Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

NEKITA

LITTLEFIELD

**** ****** ****, ********, ** 38135 (C) 901-***-**** ******************@*****.*** Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. I am a reliable Customer Service Representative with extensive track record in a demanding sales environment that's dedicated and motivated to maintain customer satisfaction and contribute to company success. I am solid team player with an upbeat positive attitude that will go above and beyond my company. Training and development

Excellent time management

Skilled multi-tasker

Merchandising

Stocking

Shipment processing

Motivated team player

OSHA standards

Material handling

Microsoft Office

Deadline-driven

Customer-oriented

Active listening skills

Consistently meets sales goals

Credit card transactions

Retail sales

MARCH 2007-DECEMBER 2009

Head Cashier Shoe Carnival Cordova TN

Assist customers in a timely manner and handled large amounts of money. Maintained up to date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Greeted customers entering the store to ascertain what each customer wanted or needed. NOVEMBER 2009-OCTOBER 2013

Material Handler Federal Express Memphis TN

Processed heavy loads of freight to release shipments. Unloaded and loaded products and freight for shipping. Operated shipping system efficiently and accurately. Worked at a fast pace to meet tight deadlines. Stacked and stored pallets at the end of my shift to ensure a EDUCATION

clean and work safe environment.

SEPTEMBER 2013-MARCH 2015

Customer Service Represenative Lowes Home Improvement Bartlett TN Assessed customer needs and responded to questions. Cleaned and straightened work area, issued receipts for purchases and gifts, bagged merchandise by following standard procedures and operated cash registers with proficiency. Greet every customer that enters the store. MARCH 2015-CURRENT

Customer Service Represenative Fedex Office Memphis TN Trained new employees. I have earned a numerous number of rewards and top seller. Developed highly empathetic client relationships. I have worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Gathered, logged and monitored all shipping data. E-mailed suppliers, carriers and customers with shipping and production updates. 2007

High School Diploma:

Bolton High School Arlington TN

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