, contacting people regarding housing needs, entering information from old database into new one, updating spreadsheets, logging expenses, and various administrative tasks as assigned.

Arcturus Realty – (Contract) Aug 2015 – Sept 2015

Entering and uploading purchase orders in to JDE. Informing people of where various properties are located.

Other administrative tasks.

Randstad Canada – Working directly at Randstad Downtown - (Contract) June 2015 – Aug 2015

Handle incoming calls, emails and correspondence. Entering hot Job orders in company websites. Responding to customer support inquiries. Manage board/meeting room schedules. Maintain the board/meeting room condition and setup as required. Arrange courier services and outgoing/incoming mail. Assist recruiters by per screening resumes, communicating candidate arrival. Ongoing administrative support as needed.

Loft Community Services - Client Accounts Coordinator/Data Entry – (Contract)

November 2014 – March 2015

Inbound/Outbound environment. Working in conjunction with the case workers and staff in the mental health sector, contacting people and/or their case worker who are on the waitlist for subsidized housing geared specifically for people with various mental challenges. Reviewing applications with them and updating the database accordingly. Transferring sensitive information of clients from old files into the new files. Working with CAMH, COTA, St. Josephs, Gerstein Centre, Fred Victor, CMHA, Elizabeth Fry and Salvation Army.

Administrative Assistant - Dying With Dignity Canada Nov 2013 - Oct 2014

Supporting the office operations, staff, volunteers, maintaining and updating donor database. Assisting with implementation of various projects and events including coordinating materials as well as assisting with logistics and administration. Fulfilling material orders for events scheduled in various provinces. Working with the event facilitators during the events. Answering phones and directing the calls accordingly. Scheduling courier pickups, ordering office supplies, office support services as required.

Receptionist/Admin/Data Entry – Randstad Canada (contracts) July 2013 – Nov 2013

Various reception/admin and front desk management roles at Randstad Head Office other Randstad clients.

Office Admin/Reception – Randstad Canada – (Contract) January 2013 – July 2013

Administration and Renewals of New Consultant Contracts. Daily Liaison with 3rd Party Vendors in helping them with any time sheet issues their consultants may have while working in conjunction with the customer service team.

Account Coordinator - Bevertec CST Inc. (Contract) April 2012– December 2012

Tracking of sales activity, composition of reports. Organizing and maintaining outlook calendars. Booking travel & submitting expenses on line for VP of Operations and other senior sales executives. Pre-screening resumes, reference checks, coaching and helping people update their resumes. Setup interviews with potential candidates for VP of Operations. Update and maintain client and candidate records and documentation for VP of Operations. Preparing training manuals along with welcome packages for new hires. Corporate accounts receivables.

Client Account Coordinator - Timothy Eaton Church Food bank September 2009–April 2012

Receiving, registering, interviewing clients and updating their records. Mentoring and helping people with their resumes. Contacting the clients on a regular basis ensuring that they keep updated with their job search therefore empowering them to integrate themselves into society.

Account Manager Assistant –Procom Consultants Group (Contract) July 2008 – July 2009

Communication of process to Clients (Payroll, initial contract sign up, extensions, invoices, time sheets).

Accounts Receivables, responsible for follow up with clients and collection of outstanding invoices.

Reference checks, setting up new contracts, employee letters etc., and preparation of Clients reports on contractors end dates, pay rates. Organizing and maintaining outlook calendars. Booking travel & submitting expenses on line for VP of Operations and other senior sales executives. Back-up reception.

Executive Branch Administrator – CNC Global/Sapphire November 2003 – June 2008

Front Desk Management, co-ordination and control of confidential and sensitive material from senior officers to clients and personnel. Assisting Sr. recruiters with sourcing of new resumes for their clients, reference checks, maintenance of contracts and contract extensions.

Researching market trends and information, presenting material at meetings. Tracking sales activity Composition of reports for presentation to stake holders. Organizing and maintaining Outlook Calendars.

Website Maintenance. Pre-screening and rotation of resumes. Travel Arrangements.

Accounts receivables dealing with key account contacts coordinating consultant payments with invoice activity.

EDUCATON

Conflict Resolution course at George Brown College. Completion of Priority Management™ course.

Shaw College Course: Telephone

Techniques Centennial College Course: Hands on Word Processing, and related Office Procedures Courses.

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