It systems and business analyst, project management

BENJAMIN NICHOLSON

**** *** *** **, *******, WA, 98107 ********.*.*********@*****.***

Profile

Seeking to secure a new challenge with a strong focus on strategic projects, business analysis and management in a global professional services environment headquartered around Seattle. Extensive experience in IT over 14 years, eight of which have been spent operating in a top tier legal environment. I have developed a sound client service work ethic and this, in conjunction with my self- motivation, strong communication, hands on technical capability, knowledge and creative solutions allows me to deliver results to a sophisticated organisation. Areas of Expertise

• Project management skills on scope, design, and deployment

• User Acceptance Testing and pilot deployments

• Understanding of the majority of core legal systems

• Great communication and collaboration skills with peers, management, vendors and clients

• Documentation of Business and IS processes

• Streamlining processes

• Time management to lead an efficient team and implement improvements

• Highly organized with Knowledge Base and documentation

• Understanding of legal framework and requirements

• Create and maintain relationships with vendors and suppliers

• Consistent first class problem investigation, ownership and solid customer issue follow-up Work Experience

Information Systems Analyst July 2008-July 2016

Sullivan & Cromwell LLP – London

• Train and mentor a global IT team of 9 countries, reporting to EU Manager

• Manage European Service Desk ranging from hardware, software and systems

• Standardise global procedures throughout service desk and systems deployment

• Replaced Copitrak(Nikec) print management finance chargeback solution impacting client bills

• Finance / Services / IT printer refresh project & phase out of smaller printers results in cost savings

• Worked with EU finance team to consolidate and reduce EU mobile contract costs

• Mobile Device Management upgrade & migration, ensuring policy compliance and application testing, resulting in increased mobile stability and reduced help desk troubleshooting overhead

• Onboarding process change with HR to streamline local hires within IT systems

• Gather requirements, Evaluate, resolve and develop current and potential business needs (OCR, E-discovery, Client print bill-back, dictation) pitch solutions to Legal, HR, Finance, Secretarial

• Monitor data centre for faults and implement repairs

• Championed knowledge sharing within the IT department

• European project lead for client date site review projects

• Responsible for testing new and existing applications against Windows 64-bit

• Root cause analysis with Microsoft and other vendors resolving system instability

• Accomplished projects such as:

WYSE thin terminal roll-out London - (ongoing)

Audit and roll-out of virus scan change from Symantec to MS Forefront

Desktop systems roll-out and site fit outs across Europe

24 hour European Data Centre power down fault find investigation

Stock audit management and secure environmental disposal of IT inventory with adherence to UK/EU, WEEE, ISO 14001 environmental standards. (Firm expanding ISO 27001 globally.)

Replaced all European PC's to Secure Desktop Environment (XP>XP then XP>Win7)

Manage off site Disaster Recovery equipment, processes, ongoing refresh, co-location

SCCM compliance global initiative, determine fixes, delegate tasks, troubleshooting guide Information Systems Support Analyst February 2007-July 2008 Fried Frank Harris Shriver & Jacobson LLP – London

• Administered European Service Desk

• Managed Microsoft Office template deployments throughout Europe

• Maintained IT documentation for users internally and externally

• Implemented systems such as Track-it service desk, Office In a Box, Data Rooms, McAfee Endpoint Encryption, VPN/Citrix

• Managed the installation of wireless infrastructure IT Network Engineer/Junior Project Management April 2005-July 2006 All Control Technology –Sydney/Wollongong, Australia

• Provided technical pitch support throughout pre and post sales security technology

• Designed and installed IT and security systems throughout private and government organizations

• Developed skills in project management with MS Visio and MS Project software Sales/Merchandiser/Chef/Warehouse Management November 1999-November 2005 BBQ's Galore – Warrawong, Australia

• Developed customer service skills

• Trained, mentored and supervised staff

Education

• MS Excel/Word 2010 Expert 2014

• Time Management Certification 2012

• MCSE Training Course 2008

Bickenhall College – London

• MS Project 2000/2003 Training 2007

• Cisco IP Phone System Maintenance Course 2007

• Bachelor of Information and Communication Technology, Network Management 2005 University of Wollongong, Australia

• Higher School Certificate 1999

Edmund Rice College – Wollongong, Australia

Personal Interests

Hiking, Cycling, Bicycle restoration, Photography, JP Morgan Chase Run, PADI open water diving, Football, Trekking, UK Three Peaks Challenge, London Legal Softball League, Rock-climbing, Canyoning, Caving, Volunteer work, Gardening, Bonsai, Travelling, BBQ's, Perfecting the apple pie. Technical Skills

MS Office Suite, Adobe suite, Bomgar, Android/iOS/BB10, Windows 7/8/2008, Python, C++, JAVA,

.NET, Office VBA Macro Add-ins, SCCM, Juniper, Citrix, RSA, iManage/Hummingbird DMS, DTE, SharePoint, SQL Server, Crystal Reports, Oracle, McAfee Endpoint Encryption, BES, Good for Enterprise, One-X, HP-Webjet admin, Powerbroker, Steadystate, Deepfreeze, WYSE, CCTV/DVR, Access control, cabling.

References

Available on request

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