Customer Service Technician

503-***-**** **********@****.***

Kent Becktold

Objective

Utilize skills and experience in a secure position with a high quality company

Experience

July 1995 - January 2017

North Santiam Paving

Stayton, OR

Equipment Operator – Paving Foreman

Safe operation of various types of large and small equipment related to road construction work

Light and heavy truck and equipment repair including diagnose and repair auto and truck systems; inspect and test vehicles to identify necessary repairs

Complete repairs on job site and in company repair shop

Supervise and coordinate road crew members and operations in performing road and grade work and paving operations

Complete necessary paperwork on work projects and service repairs

Provide excellent customer service and communication in all duties

Dec. 1989 - July 1995

Trowbridge Auto Service

Salem, OR

Automotive Technician

Automotive and heavy truck repair; diagnose and repair vehicle automotive systems including engine, steering, suspension, brakes and other systems and components

Utilize precision measuring devices in mechanical repair work

Use machine tools in automotive and related vehicle repair, including Ammco brake lathe

Automatic and manual transmission remove, replace and repair as necessary

Mar. 1987 – Nov. 1989

North Salem Midas

Salem, OR

Shop Manager and Automotive Technician

Manage muffler and brakes repair shop

Diagnose and complete automotive and truck repairs, including engine, steering, suspension, brakes, oil changes, and brake, rotor and muffler replacements

Use machine tools in automotive and related vehicle repair, including Ammco brake lathe

Manage and coordinate daily operations, multitasking and using excellent verbal and written communication

Provide excellent customer service to public

Mar. 1985 – Feb. 1987

Teague Dodge Dealership

Salem, OR

Automotive Technician

Vehicle repair and maintenance in accordance with dealer and factory standards

Diagnose and repair vehicles automotive systems, including engine, steering, suspension, brakes and other systems to required specifications

Inspect and test vehicles to determine necessary repairs

Use machine tools in automotive and related vehicle repair, including Ammco brake lathe

Automatic and manual transmission removal, replace and repair as necessary

Provide excellent customer service to public and dealership staff

Feb. 1981 – March 1985 U.S. Army Fort Lewis, WA

Recovery Specialist

Military heavy equipment recovery

Repair and maintain heavy equipment

Education and Training

North Salem High School, 1977 - 1980 GED Salem, OR

ASE certification from March 1985 – May 1995

Skills

Extensive knowledge and skills of vehicle repair procedures

Experience with various equipment and tools such as power construction equipment, pneumatic tools, precision measuring devices, voltmeter and ohmmeter; and welding equipment

Gas and wire feed welding and use of other automotive equipment

Excellent communication skills and customer service skills

Strong organizational skills and detailed oriented

Demonstrated ability and focus on safety and safe operations in all positions

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