Customer Service Manager

Bryan Blodget

*** ****** ***** **. ***********, LA 70592 ● 806-***-**** ● *******@*******.***

Objective

To obtain employment in a leadership role and diversify my skills within manufacturing operations of an aggressive company. During this opportunity, I would like to acquire additional experience within the firm and make significant contributions to the success of the organization through increasing production and revenue while minimizing expenses.

Profile

Highly-motivated and knowledgeable California State University business graduate with technical training and experience in manufacturing operations management. Reliable and efficient with projects and deadlines. Skilled at organizing, teaching and managing groups. Proficient in diagnostics and mechanical ability. Team player with polished communication skills: verbal, written, interpersonal and presentations. Experienced in production management, operating efficiencies, inventory management for one of the world’s largest oilfield service chemical companies.

Professional Experience

Multi-Chem, a Halliburton Service July 2016- Present

Manufacturing Operations Manager

Oversee manufacturing operations of four manufacturing facilities

P&L responsibility- annual budget of $50+ million with a CapEx budget of $10+ million

Coordinate production efforts across facilities to maximize product availability

Participation in strategic direction of manufacturing

Accountable for compliance with company policies and procedures

Responsible overall manufacturing operations including planning, financial management, asset management, HSE, staffing, quality and customer service.

Led the rebuild and stabilization of manufacturing group after the oil and gas crash

Managed group of 50 + employees across 4 manufacturing sites

Multi-Chem, a Halliburton Service, Maurice, LA April 2013- July 2016

Production Manager Acadiana Plant

Supervised crew of up to 11 employees

Participated in design, construction and startup of the Gulf Coast region manufacturing facility

Utilized equipment and crew to maximize efficiency and safe operation of the facility

Organized and tracked daily production goals

Tracked and maintained inventory

Ensure compliance with ISO 9001 and 14001 certification

Effective communication with facility administration

Ensured quality products were delivered on time, every time with zero lead time for service critical needs

Multi-Chem, a Halliburton Service, Denver City, TX March 2011- April 2013

Plant Manager of Acrolein stock point

Managed plant operations and handled the most hazardous chemical in Halliburton’s product line without incident

Conducted and managed acrolein transfer from ISO transport tanks to field containers

P&L responsibility- $5+ million annually

Regulatory compliance including PSM, OSHA, TCEQ, DOT, Dept. of Homeland Security.

Acrolein container cleaning and maintenance

Quality control verification

Managed facility safety program, plant maintenance, fleet tracking

Operated facility to the highest possible standards to minimize environmental impact on the surrounding area

Gilmore Heating and Air, Placerville, CA June 2009- February 2011

Service Technician for El Dorado County’s largest Heating and Air Company.

Troubleshooting and repair of HVAC units including electrical and mechanical components.

Performed preventative maintenance on HVAC equipment.

Effectively communicated with clients about repairs and up-selling of products and services.

Maintained proper inventory on service vehicle.

Communicate with technical support and management to solve complex issues.

Train new technicians on communication and company procedures.

Built client interest in equipment replacement

Provided recommendations to sales team.

US Bank, El Dorado Hills, CA January 2008-June 2008

In-Store Personal Banker 1 for the 6th largest commercial bank in the United States.

Accountable for sales and service activities for an in-store branch.

Proactively seeking new customers through in-store marketing and prospecting.

Opening of new accounts, teller transactions, sells and cross-selling bank products and services.

Resolve complex customer service issues.

Self Employed Insurance Sales April 2007-November 2007

Insurance Agent provided customized health and life insurance plans to individuals and families.

Outside sales of health and life insurance to individuals.

Top 5 of 30 new agents across the country.

Kawasaki of Bakersfield, Bakersfield, CA March 2001-February 2007

Service Manager/ Lead Technician for Bakersfield’s #1 motorcycle dealership.

Customer service: Effective communication and resolving customer issues.

Oversaw and organized the daily flow of business in the service department.

Developed and implemented processes to increase productivity and consistency of the department.

Managed technicians by maintaining open lines of communication.

Trained technicians on complicated and difficult tasks.

Handled the unexpected while balancing the needs of the customer and those of the shop.

Maintained and developed a clean and organized shop.

Education

California State University Bakersfield, Bakersfield, CA

Bachelor of Science: Business Administration-Finance and Marketing, 2006

Graduated Cum Laude

Bakersfield College, Bakersfield, CA

Associate of Arts: Business Administration, 2004

Graduated Cum Laude, Dean’s List

Motorcycle Mechanics Institute, Phoenix, AZ

Factory Certified by Honda, Yamaha, Kawasaki, 2000

Honors: Top Technician, Perfect Attendance, Dean’s List.

Special Training

Halliburton Financial and BLD Executive classes, Hazardous Waste Handling, Chemical/Physical Hazards of Corrosives, Oxidizers/Carcinogens, General Electrical Safety, Emergency Response, Accident/Near Miss Reporting, Respirator Fit, Forklift Certified, Confined Space, Hydrogen Sulfide Training, First Aid, PSM, PSSR, MOC, CFR49, ISO 9001 and 14001, continual improvement, lean manufacturing.

Software

SAP, Oracle, Wonder Ware, Word, Excel, Power Point, Outlook

Contact this candidate