Administrative Assistant Customer Service

JOANA RIVERA

**** *** **** ****, ******, TX ***38 832-***-**** **************@*******.*** PROFESSIONAL SUMMARY

Administrative Assistant with 10-years in customer service, record keeping and general office management. Well-versed in oral and written communication, multitasking and perseverance to task completion. Proficient in executive support; taking minutes, handling appointments and messages and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. Bilingual,English,Spanish.Highly-motivated, and energetic Administrative Assistant who strives to ensure that all tasks are successfully accomplished within time.Demonstrated ability to: Manage stocks and inventory,Order supplies, Facilitate event registration,Maintain accounting files,Update mailing lists,Support other departments,Provide excellent customer services.

SKILLS

Highly skilled in performing general office tasks Bilingual: Effective verbal and written

including bookkeeping, filing, taking minutes and communication skills in English and

managing records.Able to handle incoming calls, Spanish.Demonstrated ability to work efficiently fax machines, and other automated in a fast paced environment during stressful equipment.Well-versed in organizing calendar, hours. A friendly individual who tactfully and scheduling appointments, keyboarding and diplomatically handles irate client. computers,calendaring and scheduling programs

and Microsoft Office etc.

WORK HISTORY

Shipping & Receiving, 08/2014 to 02/2015

Macy's – Humble, TX

Typical job duties include loading and unloading shipments, taking inventory, organizing displays, and stocking shelves. Additional job duties vary by Macy\'s store location. Shipping and receiving associates must possess the ability to perform manual labor for long periods of time. The ability to lift heavy objects also proves beneficial during the Macy\'s hiring process.

Administrative Support, 06/2006 to Current

Maria\'s Cleaning services – 20931 fox cliff ln

Maintain electronic receipts.Provided owner with inventory and prepared supply order.Searched and set new appointments with new clients and prepared estimates.Coordinate employees to maintain schedule for daily house cleanings.Assisted with time management of 15 employees.Help with checks and checks distribution.Contacted clients with customer review for customer reviews and customer satisfaction.

PROFESSIONAL SUMMARY

Administrative Assistant with 10-years in customer service, record keeping and general office management. Well-versed in oral and written communication, multitasking and perseverance to task completion. Proficient in executive support; taking minutes, handling appointments and messages and writing correspondence. background in MS Word, Excel, PowerPoint and Outlook. Bilingual,English,Spanish.Highly-motivated, and energetic Administrative Assistant who strives to ensure that all tasks are successfully accomplished within time.Demonstrated ability to: Manage stocks and inventory,Order supplies, Facilitate event registration,Maintain accounting files,Update mailing lists,Support other departments,Provide excellent customer services.

WORK HISTORY

Shipping & Receiving, 08/2014 to 02/2015

Macy's – Humble, TX

Typical job duties include loading and unloading shipments, taking inventory, organizing displays, and stocking shelves. Additional job duties vary by Macy\'s store location. Shipping and receiving associates must possess the ability to perform manual labor for long periods of time. The ability to lift heavy objects also proves beneficial during the Macy\'s hiring process.

Administrative Support, 06/2007 to 05/2016

Maria\'s Cleaning services – 20931 fox cliff ln

Maintain electronic receipts.Provided owner with inventory and prepared supply order.Searched and set new appointments with new clients and prepared estimates.Coordinate employees to maintain schedule for daily house cleanings.Assisted with time management of 15 employees.Help with checks and checks distribution.Contacted clients with customer review for customer reviews and customer satisfaction.

EDUCATION

High School Diploma: 2013 Southeastern High School - Miramar, FL

REFERENCES

Manager: Maria Espinal

Cell phone:210-***-****

Work phone:713-***-****

Address: 20931 fox cliff Ln Humble, Tx 77338

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