Customer Service Manager
Resume:
HABIBA MOHAMED
******.*.*******@*****.***
SUMMARY
Bringing eight years of customer service support in the service sector within in various high profile and faced paced environments.
Strong research analysis and database management proficiencies.
Excellent communicator with strong time management and customer needs assessment skills.
Exercises independent judgment, decision making and problem solving skills
Ability to solve complex concepts and processes with minimal training and swiftly adapt to new situations
PROFESSIONAL EXPERIENCE
Hampton Inn & Suites by Hilton November 2015- December 2016
Toronto, Markham Supervisor
Processed guest reservations, registrations, payments, and departures accurately and efficiently.
Responded to inquiries and requests regarding hotel services, reservations, and directions.
Responded to guest needs, special requests and complaints regarding their stay.
Attended to guests’ questions about the property and amenities, and referred guests to area attractions and outlets.
Arranged for the appropriate transportation for guests to and from the hotel when necessary
Resolved minor guest complaints to the satisfaction of the customer; informed supervisor of major problems, complaints, disturbances or unhappy guests.
Restaurant Supervisor August 2013 – November 2015
Via Cibo, Toronto ON
Hired as a Front of House staff in August 2013 and promoted to a supervisor/key holder within two months of employment.
Supervise all in-house aspects of the restaurant, from decorations to menu selection.
Manage different areas of restaurant operations such as customer relations, vendors’ relations and inventory control.
Specialize in training and motivating new staff regarding their work and responsibilities
Control the overall cash flow on a daily basis to meet the weekly expenditures.
Maintain accounting payable and receivable regarding employee payroll and sales summaries of the restaurant.
Provide inventory of daily food consumption to align with suppliers orders.
Comply with the Ontario Health and Safety regulation.
Promote the business through social interaction and community events.
Contact suppliers and merchants based on the ebb and flow of day-to-day operations.
Office Administrator January 2015 – November 2015
Uptown Spa, Toronto ON
Major key holder following standard operating procedures.
Acknowledged and greeted customers entering and leaving the spa facility.
Provided detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilities.
Responded to guest queries and provided excellent guest services.
Responsible for maintaining a clean, safe and well-organized working environment.
Promoted and maintained the highest level of service exceeds customer satisfaction.
Office Manager October 2007– February 2010
Auction Direct, Toronto, ON
Provided administrative support to a team of twenty-five associates.
Prioritized, organized and responded to incoming correspondence such as email, mail, voice mail, faxes, and verbal communications daily.
Provided outstanding general administrative support to both internal employees and external customers.
Reconciled vendor invoices, printed and mailed invoices.
Handled the ordering and management of inventory, supplies and assets, including tracking and accountability for purchase orders.
Participated in the hiring process and staff performance assessments as required
Conducted general office duties including reception, office supply management and expense reimbursement.
Initiated action where appropriate and responded to general inquiries in an effective and expedient manner.
TRAINING & CERTICATION
Safe Food Handlers
Smart Serve
CPR
PSO: Milano, Aloha
Technology: Microsoft Office Suite, Web Browsers (Internet Explorer and Google Chrome)
Hilton: OnQ
PERSONAL & PROFESSIONAL GROWTH
Violence and Harassment in the Workplace
Health and Safety Awareness
Fluency in Swahili
EDUCATION
Hospitality Management – Hotel & Resort April 2009
Centennial College, Toronto
Ontario Secondary School High School Diploma June 2007
Martin Grove Collegiate Institute
References Available Upon Request
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